Customer Service Office
Resume:
Lynn M. Metz
** ***** **** ****** . *********, PA
************@*****.***
Summary of Qualifications
. Trained in excellent customer service techniques in an employment and
training office setting
. Committed to quality, ability to turn needs around in a timely manner,
prioritizes work projects
. Ability to work well with a broad base of management, staff,
community, and the public
Professional Experience
Office Administration
. Communicated with customers to answer questions, explain information,
and address complaints
. Operated office machines, such as photocopiers and scanners, facsimile
machines, telephone systems
. Compiled, copied, sorted, and filed records of office activities,
business transactions, and other activities using data entry
Customer Service
. Conferred with customers by telephone and in person to provide
information about employment services
. Contacted customers to respond to inquiries and to notify them of
CareerLink workshops and activities
. Assisted unemployment compensation customers with registering and
utilizing the JobGateway website
Employment History
2012-Present Office Assistant Experience Works at PA CareerLink
in Sunbury, PA
Certification
2013 National Career Readiness Gold Certificate
Registered Certificate #RVBGWQ7CRDTH
Education
McCann School of Business Diploma Program
Sunbury, PA
University of Rhode Island Bachelor of Science
Kingston, RI
Computer Skills
Microsoft Word 2010
Microsoft Excel 2010
Microsoft PowerPoint 2010
Microsoft Office Outlook 2010
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