Customer Service Management

Emmanuel Nnamchi

**** ******* ***** **, *******, AB T2A 4H4

587-***-**** acpzvh@r.postjobfree.com

OBJECTIVE

To impart a growth oriented organization with my acquired intellectual skills and training in the

areas of Cost analysis, Administration, and General Management.

HIGHLIGHTS OF QUALIFICATIONS

• 4 years’ experience as an administrative assistant and cost analyst in the finance industry

• Broad experience in variance analysis & profit analysis, cost tracking and analysis,

compliance management and budgeting

• Highly focused and disciplined professional, able to work effectively in teams or

independently to meet and exceed business goals

• Strong interpersonal skills (verbal and non-verbal) : supervised Others to produce desired

results, developed reports for supervisors and trained new staff

• Experience as a toner technician

• Able to operate Windows, WordPerfect, Proficient in Data Entry & Processing, Microsoft

Word & Excel

• Able to work under pressure, and accustomed to meeting company dead lines

WORK EXPERIENCE

HDRecruitment Agency 2015

TimBR Marts Limited Calgary, AB

• Data entry

• Prepared and maintained data using the LBMX software

Randstad Temp Agency Experience 2014 - 2015

Laser Networks Ltd (Xerox Company) Calgary, AB

• Functioned as a toner technician

• Carried out toner and other materials inventory

• Carried out printer audit

• Carried out PM (preventative maintenance) on printers

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Access Bank Plc. 2008 – 2012

Cost Analyst Lagos, Nigeria

• Analyzed data, and identified solutions. Developed comprehensive profit analysis and

discounting methodology. Collected, analyzed and reported financial data. Audited

internal financial processes on a quarterly basis including invoicing and account

reconciliation. Prepared financially forecasted statements, coordinated reports, and

balanced general ledgers.

• Performed day to day processing of Accounts receivable transactions to ensure that

finances are maintained in an effective up to date and accurate manner.

• Provided administrative support in order to ensure effective and efficient office

operations.

• Maintained workflow by studying methods of implementing cost reductions, and

developed reporting procedures. Developed standard costs and analyzed the variance

between standard costs.

• Created and revised systems and procedures by analyzing operating practices,

recordkeeping systems, forms control, office layout, and budgetary and personnel

requirements; implemented changes.

• Ensured operation of equipment by completing preventive maintenance requirements;

calling for repairs; maintaining equipment and asset inventories; evaluating new

equipment and techniques. Acquisition and management of asset portfolios including

operating costs and capital.

INDUSTRY CERTIFICATIONS

WHMIS (NORCAT); Safe Work Practices (NORCAT); Standard first Aid and CPR Level

C (Red Cross); Office safety (NORCAT); Customer Service Awareness (NORCAT),

EDUCATION

Bachelor of Management (Accounting Majors) Calgary, AB

University of Lethbridge 2014 – 2017

Employment Services Training Calgary, AB

Employment Preparation Program 2015

Higher National Diploma (Accounting) Enugu, Nigeria

Institute of Management and Technology 2005

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REFERENCES

Available upon request

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