Customer Service Sales
Resume:
A.J Osman
* ******* ******, *****, ** *****
acpzr4@r.postjobfree.com
Motivated business professional with the ability to increase sales profitability while maintaining
Summary
excellent customer relations with ease. Takes ownership on all assignments to ensure individual and
team success and achieve set department goals. Interested in a challenging position with growth
opportunities.
Education Cyber Security 2013
DeVry University, Miami, FL
Business Management 2009
Eastern Nazarene College, Quincy, MA
Skills Professional sales and customer service trainings. Work experience in marketing,
inventory management and information technology fields. Ability to communicate
effectively with executives and co-workers, establish trust with clients and gain in-
depth knowledge of a variety of industries. Proficiencies in MS Excel, Word,
PowerPoint, Outlook, Basic HTML, CRM & SAP. Bilingual in Arabic.
Career History & Accomplishments
Senior Customer Service Representative, P etEdge 2014-2015
Meets all organizational metrics and quality standards while handling up to 75 calls
per day.
Responsibility to attend, follow up and resolve customer complaints and questions
perfectly.
Demonstrated ability to increase sales and profitability through upselling and cross
selling while building customer retention.
Exporter, A ce Glass Shield Inc.
2011-2014
Responsible for all exporting of automotive glass according to government
regulations and company policies.
Manage quality control in difficult shipping conditions in orde r to maintain client
expectations.
Negotiated freight and glass prices amongst the industries top vendors.
Call Center Operations Supervisor, Gryphone Telecom 2009-2011
Focused on turning sales leads into repeat customers by providing strong sales
training with an emphasis on providing an excellent customer experience.
Hire, train and motive an outbound sales team of 50+ employees.
Involved in the implementation of upgraded computer networking and office
technology.
References
• Available upon request
Contact this candidate