Alexis N Broils

***** ********

San Antonio, Texas United States 78253

Home: 210-***-****

Cell: 210-***-****

acpz7z@r.postjobfree.com

OBJECTIVE

Obtain a position as an Office Assistant with a company where I can maximize my strong organizational and communication skills.

WORK EXPERIENCE

Capital group, San Antonio, Texas (09/2014-04/2015) – Processing Clerk

Duties: Processing on-line account transactions such as investments by allocating money into correct accounts, process

financial requests (checks) with a high attention to detail, working in a quiet, conservative, structured and professional

environment, as well as new account set-ups and updating current account information.

USAA, San Antonio, Texas (05/2013-08/2014) - Wire Transfers

Duties: Partnered with the Federal Reserves We safely and securely transfer funds from one member's or businesses accounts or entities

at one bank, to another member's or businesses accounts or entities at another bank. Whether the wire is domestic or international fees do

vary as does the process of setting up the transfer itself. We also make sure our members clearly understand each verbatim speech and re

read the wire information given to us by the member themselves. We are also able to dial out to third parties if asked by the member, as

well as transferring to other areas of the bank, while

upholding the great customer service and customer care USAA is known for.

Volt, San Antonio, Texas (06/2012-03/2013) – Customer Service/Sales

Duties: Handle customer inquiries and complaints from a national customer base by locating resources for problem resolutions through

designed best option solutions. Provide detailed information on services and products to customers. Maintain records of all customer

interactions. Manage a high-volume workload within a deadline-driven environment. Resolve an average of 500 inquires in any given

week and consistently meet performance benchmarks in all areas (speed, accuracy, volume).

CitiFinancial, San Antonio, Texas (04/2011-02/2012) – Personal Banker/Sales

Duties: Performed intermediate duties and support related to branch operational activities and financial services; processed all new

account transactions; assisted customers in their selection of various accounts and financial services; cross-sold the Bank's products and

services; opened, maintained and closed all account types; performed branch clerical duties; promoted business for the Bank by

maintaining good customer relations. Was required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit,

processing and boarding DDA lines of credit, discussing and accepting credit applications. Additionally, was required to provide

leadership, training and support to less experienced New Account Representatives and other branch staff members.

J C Penny Inc., San Antonio, Texas (07/2010 – 02/2011) – Customer Sales Associate

Duties: Administered all point of sale opening and closing procedures in accordance with corporate policy. Resolved customer

complaints in a manner consistent with company policy and customer satisfaction in mind. Assisted in processing and replenishing

merchandise and monitoring floor-stock. Ensured that each customer received outstanding service from greeting to point of sale. Assisted

in any other tasks as assigned from time to time by any manager.

The Children's Place Retail Stores, Inc., San Antonio, Texas (04/2010 – 11/2010) – Cashier & Floor Coordinator

Duties: Entered purchases into cash register to calculate total purchase price. Counted money, gave change and issued receipts for funds

received. Calculated discounts or references; requested customer identification for certain discounts and receipts as required. Balanced

cash drawer and receipts; document discrepancies. .

Bill Millers Bar-B-Q Restaurant, San Antonio, Texas (09/2008 – 08/2009) – Cashier

Duties: Handled cash and credit card transactions, tipping out wait staff, and balancing the register at the end of the shift. Assisted the

Wait Staff with various tasks. . Greeted the patrons as needed. Preparing dining in and take out plates.

Sea World Parks & Amusement, San Antonio, Texas (02/2007 – 11/2008) – Park Operations Lead Team Member

Duties: Maintained guest facilities, ensured supplies were restocked and maintained to appropriate levels. Worked as a park

guest/customer liaison. Assisted the section supervisor by maintaining daily paperwork tasks and monitoring proper key control

procedures.

EDUCATION

Angelo State University, San Angelo, Texas (09/2009 – 05/2010) Biology Major

Earl Warren H.S. San Antonio, Texas High School Diploma (8/2005 – 6/2009)

SKILLS

Successful track record meeting assigned sales targets in an inside sales role

Knowledge of merchandise location or seating charts.

Skilled in handling and counting cash.

Microsoft Knowledgeable

Possess excellent communication skills

Able to work in a fast-paced, self-directed entrepreneurial environment

Exceptional verbal and written communication skills and command of simple arithmetic

Excellent telephone sales personality and telephone sales skills

Exceptional organization and time management skills

Excellent presentation skills

Able to multi-task activities with shifting priorities

Honest, assertive, and creative

Ability to work effectively without supervision

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