Service Customer
Resume:
CURRICULAM VITAE
SUBRATO DAS Contact Address
BEHALA, SARSUNA, KOLKATA – 700 061.
MOBILE # 983**-*****
E-Mail: *************@*****.**.**
OBJECTIVE:-
To pursue a responsible and challenging career in Service, Operations, Back office
Activities & Maintenance of customers, retailers, dealers & client benefits, capitalizing
on more than ten years of experience in CONSUMER DURABLE & SERVICE, related
customer, dealer, retailer & clients benefits activities in heavy industry as well as in
corporate office.
EDUCATIONAL QUALIFICATION: -
B.COM (Pass) from Calcutta University in the year 1995.
COMPUTER PROFICIENCY:-
Data Base – Fox-Pro.
Package – MS Office, Financial Accounting.
Operating System – DOS, Windows.
PROFESSIONAL QUALIFICATION :-
Complete a course on Diploma in Software Application in 1997 from Institute of Computer
Engineers ICE (I) / Kolkata.
WORK EXPERIENCE :-
01. WORKING AS A CO-ORDINATOR CUSTOMER CARE AT MOBEL INDIA PVT. LTD.
JOB DURATION: -
JOINED THE ORGANIZATION ON & FROM 1ST SEPTEMBER 2014 STILL CONTINUNING.
JOB DESCRIPTION: -
Coordination & controlling the service team.
Maintain daily data.
Co-ordination with sales department various mail & phone calls.
CRM operation, call allocation, calls closure, all updating of CRM.
02. WORKED AS A SERVICE CO-ORDINATOR AT ACE LINE INFO SOLUTIONS PVT. LTD.
JOB DURATION: -
JOINED THE ORGANIZATION ON & FROM 20TH JANUARY 2014 TO 30TH AUGUST 2014.
JOB DESCRIPTION: -
Coordination & controlling the service provider in East region.
Maintain daily data with HO.
Follow up new project at Telecom industries.
Customer calls follow- up by attending & solving the problem through SP’S
engineers.
Customer spare follow-up by CRM and provide the same.
03. WORKED AS A MANAGER AT ADREAM SERVICE AUTHORISED SERVICE FRANCHISEE
OF PE ELECTTRONICS LTD.
JOB DURATION: -
JOINED THE ORGANIZATION ON & FROM 01ST DECEMBER 2010 TO 18TH JANUARY 2014.
JOB DESCRIPTION: -
Develop the service network through out the entire zone by proper allocation of available
optimum resource.
Coordination & controlling the service team.
Operate whole service center.
Maintain daily data with HO.
Escalated dealer & customer visit to solve their problem.
Co-ordination with HO service department & call centre by various mail & phone
calls.
Customer spare follow-up by CRM.
Customer Warranty replacement processing & follow-up.
04. WORKED AS A SERVICE CO-ORDINATOR (CUSTOMER CARE) AT MAXCOOL
REFRIGERATION CO. AUTHORISED SERVICE FRANCHISEE OF HITACHI HOME & LIFE
SOLUTIONS (INDIA) LTD.
JOB DURATION: -
FROM 16TH JUNE 2003’ TO 30TH NOVEMBER 2010.
JOB DESCRIPTION: -
Coordination & controlling the service team.
Provided service to warranty and AMC customers at proper time and also break down calls
follow up.
Mobilization of schedule Preventive Maintenance Scheme, selling of spares parts &
charge business as per policy of the company.
Maintain petty cash, prepare voucher.
Maintain service report, commissioning report and official communication through Internet
with HHLL.
05. WORKED AS AN ACCOUNTS ASSISTANT AT CHEMIFIN INDUSTRIES.
JOB DURATION: -
FROM 1ST JANUARY 1997 TO 14TH JUNE 2003.
JOB DESCRIPTION: -
Maintain all accounts book - Cash, Ledger Book, Sales, Purchase & Sales Tax register,
petty cash & daily voucher (through manual).
PROFESSIONAL ATTRIBUTES:-
• To operate in wide area network with more responsibility and authority.
• Good communication and interpersonal skill.
• Ability to deal directly with the client regarding the requirement that includes functional and
performance related issue.
• Co-ordination and controlling team of people and motive them for successful completion of
job.
• Ability to work hard and grasp things effectively and quickly.
• Development the service network throughout entire zone by proper allocation of available
optimum resource.
• Proficient in online package.
PERSONAL PROFILE: -
FATHER’S NAME : LATE HEMENDRA NATH DAS.
: 6TH DAY OF DECEMBER 1974.
DATE OF BIRTH
NATIONALITY : INDIAN.
MARITAL STATUS : SINGLE.
Further details shall be provided as per request.
Declaration
I do hereby declare that all the information given by me is true to my knowledge.
SUBRATO DAS
DATE : 01/06/2015
PLACE : Kolkata
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