Customer Service Sales

Stephen C. Kim

**** **** **. . **** *****, NC *7265 . 336-***-**** . ******@*******.***

EDUCATION

The University of North Carolina at Greensboro Greensboro, NC

History 01/08-06/11

EXPERIENCE

Asbury Automotive Group

Greensboro, NC

Sales Consultant

02/15 - Present

. Welcoming and appreciating prospectus customers

. Talking with customers to understand their requirements and

expectations of a car

. Elaborating advanced features to customers using a layman's

language avoiding the technical jargon

. Assuring them about the correctness of the price of the car

by emphasizing its features

. Negotiating the price peacefully, but on a firm mental base

. Assisting them with information of the available finance

options and relevant documentation

. Maintaining daily sales records and sending daily/weekly

reports to superiors

. Conducted 60 cold calls daily to set appointments, help

raise and market brand awareness

Timast International, Inc. Seoul, South Korea

Sales Consultant 06/11 - 02/15

.

. Ensured orders were shipped on time

. Established and grew customer relationship

. Increased sales revenue by over 25% from year 2013 to 2014

through the addition of new customers, and growing from the

existing base in the Korean market

. Initiated new business in markets such as Thailand and

Indonesia

. Managed the furniture sales by following up with the

suppliers in China, USA, Italy and Vietnam in regards to

the customer's requests

. Created innovative designs with the suppliers and customers

to be a leader in the marketplace for the Korean market

. Constantly studied how the market evolves by visiting

retail showrooms, while being able to adapt aspects of our

business to accommodate these changes

. Maintained quality control of the goods through constant

visits to the factories

Ashford Suites Hotel Greensboro, NC

Front Desk Customer Service 05/09 - 01/10

. Achieved the needs of all guests staying with the hotel.

. Created reservations, respond to emails/electronic

reservations.

. Prepared any services to ensure the customer's satisfaction

was achieved.

Jersey Mikes Sandwich Greensboro, NC

Shift Leader 05/05 - 12/07

. Provided customer service to include greeting, serving, and

handling payment transactions.

. Maintained sanitation standards as required by current

State and Federal regulations.

ADDITIONAL INFORMATION

Languages: English - native, Korean - fluent

Skills: Microsoft Word, Excel, Access, and PowerPoint, e-Cat, RepZio, e-

Leads

Affiliations: Sigma Phi Epsilon, A21 Campaign, Polaris Project, Not4Sale

Activities: Greensboro Youth Symphony *Principle Cellist 2002-2006

Volunteer: Participated in Dribble-A-Thon to raise money for Youth Aids

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