Medical Assistant Customer Service

CELESTE OLMOS

*** ********, ********, ** *****

HOME: 510-***-****

E mail: **********@*****.***

OBJECTIVE

To obtain a challenging position in medical field where I can utilize my Medical Assistant skills

HIGHLIGHTS AND QUALIFICATIONS

ADMINISTRATIVE SKILLS

*Insurance Billing/coding *Bookkeeping

*Appointment Scheduling *Medical Correspondence

* Mail Handling * EMR filing

*Accounts Payable/Receivable *Computers/Typing

*Patient Charging *Excellent Oral/written

*Payroll

CLINICAL SKILLS

*Anatomy and physiology *Medical Terminology

*Blood Pressure/Vital Signs *Laboratory Practice

*Capillary Punctures *Pregnancy Testing

*Electrocardiograms *Phlebotomy

*Blood Typing *Injections

*Blood Analysis *Tray Se up

*Assist in Minor Surgeries * CPR and First Aid

*Examination Room Techniques *Chemical Urinalysis

*Instrument Prep and Autoclaving

EXPERIENCE

Health Source Global, Fremont CA Nov. 2013 – May 2015

Medical Assistant, Call Center, Chart Review

Took incoming calls from Registered Nurses, CNA’s and Allies who registered for out of state strike

assignments. Reviewed charts for accurate compliance, checking for medical necessary such as PPD’s, Hep

B injections, CPR, BLS, MMR, T DAP, chest X ray and RN Lic. Also made sure certifications were

completed and up to date in nurses and Allied files, made sure state Lic. were in good standing per state.

The Violetta family, Hercules, CA Nov. 2012 – Feb. 2013

Caregiver/Medical Assistant

Cared for a Diabetic patient: Light cooking, grooming, shopping, medication dispensed, insulin injections,

updated medication log, daily reports for family members, coordinate patients appointments, logged glucose

results, take vitals, daily walks, ordered DME, picked up medications, notified ER and Ambulance when

needed.

Integrated Pain Care, Richmond, CA Feb. 2008 Sep. 2012

Supervisor Medical Assistant/Front Office support

My main duties were to focus on the staffs working ability making sure office was productive and also

performed the following front and back office duties

Front office: Greeting patients, scheduling appointments, typing PR2, scheduling meeting for doctor’s

schedule, scheduling surgeries, scheduling QME’s, taking notes, held meeting for policy procedures,

handling authorizations for HMO’s, PPO’s and P.I. cases for treatment, data entry, marketing for office,

triage calls, working with electronic filing, scanning documents, referrals to other specialist, process payroll

for Employees.

Back office duties: ordering supplies perform drug test, bag UA samples for shipping to Fed Ex and UPS.

Dispense meds for Worker’s Comp. patients, drape exam rooms, ordered medication, data entry for drug test

results, Triage call for emergency add on’s, obtaining authorizations for medication, taking inventory of

supplies and medication needed by nurse and doctor

North Oakland Family Practice, Oakland, CA Aug. 05 Dec.2007

Medical Assistant/Authorization Department

Duties included calling in RX’s for patients, ref: pt. to varies of Dr., contacting insurance needed, pulling

charts, retrieving medical reports on demand, scheduling,vitals, taking brief medical history information.

Fast Response School of Phlebotomy, Berkeley, CA June 06 Aug.2006

Phlebotomy Program (National)

Experience in the following procedures such as specimen handling, finger sticks, blood smears, heel sticks,

capillary blood gas collection, drawing blood with multi needle, syringe, butterfly, bagging specimens,

knowledge of following: accurate procedures while in lab, order of draw and using laboratory equipment.

East Bay Neurology, Berkeley, CA June 04 Oct. 2005

Medical/Clerical Assistant

Front office main duties included, greeting patients, answering phones, pulling charts scheduling patients

for procedures and follow up visits, gathering reporters for doctors, calling in prescription, making out

referrals to other doctors, assisting in EMG’s, faxing and distributing mail. I also have experience in the

following programs: Tiny Terms, Visionary and Medex. I was also in charge of getting authorization from

the variety of insurance companies

Bay Area Addiction Research Treatment, Richmond, CA Aug. 01 Feb. 2004

Medical/Clerical Assistant

Back office duties included drawing blood, prepping patients for physical, taking down physical history of

addiction, vital signs, bagging specimens, giving RPRs, PPDs, capillary punctures, injections, reviewing

charts, taking notes for doctors, running specimens through hemoglobin and collecting urine for drug

screening. Front office duties included greeting patients, pulling charts, collecting information,

bookkeeping which includes Medical PPO and HMO, collecting payments for detox program, helping

patients fill out paperwork for insurance, filling and data entry.

Kaiser Permanente, Oakland, CA Dec.00 Jan. 2001

Receptionist/Accounts Payable Department

Duties were included greeting clients, answering phones, looking up information for clients, data entry,

retrieving information from expense accounts, faxing out information for different medical venders.

INTERSHIP

Marin General Hospital, Marin, CA Oct. 2006 Nov 2006

Main duties were drawing blood, stocking, and filling out draw orders, bagging specimens and labeling

tubes for extremely busy outpatient laboratory. I also worked with a diverse population.

Children’s Hospital of Oakland, Oakland, CA Sept. 99 Nov. 1999

Medical Assistant/Intership 165 hours completed

Duties were included admitting patients, scheduling appointment and retrieving patient’s information from

medical records, medical data entry, pulling charts and prepping patients for doctors.

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