Customer Service Manager

BRITTNEY M. BROWN 540-***-****

King George, VA 22485 **********@*****.***

SUMMARY

Multi-faceted and highly motivated data professional with 4 years of experience in all aspects of data

research and aggregation. Proficient in prioritizing and completing tasks in a timely manner, yet

flexible to multitask when necessary. Quick to pick learning new programs and processes. Reliable,

hardworking and dedicated team player who works well under pressure and with minimal supervision.

Comfortable interacting with all levels of the organization and skilled in customer service.

Areas of expertise include:

Microsoft Office Detail Oriented Researching

Multi-Tasking Customer Service Organization/Prioritization

Data Entry Cash Management Written & Oral Communication

PROFESSIONAL EXPERIENCE

FleetSeek, Penton Media, Inc. - Fredericksburg, VA 2013-2015

Research Assistant

• Held position of Lead Equipment Researcher and researched information to show growth or

decline of companies in a database of over 700,000 company profiles.

• Conduct pertinent research to support team goals.

• Collaborated closely with supervisors compiling data for special projects for top rated

magazines.

• Extracted, edited and compiled data to support expansion of database.

• Made executive decisions regarding addition or deletion of records.

• Engaged in special projects.

• Participate with Managing Director and/or Data Manager to add to, supplement or modify data

elements of database.

• Gather information from independent and government sources for purpose of improving profiles

of carrier records in database.

Ross Stores - Spotsylvania, VA 2014-2015

Retail Associate

• Ability to use store equipment, including phone system, registers and PC.

• Served as front end cashier.

• Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation

follow company standards.

• Performs daily recovery to ensure a neat, clean and organized store.

• Assists customers in any way necessary by cashiering, helping with merchandise and answering

questions.

BRITTNEY M. BROWN Page 2

King George County Schools - King George, VA 2011-2013

IT Paraprofessional

• Served as computer instructor for students in grades K-6 introducing them to various computer

experiences.

• Researched and created links to websites that were age appropriate, for students on the school

website page

• Plan, implement and monitor computer lab activities.

• Entering grades into PowerSchool - the teachers online grade book.

Substitute Teacher 2010-2011

• Implemented lesson plans of regular classroom teacher.

• Reported any student injuries, accidents, illnesses and discipline problems to appropriate

individuals immediately or as soon as reasonably possible.

• Maintained a discipline and classroom control that fostered a safe and positive environment for

all students.

• Worked with individual students or small groups of students to reinforce learning of materials or

skills initially introduced and outlined by regular classroom teacher.

• Monitored work, corrected papers and supervised curriculum based testing and makeup work as

assigned.

Giant Food - Falmouth, VA 2008-2011

Service Clerk

• Provided a high level of prompt and friendly customer service.

• Served as front end cashier.

• Received, unloaded, stocked, filled and rotated merchandise.

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