Irina Chernykh, Business Analyst

Irina Chernykh

**** ************ **.

Roswell, GA, 30075

Business Analyst

770-***-****

acpzwp@r.postjobfree.com

A highly motivated IT professional with proven business analysis and problem solving skills and 4+

years of experience in client face.

Summary

• Experienced in eliciting and gathering requirements, analyzing system and user needs to

determine solution specifications.

• Experienced in interacting with business groups and IT teams and acting as a facilitator between

Business and the IT Department to create a great user experience.

• Proficient in providing presentations.

• Productive contributor to team projects and self-managed tasks with the ability to successfully

deliver multiple concurrent projects under the tightest deadlines.

• Familiarity with standard forms of Use Cases, User Stories, Process Flows.

• Quick learner passionate for knowledge acquisition.

• Solid knowledge of Enterprise Content Management System (DIRECTUM).

• Some project management experience.

Work experience

Account Executive, DIRECTUM, Moscow, Russia

Apr 2013 – Feb 2015

DIRECTUM is a leader of ECM market in Russia with 28% of market share. Specialized in sales for

mid-sized companies to large corporations.

• Defined the architecture, project scopes and objectives for DIRECTUM.

• Created customized proposals based on gathered requirements, specifying assumptions and

limitations.

• Engaged and educated customers through product demonstration based on their

needs and background (both end-users and technical specialists).

• Persuasively promoted DIRECTUM as a system and consulting services for its implementation,

consistently delivering top-notch customer service to maximize satisfaction and loyalty.

• Achieved and exceeded personal sales and profit goals.

• Participated in the industry exhibitions as a front-line stand assistant.

Recognized by management for strong teaching abilities and provided video training material for

new employees.

Account Executive, Upravleniye OPTIMA, Belgorod, Russia Aug 2010 – Apr 2013

Sales of accounting software and implementation services for adaptation to client’s needs. Also

responsible for maintaining ongoing relationships with customers to foster collaboration.

• Cold calling sales.

• Contracting, monitoring compliance with the terms of the contracts.

• Handling project issues and management of customer loyalty.

• Liaising with distributors.

• Performing sales analysis and forecasting.

• Creating marketing materials and publications.

• Some technical support and consulting for users.

Page 2

Irina Chernykh

From Apr.2011 to Dec.2011 – Senior Sales manager (three people in subordination). Grew

revenues by 100% compared to the similar period of the previous year.

Designed and facilitated training sessions for new employees.

Hilton Head Island, SC June-Sept 2007

Participant of Work and Travel USA student summer exchange program

• BI-LO (grocery store chain) – cashier

• It’s Greek To Me (authentic Greek restaurant) – hostess

Recognized for exceptional affability, flexibility and great customer service.

Education and certification

BS in Computer Science 2005–2010

Belgorod State University of Technology, Belgorod, Russia

Diploma project: Software for Analysis and Prediction of the Demographic Situation

Extra trainings:

• Project management (The Higher School of Economics, Moscow, 2014)

• General management (The Higher School of Economics, Moscow, 2013-2014)

• Active sales trainings (2010-2015)

• Accounting (Belgorod State University of Technology, 2010)

Certificates:

DIRECTUM Certified Administrator (DIRECTUM, 2013)

DIRECTUM Workflow Implementation (DIRECTUM, 2014)

Key technical skills

• Knowledge of SDLC.

• Understanding DBMS, knowledge of SQL queries and reporting.

• Basic coding experience in academic projects (Assembler, Delphi, C++, Haskell, Prolog, Java).

• Web-design and development (HTML, CSS).

• Windows Server 2003 support and administration experience.

• Experience in installing, administration and modification of ECM-system DIRECTUM including

implementation of new business processes (workflows).

• Proficiency with Microsoft Office applications.

• User experience with CRM tools.

Miscellaneous skills

• Ability to quickly adapt under changing environment.

• A passion for international and multicultural collaboration, open to the others’ opinion.

• Ability to draw others into the areas of own interests, to organize joint activities.

• Good communication skills, strong listening skills.

• Committed to deliver high quality redeem.

• Accurate and detailed in documenting the acquired results.

Irina Chernykh, Business Analyst

Languages

English (fluent)

Russian (native)

Spanish (elementary)

Personal details

Authorized to work in the US, no visa sponsorship will be required in future.

Interests: big data, tennis, travelling, salsa dancing, handcrafting.

Premier Show Dance Company of Belgorod State University of Technology

Active member of the dancing team, enthusiast and contributor (2007-2011)

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