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Customer Service Administrative Assistant

Location:
Illinois
Posted:
June 01, 2015

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Resume:

ROBERT SALAZAR

PROFFESSIONAL EXPERIENCE

Snap-on Industrial (Contract) - Kenosha, WI

Customer Service Representative (Receiving)

September 2014-Present

. Receive packing slips into LN Database to record receipts of Purchase

Orders

. Print put away sheets for warehouse employees to place inventory in

stock

. Process put away sheets in Database to update warehouse inventory

numbers

. Stamp and file all paperwork that was received into inventory

. Maintain filing system of all Purchase Orders, Bills of Lading, and

inventory reports

. Maintain and update end of month reports for Supervisors

. Generated new Standard Operating Procedures for the Receiving

department

. Work with Sales Reps to solve any order changes discrepancies

. Work with outside vendors to solve any order changes or discrepancies

. Communicate with customer to answer any questions or assist in changes

to orders

. Generate Picking lists for warehouse employees to pick customer

orders

. Worked with shipping department to process any return orders

. Generate cycle counting orders for Inventory Controller

. Maintain and update the inventory database on a daily basis

. Train warehouse employees on the Standard Operating Procedures of the

Receiving department

Keshet (Contract) - Northbrook, IL

Administrative Assistant

February 2014-April 2014

. Answered calls and forwarded to proper personnel

. Helped Directors and staff prepare for Annual Charity Banquet

. Proofread documents

. Helped Marketing director draft, edit and proofread information

including social media sites

. Performed accurate Data entry

. Copy/Scan documents

. Assisted CFO and Directors with daily tasks

All Home Improvements - Gurnee, IL

Office Manager

January 2012-August 2013

. Kept file of all employees training folders within the system

. Created new system for keeping client records and receipts

. Created and maintained a daily morning report for all employees

. Prepared and filed orders for all company purchases

. Prepared and filed all paperwork for job bids

. Prepared and presented quarterly reports to the owner of the company

via excel

. Kept inventory of all supplies and equipment

. AR/AP Bookkeeping

. General Ledger

. Helped design business cards, signs and flyers to promote company

growth

. Conducted semi-annual safety briefings under the direction of the

owner

. Prepared paperwork for UPS orders

. Worked directly with the owner to asses company's financial gains and

losses

. Conducted PowerPoint presentations quarterly with financial and

marketing ideas for company growth and expansion

. Answered phone calls and provided customer service in a friendly and

professional manner

. Trained new employees

American Association for Accreditation of Ambulatory Surgery Facilities -

Gurnee, IL

Executive Assistant

September 2011- January 2012

. Performed on-site survey support and follow-up documentation for

education training programs

. Maintained up to date files and archives for all surveyors in

Microsoft Access Database

. Scheduled and ran early evening conference calls to take accurate call

notes

. Organized and kept all Committee meeting notes for Education and

Accreditation departments

. Prepared traveling arrangements, schedules and itineraries for

Directors

. Developed and maintained calendars for Directors, and disseminated the

information through a variety of sources

. Conducted weekly staff meetings

. Proofread correspondence, committee reports, and standards and

checklist manuals

. Collected and retained standards changes suggested between newly

published versions of manuals

. Made Standards changes in Microsoft Access Databases

. Maintained current standards versions, and maintained archives of

older standards editions

. Collected and organized surveyor data, credentials and forms

. Collected and organized all specialty content information, speaker

information, and files

. Prepared correspondences to surveyors from Committee, Staff Directors

and Board Members

. Notify Accreditation and Education Director of any incoming negative

surveyor reports

. Create, update and edit all training slides on Microsoft PowerPoint

. Create various reports for Directors in Microsoft Excel Spreadsheet

. Education meeting organization, and drafted all registration documents

. Traveled with Directors to assist in on-site Accreditation

Certification Inspections

. Handled budget and confidential information with absolute discretion

Pixel Printing Graphics - Beach Park, IL

Inventory Manager/Administrative Assistant

January 2010-August 2011

. Created new inventory system in warehouse

. Gathered orders from office and prepared them for shipping

. Composed and distributed memorandums (e-mail, documentary, and voice)

ensured timely delivery and receipt of important information while at

the time maintained confidentiality

. Assisted CEO in all requested matters

. Prepared and assembled media kits for marketing and public relations

departments

. Dispatched messenger service on assignments as requested my management

. Prepared paperwork for special FedEx and UPS orders

. Kept a filing system of all orders in past 3 years for management

. Filed and organized all daily work

. Kept inventory on materials in warehouse

. Trained backup workers

MILTARY SERVICE

United States Marine Corps

Legal Services Specialist

January 2006 - January 2010

. Utilized Case Management System (CMS) to track progress of all cases

. Scanned completed Records of trial onto thumb drives and external hard

drives, and ensured accurate uploading into CMS

. Composed and distributed legal documents and ensured timely delivery

and receipt of important information while maintaining confidentiality

. Checked all completed legal documents for typographical accuracy

. Prepared end of the month documents for records of trial

. Handled calls and promptly forwarded them to appropriate offices

. Scheduled all witness/client/attorney/jury meetings

. Escorted all parties to Judge Advocate's offices while providing

hospitality service arrangements as requested by staff

. Prepared and assembled work folders for Jury members

. Responsible for making domestic and international travel arrangements

. Dispatched messenger service on assignments as requested by attorneys

. Organized employee luncheons and holiday parties

. Organized, sorted, and assigned mail distribution for all employees

. Prepared trial gouges and Verbatim records of trial

. Assisted Judge Advocates in putting together evidence for trial

. Interviewed witnesses and kept records of interviews for Judge

Advocates

. Worked with outside agencies such as NCIS, CID, and local law

enforcement to prepare Courts-Martial

. Filed and organized Verbatim and summarized Records of Trial for

Military Courts-Martial and Administrative Separations.

. Worked on high profile Courts-martial cases from Iraq and Afghanistan

in support of Operation Iraqi Freedom and Operation Enduring Freedom

. Worked in the Prosecution, Defense, and Post-trial Review Sections of

the busiest Legal Military Justice center in the entire Department of

Defense (DoD)

EDUCATION

Waukegan High School - Waukegan, IL

High School Diploma

Naval Justice School (NJS) - Newport, RI

Certificate of Completion

ITT Technical Institute (ITT) - Arlington Heights, IL

Network Security Information Courses Taken

ADDITIONAL SKILLS

Excellent Administrative/Clerical skills; Strong Customer Service; Computer

Proficiency; Telephone/Fax/Copy; Word Processing; Excel; Outlook;

PowerPoint; Access Database; Filing/record keeping; Scanning Adobe

PDF/BATES Stamping; Basic AR/AP knowledge; General Ledger; Dictaphone; Case

Management System (CMS)



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