Human Resource Customer Service

Alanie Nonan

Human Resource Representative/ Office Manager

Fairfield, CA

***********@*****.*** - 707-***-****

Human Resource, Customer Service, managerial skills set.

WORK EXPERIENCE

Assistant Store Manager

Sears Holdings Corporation - Fairfield, CA - May 2014 to Present

MAY 4, 2014 to present date)

- Provide on the spot coaching to better complete selling solutions to sales consultants in the department.

- Conduct quick observations on associate's selling behavior with the use Management tool

- Reviews and manages selling consultants metrics and performance.

- Manages and develops sales consultants complete selling solutions everyday behavior on the floor.

- Drives metrics results based on selling consultants observations and reviews.- • Provides disciplined

leadership including setting clear expectations and holding the team and self-accountable for results.

- Inspects departments and consults with associates daily to identify opportunities and develop and prioritize

action plans with timely follow up.

• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey

data and verbatim comments.

• Selects, develops and manages performance of individuals and team, measured by appropriate performance

reports/scorecards/dashboards.

• Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and

new hire survey results.

- • Focuses and invests time on customer facing activities including selling and operational support processes.

• Ensures the department is “Location Certified” and every associate is “Role Certified” to do his/her job.

- Personally supports, coaches and develops team members across all brand departments by creating an

environment where our associates can be successful.

• Facilitates dialogue between front-line associates and the store leadership team.

• Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive

inventory, price change execution.

Human Resource Manager

Sears Holdings Corporation - October 2008 to May 2014

Key roles and responsibilities:

• Conducts administrative processes to support People Strategies and enterprise wide

-Conducts recruiting 3-5 hours on every shift to fill recruiting needs through the use of Applicant Tracking

Systems

-Human Resources (HR) initiatives, such as reporting and data gathering

• Manages open requisitions and job postings

• Prescreens hourly candidates, and sets up interviews for all candidates

• Processes new hire paperwork, including drug screens and background checks; conducts New Hire

Orientation; issues name badges and area tour for new hires

• Compiles and maintains reports related to hiring and retention

• Assists hourly associates with routing policy questions; directs associates to proper source

• Manages payroll process, including data entry, processing exceptions, and reporting

• Keeps records, department filings, and compliance

• Educates associates on proper timekeeping processes and answers questions

• Manages Leave of Absence and Workers Compensation processes, including data entry, processing related

payroll transactions, and reporting

• Performs other duties as assigned

• Proficient skill in using a variety of computer applications, including Microsoft Outlook, Excel, Word,

PowerPoint and Access

• Experienced General knowledge of human resources policies and practices

• Attention to detail and accuracy in data entry, composing, typing and proofing materials

• High level of interpersonal skills to handle sensitive and confidential situations

EDUCATION

Master's Degree in Business Administration

University of Phoenix - Fairfield, CA

2013 to 2015

Bachelor of Science in Computer Science

University of the Immaculate Conception

2003

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