Customer Service Manager
Resume:
***** ******* **** ***** ***** 281-***-****
Sugar Land, Texas 77498 Cell 832-***-****
**********@*****.***
Alfred C. Berrones
Objective To obtain a position with a
reputable Financial Institution
allowing me to utilize my
sales/managerial experience and
design background. Fluent in
Spanish.
Professional experience 08/09 to Present Retail
Information Systems
Opt Culture Consultant
Responsible for business
development though marketing,
demoing, and cold calling
Responsible for managing leads
Responsible for opening and
managing accounts
07/06 to 08/09 La Sierra Home
Furniture Houston, Texas
Assistant to Owner/Designer
Responsible for the daily
activities of the store.
In-Home interior design
consultation.
Assist customers utilizing vast
experience in color selection,
accessory matching, and extensive
knowledge of furniture.
Design and set store displays.
Order merchandise.
Handle all aspects of customer
financing.
Arrange deliveries.
06/04 to 07/06 Laredo National
Bank Houston, Texas
Assistant Vice-President/Branch
Manager
Responsible for the daily
activities of a $35+ million
dollar branch.
Supervise a staff of six that
includes Savings Counselors and
Teller Operations.
Mortgage Lending: Conventional
Loans, ARMS, and CRA (Community
Reinvestment Act - dealing with
neighborhood advantage for the
lower income individuals).
Consumer Lending: Car Loan, Home
Improvement, Secured and
Unsecured Loans.
Handled all loan closing
documents.
Developed branch goals,
objectives, and planned all
procedures for the area with
approval of upper management.
Actively participate in
selection, evaluation, and
development of all branch
personnel.
Responsible for remaining abreast
of the latest management
practices and all technical
knowledge.
Hands-On Manager (new accounts,
teller line, customer service,
all audit issues, etc.)
Developed and Implemented
Security and Compliance issues
for Laredo National Bank.
Responsible for bringing in
business and individual accounts.
Responsible for transforming a
struggling, negative branch into
a strong performing, positive
branch.
Involved in the community with
organizations such as LULAC and
the Hispanic Chamber of Commerce.
07/01 to 06/04 Whitney National
Bank Houston, Texas
Assistant Vice-President/Branch
Manager
Responsible for the daily
activities of a $34+ million
dollar branch.
Supervised a staff of five that
included Savings Counselors and
Teller Operations.
Consumer Lending: Car Loan, Home
Improvement, Secured and
Unsecured Loans.
Handled all loan closing
documents.
Developed branch goals,
objectives, and planned all
procedures for the area with
approval of upper management.
Actively participate in
selection, evaluation, and
development of all branch
personnel.
Responsible for remaining abreast
of the latest management
practices and all technical
knowledge.
Member of the Galleria Chamber.
Hands-On Manager (new accounts,
teller line, customer service,
all audit issues, etc.)
Developed and Implemented
Security and Compliance issues
for Whitney National Bank.
Responsible for holding group
banking seminars to bring in
business and individual accounts.
Ranked 9th out of 163 Branch
Managers in five states (ranked
first for Texas).
Responsible for transforming
three poorly producing branches
into top ranking branches which
met and exceeded company goals.
04/95 to 07/01 Beal Bank Houston,
Texas
Assistant Vice-President/Branch
Manager
Responsible for the daily
activities of a $400+ million
dollar branch.
Supervise a staff of 7 that
included Savings Counselors and
Teller Operations.
Developed branch goals,
objectives, and plan all
procedures for the area with
approval of upper management.
Actively participate in
selection, evaluation, and
development of all branch
personnel.
Responsible for remaining abreast
of the latest management
practices and all technical
knowledge.
Member of the Galleria Chamber.
Hands-On Manager (new accounts,
teller line, customer service,
all audit issues, etc.)
Developed and implemented
Security and Compliance issues.
10/83 to 03/95 Bank of America
Houston, Texas
Sunbelt Savings Houston, Texas
Western Savings Houston, Texas
Assistant Vice-President/Branch
Manager
Managed 1900 North Loop West
location under the three branches
listed above (Western Savings was
acquired by Sunbelt Savings,
which was then bought out by Bank
of America).
Mortgage Lending: Conventional
Loans, ARMS, and CRA (Community
Reinvestment Act - dealing with
neighborhood advantage for the
lower income individuals).
Handled all loan closing
documents.
Responsible for the daily
activities of a $155+ million
dollar branch.
Supervised a staff of 7 that
included Savings Counselors and
Teller Operations.
Developed branch goals,
objectives, and plan all
procedures for the area with the
approval of upper management.
Actively participate in
selection, evaluation, and
development of all branch
personnel.
Responsible for remaining abreast
of the latest management
practices and all technical
knowledge.
Taking part in all important
community activities.
Represent the Association in the
defined marketplace and follow
all policies and procedures
according to Association
specifications.
Group I Insurance License.
Consumer Lending: Car Loan, Home
Improvement, Secured and
Unsecured Loans.
Represented Sunbelt Savings as
one of their top agents with PFL
(Pacific Fidelity Life) in
annuity products.
Education 1978
Massey Business College Houston,
Texas
Architecture/Business
Administration
Achievements Opened the Oak Forest Branch
located at 1900 North Loop West
in October of 1983 with zero
depositors and made it into one
of the leading branches for
Sunbelt Savings in the area, with
deposits of over $155 million
dollars.
Opened Beal Bank, Houston Branch,
in April of 1995 with zero
depositors and ended the first
year with deposits of $263
million dollars.
Transformed three locations of
Whitney National Bank from poorly
producing branches into top
producing branches.
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