Michael Yost II, MBA

**** ***** ****** **, **********, NC 2 7834

Home: 8-065******

m acpzyc@r.postjobfree.com

Summary

Efficient Manager with expertise in developing and implementing HR plans and procedures smoothly and with

little guidance. Human Resources Generalist who promotes a team-oriented and open-door environment that is

conducive to a successful staff. Offering 7 years of experience and knowledge in training, orientation, education and

incentive program creation.

Highlights

Staffing and recruiting professional Certified in OpenHire

Off-boarding/ Onboarding Alternative Dispute Resolution (ADR)

Interviewing expertise Employee handbook development

Performance management strategies Event management

Benefits administrator Manager coaching and training

Employee relations HRIS applications proficient

Experience

Waffle House

November 2011 to Current

Division Manager

Greenville, NC

Source and recruit managers for management positions through career fairs, outsourcing, stop and recruiting,

etc.

Increase profits by developing, initiating, and managing multiple units P&L

Managed team of 3 multi-unit managers. and over 200 staff. Recruit and interview 20 applicants

per month; Multi-Unit Manager of 10 restaurants

Advises managers on organizational policy matters and recommend needed changes.

Directs personnel, training and labor relations activities.

Conducts new employee orientation to foster positive attitude toward organizational objectives.

Serves as a link between management and employees by handling questions, interpreting and

administering contracts and helping resolve work-related problems.

Identifies staff vacancies; recruits, interviews and selects applicants.

Explains human resources policies and procedures to all employees.

Answers employee questions during the entrance and exit interview processes.

Selects and interviews candidates for all available positions

Suddenlink Communications

September 2010 to October 2011

Direct Sales Rep

Lubbock, T X

Recommends and helps customers select merchandise based on their needs.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high

levels of customer satisfaction.

Informs customers about sales and promotions in a friendly and engaging manner.

Identifies prospective customers using lead generating methods and performing an average of 60 cold

calls per day.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Develop spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and

subcontractor licenses.

Participate in various incentive programs and contests designed to support achievement of production

goals.

Advantage Sales & Marketing

September 2006 to May 2011

Project Retail Merchandiser

Lubbock, T X

Design displays to make the store experience interactive and engaging.

Display the appropriate signage for products and sales promotions.

Arrange items in favorable positions and areas of the store for optimal sales.

Assists with buying over the counter and communicating with retail merchants.

Selects merchandise based on the most favorable price and quality.

Participates in monthly competitive shopping trips and compiled full reports.

Track shipping and weekly and monthly fallout.

Research current and past business performance using online systems and available reports.

Shops competition to identify opportunities, labels and trends.

Yost Distributing

November 1998 to July 2004

Operations Manager

Kingman, A Z

Managing 3-4 project budgets each month, with expertise.

Boosted company efficiency through technology upgrades and process improvements such as social

media and communication.

Built and maintained effective accounts receivable and cash flow monitoring systems.

Optimized the overall customer experience through great customer service.

Identified inefficiencies and made recommendations for process improvements.

Mentored, coached and trained 35 team members.

Increased the employee base by 300% to meet changing staffing needs.

Served as a link between management and employees by handling questions, interpreting and

administering contracts and helping resolve work-related problems.

Identified staff vacancies and recruited, interviewed and selected applicants.

Directed personnel, training and labor relations activities.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Advised managers on organizational policy matters and recommend needed changes.

United States Marine Corps

October 1996 to October 1998

Heavy Equipment Operator

Cherry Point, NC

Coordinated port visits and fleet operations domestically and abroad.

Constructed field expedient firing aids for infantry weapons.

Received and implemented combat orders and directed deployment of personnel in offensive, defensive

and retrograde operations.

Managed receipt, storage and issue of ammunition processes.

Patrolled areas and allowed restricted area access for authorized personnel.

Evaluated terrain and recorded topographical information.

Supervised location, construction and concealment of infantry positions and equipment.

Education

University of Phoenix 2011

MBA: Human Resource Management

Phoenix, A Z, USA

University of Phoenix 2009

Bachelor of Science: Human Services/ Management

Phoenix, A Z, USA

Additional Information

Volunteer coach for local youth sports.

Willing to relocate.

Contact this candidate