Manager Test Management

I.Syed

Mobile : 91-968*******; E-mail: ********@*******.***

Seeking assignments in

Program/Delivery Management, Software QA Management, Transition, PMO & TCoE

Professional Summary:

IT professional with 18 years of diversified experience, which includes experience in Program Management, Project

management, Software Testing & 14 years of rich experience in Software Quality Assurance, Pre Sales, PMO &

Project Management as a Delivery Head, Program Manager, Project Manager, Test manager, Solution Architect

Within Mainframes, AS-400 and web based environments.

Worked as Program Manager/Solution Architect for Dell International - Testing Service in Bangalore.

Expertise & Core Strengths in Test Management, TCoE & Presales:

• Strong domain knowledge in financial applications (BFSI),Retail Banking, Investment banking, Mutual

funds, Utility industries, Telecom and Health care industry

• Close coordination with customer and project teams to understand, analyze and translate customer

requirements into test requirements to provide best testing solutions.

• Strong Client Handling, Team Building, Communication, Presentation & Interpersonal Skills

• Excellent decision-making, Effective communication skills & Strong leadership skills

• Exposure to testing markets of India, Saudi, Ireland, U.S.A & U.K as worked in all these countries.

• Software Development Life Cycle Knowledge (SDLC),Software Quality Assurance Life Cycle (SQALC)

• Manual Testing, User acceptance testing, System Testing, Performance Testing

• Have solid experience with MI’s Winrunner 7.0, Quality Centre and LoadRunner 7.02,HP ALM

• Test plans, Test cases, Test scripts, QA Management, QA Environment set up, Tools evaluation

• Experience in End-End Solution Design (solution approach, estimation, business case & bid process)

• Excellent experience in Pre sales function(RFP,RFI, PoC) and handled more than 27+ large deals for Dell.

• Defined and implemented the suitable test organization structure in alignment with Business and IT

organization objectives by leveraging my wide testing expertise

• Committee Member –TMMi (Testing Maturity Model integrated)

• Provided project testing services for the clients like GE Power Systems, Cap Gemini Ernst Young, Fidelity,

Quest Diagnostics, JPMorgan chase, Schroeder’s, GAM, Thomson Reuters, Danske Bank, Rabo Bank,

National Commercial Bank, Bank of Ireland & INVESCO U.K.

Education Qualifications:

• Pursing course in Digital Marketing Certificate Program from SMU.

• ISEB (Information Systems Examination Board) “Foundation Certificate in Software Testing” from

British Computer Society, United Kingdom, 2004.

• Advanced PG Diploma in Computers & Information Management, Uptron ACL, 1992.

• B.Com from S.K University 1991.

IT Skills:

Project Management FSDM, Waterfall & Agile SCRUM,

Testing Tools WinRunner 6.5 & 7.0, LoadRunner 7.0& 6.05, Astra Quick Test, TestDirector 7.0,

Quality Centre, PVCS Version Manager, PVCS Bug Tracker, Rational Jazz suite.

Hardware IBM PCs, IBM AS400 Mid-range computers, Modems& IBM Laptops

OS Ms-Dos, Mainframes, Windows NT/ 2000, UNIX, Red hat Linux, AS-400.

RDBMS MS-Access, Oracle & Sybase

Servers Web logic Servers, IBM servers, IIS - Web server

Microsoft Software Word, Excel, MS Project, Outlook Express, Visio & Power Point

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Browsers Internet Explorer, Google Chrome, Firefox, Netscape Navigator, AOL

Certifications &Trainings:

“Certified Information Protection Professional” from Fidelity Management Research.

Certification from Brain bench for “Math Fundamentals”.

Certification from Brain bench for “Computer Fundamentals (Win 95/98)”.

Attended various trainings in India, Saudi, Ireland, U.K & U.S.A for variety of subjects related to testing, soft skills,

management & business domains etc.

• TCF (Treating Customers fairly exam), HIPAA Certification from Dell.

• IBM AS400 operator training in Sep2009 & PMP Training 2008and earned PDUs

• MIFID European regulation& Anti-money laundering awareness training

• QAI Software test metrics conference, Hyderabad - Jan 08

• Know Your Business –Fidelity UK & India Phones/talisma – July 2007

• Fidelity Leadership Development Program – May 2007

• Software Estimation using FPA by QAI –March 2007

• Fidelity values work Shop – Fidelity Tech group – Feb 2007

• IBM rational software solutions by IBM – Nov 2006

• Software test estimation by Pure Testing - Nov 2006

• MS Excel training - June 2006 & Mercury Quality Centre Admin Training (QC) - July 2006

• Managing change for Project managers by QAI – May 2006

• Leadership Team offsite for TCoE Management – April 2006

• Global Project Skills Coaching for Fidelity Managers - April 2006

• Enterprise architecture discussion by Stephen Carr – Feb 2006

• Training program by TMI on “Interviewing Skills & Recruiting skills” - Feb 2006

• Putting people first” Training program by TMI - 2005

• Training on JPMorgan –TPA at Enterprise House, Tonbridge, 2003 United Kingdom

• Training on IDAA Application by Quest Diagnostics Inc, Lyndhurst, New Jersey 2002, U.S.A

• Testing Practices by CAP GEMINI ERNST & YOUNG in ADC, Manhattan, New York, 2002

• Training in GEPS for Global Web QA practices in Charlotte,2001 USA

• Introduction to Mercury Products by Mercury Interactive Inc, Metro Park, New Jersey, U.S.A

• Training on WinRunner & LoadRunner at Think chain inc, New York city, 2000, U.S.A

• Management Training at YMCA, Delhi in 1994

• Training on ICNET’s Email system (First Email in private sector) in 1993

Awards & Recognitions:

• Nominated thrice for Excellency in leadership award for technology group in Fidelity India

• Leading by example - Leadership abilities award in 2008 thru nomination/voting by employees

• Exemplary demonstration of leadership abilities award in 2006 & 2007 thru nomination/voting.

• Quality kaizen award for Excellence in Fidelity Quality testing initiatives 2005.

• Won 35 merit prizes for Elocution, Essay writing & Quiz Competitions when in school

• Participated in National Service Scheme operated by Govt. of A.P & Govt. of India

• Active member in Fidelity Technical Forum & Fidelity employee retention Committee

• Active member in Fidelity Business Functionality and Knowledge Group

Career Profile:

Dell International Services, Bangalore, Noida & Ireland 12/2012 to 3/2014

Dell Inc. (Dell) is a global information technology company that offers its customers a range of solutions and services

delivered directly by Dell and through other distribution channels.

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Dell TSL is providing independent testing services to clients across industries. TSL is having dedicated Centers of

Excellence (CoEs) for specialized functional, performance, automation & security Testing.

Worked as Program Test Manager/Senior Advisor/Testing Solution Architect for Dell’s testing service Line.

• Presales support in identifying, pursing and closing pre sales opportunities along with proposal/RFP response creation and

presentation to the client.

• Large program delivery support for QA teams.

• Testing solutions architect support for large deals for pre-sales function and managed test services

• Leading coordination for Automation, security & performance testing teams during RFP process

• Deal review process and approval management

Head – Retail Testing GTAC QA 3/2013 to 7/2013

Project: Bank of Ireland, Dublin

BOI is the largest bank in Ireland. Retail testing dept is a part of global test CoE. Teams is based in Dublin and Noida.

Key responsibilities:

• Transition & Transformation Programs management.

• Responsible all testing deliveries for projects in retail banking area.

• Test CoC -.Resource Career progression, Mentoring and nurturing.

• Large Testing program management for BKK, BCS, SEPA areas, SIT/UAT Optimization programs & process

improvement initiatives. Providing leadership for Ireland and offshore teams based in India.

ITC InfoTech India Limited, Bangalore & Saudi Arabia 1/2010 to 11/2012

ITC InfoTech is a leading software services company providing business solutions for the clients based in Europe, Asia

Gulf & U.S.A

Delivery Manager/Senior Test Consultant – BFSI

Project: National Commercial Bank, K.SA.

NCB is the biggest in assets and first bank established in Gulf region.ITC is setting up an offshore test centre to

transition the entire testing setup from Jeddah to Bangalore.ITC offering functional & automation testing services for

SIT & UAT phases.

Key responsibilities:

• Setting up the offshore testing team in Bangalore along with roadmap.

• Responsible for transition and knowledge acquisition of 60 banking applications from NCB, Jeddah.

• IVR, Channels testing, CITRIX & MPLS connectivity between ITC & NCB.

• PMO, creation of test Process, standards & training for the NCB testing team based in Jeddah.

Program Manager/Lead Test Consultant – BFSI – TCoE

Project: Rabo Bank, London & Commerzbank, Germany

Offered functional & automation testing solution for Rabo Bank, London, Commerzbank & Credit Agricole, France.

Key responsibilities:

• Offering automation testing solutions/frame works for Rabo Bank treasury testing business

• Analyzing existing test organization and plan for enhancement of the same for other banks

• Creation of Test Process, standards & training for the testing team

• Setting up business testing model for Kondor + suit of products for BFSI consulting Business

Danske Bank - PCIDSS Program - UAT Program Manager

Danske Bank Group is the largest financial enterprise in Denmark. The Payment Card Industry Data Security Standard

(PCI DSS) is a worldwide standard defined by the PCI Security Standards Council. The standard was created to help

organizations that process card payments, prevent credit card fraud through increased controls around data.

Key responsibilities:

• Implementation of UAT testing strategy for PCIDSS test program

• Analyzing test requirements for internal suppliers & external suppliers like IBM & Naverland

• Headed UAT signoff process for around 17 testing teams of Danske bank’s Card Systems

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Project: Treasury Risk Management – Client Migration service for Kondor +

Project Manager/Test Consultant – Thomson Reuters – K + TCoE

The Kondor+ Front-to-Back Suite is a fully integrated, cross-asset front-to-back trading and risk management solution

developed by Thomson Reuters that allows customers to manage all of their global trading activities in real time on a

single flexible and extensible platform.

Key responsibilities:

• Setting up of Testing Centre of Excellence for BFSI TR vertical

• Creation of Test Process & standards & training the testing team

• Setting up business model for TMMi (Testing Maturity model) for new consulting Business

Fidelity Investments, Gurgaon & London 7/2002 to 12/2009

Role: Project Manager – Test Centre of Excellence - Fidelity Retail Business – Europe

Fidelity is the world's largest mutual fund management company, managing over US$2.2 trillion for 20 million investors

worldwide. The company and its subsidiaries around the world provide investment products and services which include

equity funds, fixed-income funds, money market funds and institutional portfolio management.

FIL RAS SIT –TCoE provides wide range of testing services across Fidelity & MFT business..

Headed FIL RAS testing team for Europe offering the following services:

GFAS is a multi-currency processing system for the mutual/investment fund industry. This software is used by Fidelity,

JP Morgan Chase, Shroders, GAM & INVESCO U.K etc.

• GFAS & peripheral applications new projects, regulatory functional, BPM & regression testing

• Service Packs, Emergency Packs – Prod PACE tickets testing & Security Patch Testing

• SIT & UAT Environments Health Checks for Data Refreshes, Pricing & Code loads

Key responsibilities:

• Manage a multi-location testing team based in India & U.K to deliver Functional and regression testing.

• Create Test management documents like test strategies, test plans, defect Metrics.

• Conducting performance appraisals and ensure bell curve. Salary Bonus fixation.

Achievements Contributions in Fidelity for Testing Centre of Excellence (TCoE).

• Involved in the setting up of TCoE from the evolution stage in Fidelity India.

• Established Fidelity’s GFAS testing team, Institutional, DB,DC,SOA & IA testing teams.

• Led the bench marking initiative with TCoE head for test process & standards and held discussions with

Tescom U.K, Birlasoft and Rex Black consulting.

• Led the testing phase of complex German Tax 2008 project for Fidelity Germany.

• Successfully led & delivered more than 300+testing projects for Fidelity International.

Client: Mutual Fund technologies Ltd, Tonbridge, UK 08/2003 to 10/2003 & 01/2005 to 08/2005

Role: Test Leader

• Co-ordination with U.K dev. managers for the testing of Fidelity Third party Administration.

• Led testing of highly complex changes tickets for Treasury and BTI (Bulk Transfer interface).

• Introduced a testing process for testing of production PACE Tickets & Automation initiatives.

Business Management InfoTech Inc, New York City, U.S.A 8/2000 to 5/2002

Client: Cap Gemini Ernst& Young, New York City

Ernst & Young’s ADC involved in software development for various clients across the world.

Client: Quest Diagnostics, New Jersey. Quest is the largest diagnostics Company in U.SA.

Role: Project Lead – Performance testing

• Ownership for Test plan, test scripts & results analysis for Quest IDAA Application.

• Co-ordination with Business users, Development Teams for test requirements.

• Used LoadRunner Controller with Load Generators to create and run test scenarios using up to 100 Vusers

within the isolated performance test environment for web & Intranet applications.

Client: GE Power Systems, Global Web Operations, Charlotte, USA

GE is the most admired company in USA. Global Web Services – E operations, is part of GE Power Systems., This

facility is involved in Quality Assurance Testing for various GE Web Sites developed worldwide.

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Role: Sr. Quality Assurance Analyst / Lead tester

• Successfully tested CLOS (Combustion Lab Operating System), EAIT & EDR Applications.

• Carried out Performance & Load testing by using LoadRunner Controller.

• Training Intermediate level QA Testers in WinRunner, Test Director & LoadRunner.

Client: Selectrica.com, Thinkchain Inc., New York City, USA

Role: Test Leader – Software Quality Assurance

Selectrica is an application service provider (ASP) offering fully hosted, Internet based solutions that facilitate the direct

procurement of highly engineered goods and services for the utility industry. It offers a unique, collaborative solution

that streamlines existing business processes, relationships with customers, suppliers & strategic business.

• Manual Testing for new Releases, Release-to-Release, Script Execution.

• Creating automated Test Scenarios for Use Cases with WinRunner6.0.

• Updating of defects in PVCS Version Manager, PVCS Bug Tracker.

Previous Assignments:

IndosoftTech, Hyderabad as a Programmer/QA tester (1/1999- 4/2000)

ITS International, Hyderabad as Consultant (3/1996- 12/1998)

Archana Telecom Services Ltd, Hyderabad, Delhi as Sr. Engineer /Business Analyst (8/1994- 02/1996)

ICNET Ltd, Hyderabad, Vizag as senior Customer Support Engineer (11/1992- 7/1994)

Personal Particulars:

Languages known: English, Hindi, Telugu & Urdu.

Hobbies: Travel, Chess & Jogging

References: Available on request.

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