Sales Management
Resume:
J OYCE T AN
J ****.*.***@*****.***
QUALIFICATIONS E D UC A T I ON
University of California, Irvine
* + years of experience with end -to -end
B.A. Business Economics, 2010
a ccount coordination and management
B.A. Psychology, 2010
Direct support for Sales & Marketing
departments of 2 -5 member teams University of California, Irvine Extension
Business Management Certificate, 2011
Proven a bility to establish high -end customer
s ervice and relations
EXPERIENCE
Sports B asement
Department Lead 2 014 – Present
Floor Staff 2 013 – 2014
O versee 2 departments’ daily operations to ensure merchandising strategies meet customer
demands a nd drive sales growth.
Monitor weekly a nd m onthly sales to identify areas of improvement
Strategize and execute projects focused on merchandising to capitalize s ales
C ommunicate with B uyers on c ustomer requests, inventory levels a nd recommendations, and
o verall department update
Weekly SAP review of future purchase orders to capture snapshot of incoming product
Educate and advise customers with product knowledge and purchasing suggestions
F ujitsu Semiconductor America, Inc. 2 014
Sales A nalyst /Administrator
Managed company’s Sales forecast by collaborating with Sales, Finance, and Operations
departments to establish program m ilestones a nd a nalyze revenue and goals.
L ed weekly forecast meeting to present account updates and identify opportunities/risks
A utoma ted several forecasting reports for improved accuracy and timely completion
Streamlined forecasting system to efficiently reconcile SAP against forecast data
A chieved 6 0% decrease in m onth -end report completion time
Prepared m onth -end metrics o f s ales variance s, project cash flow, and revenue recognition
Esta blished business processes o f export control, price tracking, and data generation
Delivered ad -hoc reporting to management and various teams
HotLink Corp. 2 013 - 2014
Program Coordinator
C ontrolled data management of new on going promotional products, including data c onsolidation
a nd v alidation, performance tracking, and activity reporting.
Processed new clients into database and tracked performance
B uilt metrics for campaign performance evaluation to assess value/direction of program
C ontacted interested clients for software license distribution and survey updates
O rganized contact database by categorizing and removing duplicate accounts
J OYCE T AN
J ****.*.***@*****.***
( 408) 515 - 2378
EXPERIENCE (CONTINUED)
L and Advisors Organization
Marketing Coordinator 2 010 – 2011
Marketing Intern 2 008 – 2010
Supported 3 teams covering 8 territories by c rea ting marketing deliverables, monitoring accounts,
a nd managing administrative details involved in the sales process.
Tracked an average of 40 active accounts in a given period
Monitored project milestones, including proposals, contract expirations, and bid deadlines
A ssisted with implementation of SalesForce as new CRM database
Maintained S alesForce data integrity by establishing da ta input protocols
Revamped mapping design process by utilizing various graphic design methods
Researched a nd prepared metrics o f housing values to determine pricing trends
C reated/ edited marketing brochures, email campaigns, property signage, and presentations
S O F T W AR E K N O W L E D G E
MS Office: Excel, Powerpoint, Word, Outlook
A dobe Creative Suite: Illustrator, Indesign, Photoshop
SAP, SalesForce
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