Customer Service Management
Resume:
Reginald W. Hoskins
***** ******* 313-***-**** Home
Redford, MI 48239 313-***-**** Cell
OBJECTIVE
To obtain a position within a global organization, implementing knowledge and experience
obtained through my education and employment background. Implement my knowledge in
management and organizational development to lead an organization into the future.
EDUCATION
Spring Arbor University, Spring Arbor, MI May 17, 2008
Bachelor of Arts in Business Management and Organizational Development
Wayne County Community College, Detroit, MI Winter 1989
Associates in Liberal Arts
Henry Ford Community College, Dearborn, MI Winter 2006
1 Completed Catia V 5, Received certificate
.EMPLOYMENT
State of Michigan; Department of Health and Human Services, Redford, MI
02/2009-Present
Assistance Payments Case Management
-Determined customer eligibility for government assistance programs utilizing policy and
procedure manuals
-Meet and greeted customers arriving at the department for the purpose of conducting interviews,
meetings and corroboration with community partners.
-Recorded customer concerns, complaints and met with internal partners to resolve conflicts.
–Maintained over 700 individual case files, supervisory reports, management directive letters,
and policy and procedure manuals and manual changes.
-Conducted reconciliation audits every 6 months for case tracking, and case resolution.
-Performed periodic audits for the purposes of disposing of case files to conform to department
policies.
-Interacted with clients, community partners, colleagues and management teams to comply with
and support adherence to government, and district policies and procedures.
-Support government requirements for protection of confidential information and security.
-Provide support for the local fiscal unit.
-Provide support within district lobby to facilitate expedient and quality customer service.
-Provide back up support for colleagues out on medical or annual leave..
Ready Set Merchandising, Chicago, IL
02-2008 to 05-2008
Agent
-Setup product displays at various Home Depot stores.
-Changed aisle bays, stocked, cleaned and maintained various store items.
-Maintained aisles to ensure customer safety.
Acro Corporation, Livonia, MI
10-2002 to 4-2006
Wire Harness Designer
-Designed and updated wire harnesses for engineer review.
-Created wire harness proposals for Lear Corporation and Ford Motor Company engineers
-Took the master package and tessellating it for metaphase
-Outsource to Lear Corporation to design wire harnesses for the C170 Ford Focus Program
-Ensured the finished product met and exceeded Ford Motor Company expectations.
MSX International, Auburn Hills, MI
5-2000 to 1-2002
Senior Designer
-Designed and detailed motor mounts for the U204 and U293 Ford Chassis Programs
-Responsible for several people under the program and instructed them on what needed to be
done
-Designed package assembles for reviewing with the engineers, put the parts in motion to look
for interference
-Oversaw data management that included: data transferring into Metaphase, storing data,
renaming data and moving files within the TDM according to Ford Motor Company’s C3P PIM
naming and numbering conventions for customers
-Maintained digital buck session for each design work order. Also sending and receiving
information through FTP-PAH
Menc Incorporated, Dearborn, MI
1-2000 to 5-2002
Designer
-Designed manifolds and exhaust for the Ford Thunderbird program
-Designing different types of exhaust and manifolds within the Ford spec
Yazaki North America, Canton, MI
4-1995 to 1-2000
Designer One
-Did design work for the U152 and the DEW98 Ford programs under Yazaki’s system
component group
-Designed electrical components and chassis components, make sure the components are placed
in vehicle position and placed in Metaphase.
-Make proposals for the engineers, taking PDGS information and creating it in Ideas (SDRC)
Futuramic Design, Warren, MI
1-1994 to 4-1995
Designer/Detailer
-Detailed (Light layout & design on PDGS and AutoCad 12) and parts and layouts for Ford
Motor Company
Gonzalez Design, Madison Heights, MI
1-1993 to 1-1994
Detailer
-Detailed mechanical parts and layouts for General Motors’ truck and bus. (Manual and on
AutoCad 12)
ADDITIONAL INFORMATION
-Detail oriented, excellent verbal and written communication skills.
-Proficient PC skills including knowledge of Excel, Power Point and Word.
-Ability to work with diverse cultures
-Basic financial skills.
-Ability to maintain files for compliance and potential audits.
Plane geometry, Basic blue print reading, mechanical drawing 1 and 2, AutoCad release 10, 11,
12, PDGS, CADDS5, IDEAS, CATIA V5, GD&T, Digital Buck, PIM, FTP-PAH.
REFERENCES
Greg Ward
Henry Ford College
Vanissia Daniel Kely
State Of Michigan
Robyn Rhodes
State of Michigan
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