Customer Service Representative
Resume:
ANA BATISTA
Jonesboro, Georgia 30236
404-***-**** - Cell
770-***-**** - Home
SUMMARY OF QUALIFICATIONS
Experience Collections/Customer Service Clerk for an auto deficiency/recovery co.
Leasing Agent for various apartment properties.
Programming Assistant for a county health department.
Customer Service/Collections Clerk for a credit system.
Bilingual Patient Registration Customer Service Representative in the
Emergency Department of a medical center.
Accounting Clerk for a financial services company.
Bilingual Customer Service Operator handling inbound and outbound
calls for a communications group.
Office Clerk/Warehouse Assistant for a military exchange.
Education CLAYTON STATE UNIVERSITY, Morrow, Georgia
Studies: Accounting and Bookkeeping - 2005
High School Diploma from Riverdale High School, Riverdale, Georgia
Skills Bilingual Customer Service - Sales - Leasing - Marketing - Office Clerical -
Warehouse Operations including Picking, Packing, and Receiving - Bilingual
Operator handling Outbound and Inbound Calls.
Languages Bi-lingual - Fluent (oral and written) in English and Spanish.
EMPLOYMENT HISTORY
2011 to 2015 Collections Customer Service Clerk
AMO Recovery Asset Management Inc, Drew Eckl & Farnham, Vital
Recovery Services Norcross, Georgia
.
Manage all assigned auto deficiency accounts. Provide clear and concise
information to debtors as well as follow ups. Explain to debtors the
rules of paying balances due on repossessed autos after they are sold at
auction. Utilize knowledge of FDCPA laws and ability to deliver “talk
offs” to debtors.
2010 to 2011 Leasing Agent - Rainwood Apartments
RAM PARTNERS, LLC, Lake City, Georgia
Responsible for apartment leasing/sales, customer service, and office clerical
functions.
Continued to next page...
ANA BATISTA Resume - Page Two -
EMPLOYMENT HISTORY (continued)
2008 to 2010 Collections/Customer Service Clerk
NATIONAL CREDIT SYSTEM, Atlanta, Georgia
Provided customer service, collections, and data entry including updating and
balancing accounts. Ensured that clients had a thorough understanding of
the legal requirements of leases and contracts. Also provided Spanish and
English translations.
2006 to 2008 Leasing Agent
EMBARCADERO CLUB/SILVER LEAF/LEXINGTON APARTMENTS
Norcross, College Park, and East Point, Georgia
2006 Programming Assistant (temporary part-time position)
CLAYTON COUNTY HEALTH DEPARTMENT, Jonesboro, Georgia
Responsibilities included patient registration, customer service, clerical
functions, and translating of English to Spanish.
2001 to 2005 Collections/Customer Service Clerk
NATIONAL CREDIT SYSTEM, Atlanta, Georgia
Provided customer service, collections, and data entry including updating and
balancing accounts. Ensured that clients had a thorough understanding of
the legal requirements of leases and contracts. Also provided Spanish and
English translations.
2000 to 2001 Customer Service Representative
SOUTHERN REGIONAL MEDICAL CENTER, Riverdale, Georgia
Provided customer service, patient registration, data entry, and Spanish &
English translations.
1983 to 2000 Bi-Lingual Customer Service Operator
PUBLIC COMMUNICATIONS GROUP, Atlanta, Georgia
Responsibilities included providing customer assistance and information;
maintaining and updating logs; and performing general office functions
including filing. Utilized Windows and WordPerfect.
Cashier (part-time)
WALMART, Morrow, Georgia, Warehouse Assistant, Cashier
ARMY/AIR FORCE EXCHANGE SERVICE, Fort Gillem, Atlanta, GA
REFERENCES Available upon request.
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