Executive Assistant Customer Service

Monique Garcia Johnson

Cardenal Lorenzana, * Portal 3 1D, 28700 San Sebastián de los Reyes, Madrid, Spain

**************@*****.*** Phone: +346********

Executive Assistant

Professional Executive Assistant with 14 years of experience in supporting C-level Executives in

fast-paced, dynamic and challenging environments. I am highly organized, detail-oriented, managing

complex calendars, schedules, agendas and arranging extensive travel. I hold a high degree of

professionalism and attention to detail with a positive personality and strong interpersonal and

communication skills with discretion and diplomacy.

Key Qualifications

Heavy calendar and email management. Document and correspondence preparation, proofing

•

and formating.

Adept at database and records management in order to track and evaluate expenses, sales,

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inventory, and other valuable business information.

Proficient with varied computer programs including Mac Os, Windows, MS Office Suite, Google

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Docs, Adobe PageMaker, Dreamweaver, Photoshop, Illustrator, File Maker Pro, Quark Xpress,

Visio, Ms Project and several specialty databases.

Possess outstanding communication skills including bilingual abilities in Spanish and French

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language expertise essential to effective interaction with employees and various business

contacts.

Professional Experience

Iridium Concesiones de Infraestructuras, Madrid, Spain

EXECUTIVE ASSISTANT TO THE CEO, 1/2014 to Present

Responsibilities: Acting as gatekeeper and managing day-to-day business and personal activitives

for CEO, ensuring all meetings are aligned and consistent with CEO’s priorities, Management of

business and personal calendar, interaction with company executives and team members,

coordinate meetings,conference calls and conference registration. Coordinate complex domestic

and international travel, submiting travel and expense reports, Manage all correspondence (email,

letters and phone calls) on behalf of CEO. Assists with special projects and liaising with departmental

managers

Iridium Concesiones de Infraestructuras, Madrid, Spain

EXECUTIVE ASSISTANT &PARALEGAL, 7/2006 to Present

Responsibilities: Provide comprehensive administrative support to company’s legal department,

reporting to VP Legal. Providing administrative legal support to several attorneys,create team

procedures, Electronic document management and retention, document comparison, work with

international and domestic contracts, Coordinate meetings, appointments, national and international

travel, and accommodations, maintain accurate activity calendar. Produce and distribute detailed

meeting agendas. Management of office procedures, and liaise with maintenance service for all

office equipment. Prepare correspondence, reports, and additional documents for internal and

external circulation, in compliance with stringent guidelines. Create PowerPoint presentations for use

during client and staff meetings. Manage databases and manual files. Participate in special projects,

liaise with representatives from other organizations as needed to realize desired goals.

Selected Contribution:

• Network productivity with associates from several international offices; development of rapport

critical to attainment of operational objectives.

Mölnlycke Health Care, Madrid, Spain

EXECUTIVE & MARKETING ASSISTANT, 1/2004 to 3/2006

Responsibilities: Oversaw logistics for on- and off-site meeting and event planning; arranged and

completed reservations and other planning details according to time and budget constraints.

Developed marketing materials and designed web pages as promotional tools. Interacted with sales

team to address customer service needs / issues. Tracked expenses and systematized additional

information into thorough records. Undertook translations essential to organizational success.

Selected Contribution:

• Proficient use of varied computer programs including MS Office Suite, Adobe PageMaker /

Dreamweaver / Photoshop / Illustrator, File Maker Pro, Quark Xpress, and several specialty

databases.

Orderman Ibérica, S.L., Madrid, Spain

EXECUTIVE ASSISTANT, 3/2003 to 1/2004

Responsibilities: Developed and managed extensive databases to track sales, client data, and other

vital information for future reference and assessment. Produced statistics for analysis of sales growth

and revenue potential for various client segments, highlighting results in charts. Created company’s

Spanish language web page. Monitored call center operations to ensure consistently reliable

customer service.

Selected Contribution:

• Conceived and executed inventive promotional plan.

Ericsson S.A, Zamudio, Vizcaya, Spain

EXECUTIVE ASSISTANT, 10/1996 to 6/2002

Performed diverse functions to facilitate productivity of industrialization department. Coordinated

national and international events and various departmental activities; managed all-inclusive calendar.

Oversaw budgeting-, inventory control-, and other required records of administration procedures.

Generated wide range of documents and manuals. Communicated with representatives from various

international organizations as needed to accomplish goals.

Selected Contribution:

• Ensured ongoing team productivity by providing personnel management support for 80-

member department.

Freelance, Vizcaya, Spain

DATA BASE DESIGNER, 06/1994 to 09/1996

Designed data bases for two small Editorial companies according to their needs and specifications,

trained their employees on their uses to increase their productivity and efficiency.

University of the Basque Country Editorial Service, Vizcaya, Spain

EXECUTIVE ASSISTANT, 01/1992 to 05/1995

Performed diverse functions in the process of creating a new department in charge of all the Journals

published by the University, created and maintained a Data Base of all subscriptions and contributing

authors for the journals, maintained contacts national and international with authors for proofreading

and editing of the articles to be published and with the translators. Maintained contact with different

photo editors, designers and printers regarding layouts and proof of documents.

International Trade Fair Bilbao, Vizcaya, Spain

PUBLIC RELATIONS, 06/1989 to 12/1991

Acted as liaison between the companies and the attendants, working as an interpreter when needed,

provide information to interested parties and arrange meetings with the appropriate person so that

the company goals for the trade fair could be achieved.

Educational Background

Information Technology (10/1995)

THE OPEN UNIVERSITY, Milton Keynes, UK

Public Relations (June 1989)

FORMATIK CENTER, Bilbao, Spain

Languages

English and Spanish: bilingual

French: Intermediate

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