Customer Service Assistant

Lindsey Bairefoot

Clerical/Customer Service

Waynesboro, GA

*******@*****.*** - 706-***-****

Seeking Position as an office assistant, or receptionist with a leading agency, which gives opportunity to grow

based on ability and hard work.

Authorized to work in the US for any employer

WORK EXPERIENCE

Credit Specialist II

Sears Holdings - Augusta, GA - September 2014 to Present

I have the primary responsibility to prevent unrecoverable loss to the company for chargebacks. I manage

all Recourse accounts to prevent chargebacks and work to recover all previous chargebacks on Recourse

accounts. I also work to recover all other 3rd Party Chargebacks. I Embrace current processes and new

processes as developed.

Accomplishments

I have accomplished SAP/ECC computer program training.

Skills Used

Strong communication, team player, precise organizational skills.

Medical Claims Representative

Wellcare - Augusta, GA - August 2013 to December 2013

Responsibilities

I checked CPT codes and assisted physicians with pre authorizations for patients.

Used company policy guidelines to determine if the cost of a claim is reasonable for the diagnosis and payment.

Achieved by reviewing cost, disability periods, hospital stays and treatment averages to determine the outcome

Working with insurances to resolve denials

Understanding of HCPC/Modifier billing

Understanding of DME Denial codes

Experience with DME billing guidelines and documentation requirements

Clerical Assistant

Peach State Insurance - 2010 to 2011

Part-time only when needed)

*Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

* Communicate with customers, employees, and other individuals to answer questions, disseminate or explain

information.

* Answer telephones, direct calls and take messages.

* Compile, copy, sort, and file records of office activities, business transactions, and other activities.

* Complete and mail bills, contracts, policies, invoices, or checks.

* Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and

personal computers.

* Compute, record, and proofread data and other information, such as records or reports.

* Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

* Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

* Review files, records, and other documents to obtain information to respond to requests.

*Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying

information or data.

DEBT COLLECTOR

CCI - 2007 to 2009

Train/Coached new employees in a positive direction to ensure success directly responsible for overseeing

the leadership of the company collection functions.

Negotiated settlement of accounts and reasonable payment arrangements

Monitor and supervise the daily collection of outstanding receivables; manage collectors to optimize

performance and results; establish dialer campaigns and dialer focus based on delinquency trends.

Maintained the integrity of the company policies and procedures which is to treat every customer with the

highest level of respect, both internal and external.

Maintained the integrity of the company policies and procedures to adhere to the (FDCPA)

EDUCATION

Associates in Medical Billing and Coding

Virginia College

2013 to Present

GED

Augusta Technical College

2004

CERTIFICATIONS

BLS-certified healthcare provider

January 2015 to January 2017

data entry

January 2015 to Present

ADDITIONAL INFORMATION

SKILLS

Strong Written and Oral Communication skills.

Ability to work within a team or even as team leader.

5 years of experience in Handling and Collection accounts.

Ability to interact with varied customers, solving there queries.

Customer care management across banking, insurance and healthcare

Highly initiative and motivated.

Ability to negotiate with people even in any difficult situation.

Able to work under stressful conditions meeting with deadlines.

Excellent verbal as well as written communication skills.

Able to work in a team environment.

Highly flexible.

Ability to follow instructions and pay attention to details

Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers,

and subordinates by telephone, in written form, e-mail, or in person.

Computer Skills:

Ms Word

Ms Excel

Ms PowerPoint

Quickbooks

Citrix system

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