Customer Service Manager

Larry K. Estess

*** ****-** ***, *******, LA ****5

Email: ***********@*****.*** Cell: 318-***-****

www.linkedin.com/pub/larry-estess-mba-sphr-cpim/16/a48/3a9

Summary

Senior level professional with extensive and broad based experience in

improving performance of in all facets of the organization to include human

resource strategy is seeking a leadership position with a progressive,

dynamic and diverse organization. Effective at optimizing and improving

strategic and operational efficiencies along with customer service of the

total organization, I have a proven record of successfully implementing

systems to identify and capitalize on improvements and advancing the

effectiveness of HR services in addition to the operations and results of

all associated functional areas.

Education

MBA, University of Louisiana at Monroe - 1998

BBA, Industrial Management, University of Louisiana at Monroe - 1995

Certifications/Training/ Licenses

SHRM-SCP - Senior Certified Professional in Human Resources (SHRM)

SPHR - Certified SPHR by the Society for Human Resource Management (SHRM)

CPIM - Certified CPIM by the American Production and Inventory Control

Society (APICS)

C.P.M. - Certified Purchasing Manager (exp.) by the Institute for Supply

Management (ISM)

EEOC -EEOC Technical Assistance Training

SHRM - Understanding EEO - Rules of Compliance for Managers and Supervisors

SAEL - State Ethics Liaison for ULM by the Louisiana Board of Ethics

Licensed - Accident, Health and Life - License # 513604

Licensed - Property and Casualty - License # 513604

Computer/Technology Skills - MS Office to include Word, Excel, Access,

Project, PowerPoint and Visio; Various Corporate HR/ERP platforms to

include PBS, Ellucian Banner HRIS, Fourth Shift, i2's Factory Planner and

MAPIC's MRP.

Experience

Franke Consumer Products, Ruston, LA, January 2014 to present

Personnel supervised: 3 direct and 20 indirect.

Supply Chain Manager

. Provided strategic leadership of the Supply Chain group and benchmarked

other Franke companies

. Managed/directed purchasing, receiving, material planning, inventory

control, and logistics personnel

. Ensured acceptable supply of materials while controlling inventory (99.9

% financial accuracy of physical inventory)

. Improved productivity and increased team efficiency in the supply chain

group by 15%

. Improved on-time and in-full metric to 99.1% from less than 90%.

. Planned/scheduled production to insure customer service and inventory

levels were met and to maximize plant productivity

. Reviewed/implemented supplier contracts/agreements and made changes as

required

. Lead/managed all activities related to procurement to include sourcing

and benchmarking

. Lead/managed all negotiations with suppliers

. Established and managed budget levels in all aspects of the supply chain

. Implemented effective and functional Cycle Count program

. Established, monitored and reported on key KPI's on a daily, weekly and

monthly basis.

University of Louisiana at Monroe, LA, January 1997 to January 2000 and May

2008 to October 2013

Personnel supervised: 11 direct and 5 student workers.

Director of Human Resources and Purchasing

. Provided strategic leadership of the HR & Purchasing group

. Partnered with all university departments to effectively delivery the HR

& Purchasing strategies

. Managed all competitive bidding, contract-negotiations and property

leases

. Developed specifications and prepared request for proposals

. Developed policies and procedures as related to the Human Resource &

Purchasing Departments

. Managed oversight of Louisiana Department of Civil Service Employees

. Managed Training and Development program and delivery for all employees

. Planned, developed and managed department budgets

. Managed Purchasing Card program

. Responsible for all Risk Management activities

. Prepared ad hoc reports as necessary

. Participated in various campus committees

. Successfully implemented Banner HRIS and Purchasing modules

JPMorgan Chase, Chase Home Finance, Monroe, LA, July 2007 - April 2008

Personnel Supervised: 5 direct and 70 indirect

Assistant Vice President / Operations Manager

1. Responsible for all operational activities associated with the Image

Services group

2. Budgeted and allocated resources

3. Implemented policies, processes and services

4. Established new and revised systems

5. Established procedures and methods

6. Developed short term and tactical planning for the department

7. Recruited, trained and developed effective supervisors, team leads and

operational staff

Gardner Denver Thomas Products Division, Monroe, LA, December 1986 to

December 1996 and January 2000 to March 2007

Personnel supervised: 6 direct, 7 indirect.

Materials Manager

8. Responsible for all planning, scheduling, procurement, inventory

control, warehouse and logistics

9. Responsible for departmental budget

10. Experienced in Kaizen, Lean Manufacturing, 6S, and Continuous

Improvement processes and Techniques

11. Responsible to sourcing domestic and international logistics solutions

12. Experienced in customer driven Parallel New Product development

13. Skilled manager and negotiator (completed GE's Workshop in Negotiating

Skills)

14. Established internal Kan-Ban pull-system

15. Established Supplier Evaluation program

16. Established VMI/consignment program for hardware

17. Experienced in Low Cost Country Sourcing to include Europe, Asia and

Indonesia

18. Experienced in Import/ Export and Nafta Compliance

19. Experienced working with Import/Export brokers and forwarders

20. Implemented i2's Factory Planner Constraint Management System on time

and within budget

21. Implemented cycle count program

22. Achieved significant cost reductions year over year

Master Scheduler & Planner/Buyer - Responsible for master schedule,

planning and scheduling all sub-assembly and final assembly, procurement of

components and ECO coordination

Professional Affiliations

SHRM - Society for Human Resource Management

APICS - American Production and Inventory Society

ISM - Institute for Supply Management

References

Available on Request

Community/Volunteer Activities

Member - Cedar Crest Baptist Church -

Member of the Personnel Committee

Volunteer - Northeast Louisiana Food Bank

Volunteer - Celebrate Recovery

Contact this candidate