Customer Service Management

Andreas ParsleyAndreas Parsley Andreas Parsley Sr.

***** ********** **** ************, ** 28078

Phone: 229-***-**** Phone 2: 704-***-**** E Mail: acpzuv@r.postjobfree.com

[AP]

Objective

To secure a position in the human services and educational field that will allow the opportunity for professional

development, as well as advancement within the organization. To protect, implement and promote the vision and ideology

of the organization where employed. To further utilize and enhance management capabilities, to use experience and

creativity to develop programs, policies and operating procedures to enhance the product marketed. To assist in the

maturation of clients as well as staff so that homogenous progress can be fulfilled to further promote the agency, it’s

validity and mission.

Experience

Turner Job Corps Center 03/11 – 09/13

A vocational education facility. TEAP Specialist Re initiated random drug screens. Developed on going classroom and

trade presentations concerning mental/emotional wellness, as well as substance abuse issues. Created new anger

management, grief/loss, and depression groups. Performed multiple staff trainings in order to make employees aware of

Program Requirements.

Flint Genesee Job Corps Center 10/10 – 03/11

A vocational education facility. TEAP Specialist Developed 12 class program for TEAP. Initiated student driven

classroom presentations. Coordinated blood drive with the Red Cross. Developed connection for community service

opportunities with YWCA, Soup Kitchen and Boys and Girls Club.

Kairos Healthcare 09/09 – 10/10

A residential substance abuse facility. Counselor Established new measures for discipline and control in groups.

Selected by the President to participate in Newsletter as well video interviews on the re launched company website.

Created new experiential groups to assist with “Actions and Words” treatment method.

Wolverine Human Services 08/06 – 08/09

An adjudicated treatment facility. Treatment Leader/Reintegration Specialist Selected as a Treatment Leader for the

highly specialized Substance Abuse Program. Developed multiple systems for treatment, scheduling, reward and

discipline for that program. Implemented into newly formed Re entry program. Assisted in transitioning program in to dual

treatment program for co – occurring disorders.

Rehoboth Outreach Christian Center 08/06 – 03/11

Ecclesiastical Church. Senior Pastor Founded the Ministry with 2 Adult members, grew to over 70. Named District AIM

Chairman for Fellowship District. Appointed Secretary of North Central Jurisdiction Michigan Pastor’s and Elder’s Council.

Created Jerry Redeemer Scholarship Fund for Music and Recreation. Founded, wrote and produced gospoel group

G.O.N.E.’s debut album “Severity Of Moment”

Riverview Adult Day Center 12/05 – 08/06

An adult day care facility. Social Services Coordinator Innovated new tracking system for fundraising. Re connected

agency with nursing homes, as well as skilled nursing facilities. Created marketing plan to increase visibility to the

community. Developed new activities and programs for the clients to participate in. Initiated family counseling, as well as

transitional counseling to assist families in coping with a debilitated family member.

Education

Trine (Tri State) University 1995 2000

Graduated with a Bachelor of Arts in Psychology. Education minor. 4 Varsity Letters in Football, 2x All Conference 1 st

Team, 1x All Conference 2nd Team, Pre Season All American, Honorable Mention All American. Sergeant At

Arms/Parliamentarian for National Society of Black Engineers/African American Student Union in 1996 – 1998. Re wrote

and revised New Constitution for NSBE/AASU.

Saginaw High School 1993 1995

Graduated in top 15% of class. 2 Varsity Letters in Football. Academic Bowl Team. 1 Varsity Letter in Track. 2 Lead Roles

in yearly theatrical performances. Staff writer and Assistant Editor – In – Chief for “Trojan Times” school newspaper.

International Certification & Reciprocity Consortium 2008 Current

Certified Alcohol and Other Drug Counselor, Certified Substance Abuse Counselor, with reciprocity in North Carolina,

Michigan, Arizona & Georgia. Internationally Certified Addictions Counselor (IC&RC)

Skills

Active Listener. Avid and Exceptional Communicator. Experience in budget management. Accomplished and

Outstanding Public Speaker. Magnanimous Teacher. Proficient in Microsoft Office. A Background in Crisis Intervention.

Customer Service Oriented. Substance Abuse Counseling. Anger Management. Highly Skilled at multi –tasking.

Developed background in multi system management. Grief/Loss Counseling. Staff Development and Management.

References

Name Position Telephone

Crystal Bryant Wellness Supervisor 229-***-****

2

Michael Onaolapo CEO – Liberty 1 Tax Services 817-***-****

Mildred Dorsey Bell Retired Area Manager ATT 989-***-****

Norvella Harper Administrator 972-***-****

Jacquelin Richardson Wellness Manager 810-***-****

Donald Dicks S/A Therapist 810-***-****

Lera Aikin Retired Teacher 989-***-****

Jesse Breedlove SGA President 229-***-****

2

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