Customer Service Administrative Assistant

Violet M. Thompson

***-** *** ****** ********, NY 11422 ? 347-***-**** ?

acpzub@r.postjobfree.com

Summary of Qualifications

> Extensive years of experience providing quality accounting services

for corporate and non-profit companies

> Strong analytical, communication and organizational skills with keen

ability to solve complex challenges and strong attention to details

> Proficient in Microsoft office Suite, Lawson, QuickBooks, Paychecks,

People Soft, JD Edwards software, experience operating Peachtree and

ADP software and Lytec medical billing software

Professional Experience

St Francis Hospital, Payroll Specialist, Roselyn, NY

06/2013 - Present

. Review and process over 1000 time sheets to ensure accurate

computation of wages for full and part-time staff members

. Update staff employment status in payroll system to reflect active

employee status

. Verify and track discrepancies from previous pay period

. Compute wage statements and issue pay checks to staff members

. Reconcile payroll account in general ledger and prepare journal

entries and complete form 941

. Process and issue w2 wages statements for employment verification

H & R Block, Tax Preparer, New York, NY

01/2006 - Present

. Interview clients to obtain information to track income, deductions,

and expenses for tax filing purposes

. Provide research analysis on new proposed legislation and tax laws

. Present clients with sufficient information to compute tax owed or

overpaid

. Prepare individual and corporation income tax returns for over 150

clients

. Train and support new preparers and supervise customer service team

. Confirm and verify with clients regarding appointments, follow up on

feedback and additional services

. Resolve customers service or billing complaints including fees charged

for services

. Confirm and ensure appropriate changes are made to resolve clients

complaints

ABM, Inc. (United Nations' Contract), Administrative Assistant, New York,

NY 04/2010 -

03/2012

. Coordinated services between diverse vendors and respective

organization

. Reviewed operational reports and schedules, controlled budgets for

equipment and supplies

. Trained new employees, evaluated employees performance and processed

termination

. Implemented policies for efficient use of supplies and enforce

environmental health and security standards

. Supported in new contract proposals and bids to ensure compliance and

standards are met

. Analyzed internal control and processed work orders for billing

purposes

ABM, Inc. (United Nations' Contract), Staff Accountant, New York, NY

01/2006

-03/2010

. Generated accounting analysis including balance sheet and department

expenses

. Monitored accounts receivables, payables procedures and coordinated

internal audit test-work

. Consolidated financial statement and schedules for account analysis

of significant balances

. Maintained chart of accounts, prepared bank and intercompany

reconciliation

. Prepared journals entries for accruals and adjusting entries

Geodis (R&L) Logistics, Accounts Receivables Clerk, New York, NY

04/2002 - 08/2005

. Prepared deposits, updated sales ledger, bank account and facilitated

month end closing

. Collaborated billing functions with sales department to ensure

accuracy and efficiency

. Streamlined collection calls for accounts listed on ageing,

negotiated with customers for payment

. Generated adjustment, returns, credits and debit memos, cash receipt

and charge backs

. Traced delinquent customers,established debt repayment schedules and

reviewed credit contracts

. Reconciled accounts receivables with general ledger accounts

Education

Empire State College, State University of New York

05/2012

Bachelor of Science in Accounting

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