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Customer Service Management

Location:
Rancho Cordova, CA
Salary:
as per market
Posted:
June 02, 2015

Contact this candidate

Resume:

Chitra Shrestha

** ******** **** ** • Sacramento, California 95835

510-***-**** • acpz5l@r.postjobfree.com

Summary of Qualifications

• A highly motivated analyst with advanced experience in Microsoft Excel, Pivot Table, Microsoft

Access, and SQL.

• Experience in interpreting, analyzing and reconciliation of data obtained from a variety of

sources.

• Proficient with the prevailing analytical tools, various presentation software and possesses

strong and effective communication skills essential in conveying results in analysis and

investigations conducted

• Has great commitment to and affinity to meet deadlines without compromising accuracy and

quality of work.

• Understanding of advance database systems such as SQL Server, Oracle, and MySQL,

• Basic understanding of Data Modeling, Data Warehouse, ETL, Software Development Lifecycle

(SDLC), and Project Management.

• Honored with the Employee of the Year award for outstanding performance, hard work, honesty

and going beyond daily job duties in business and professional environment.

Professional Experience

Cache Creek Casino Resort, Brooks, California November 2013 – Present

Cage Data Analyst

• Created and maintained Access databases to store various data.

• Created Business Requirement Documents and Entity Relationship (ER) diagrams for Access

databases.

• Performed data query, extraction, compilation, and reporting tasks.

• Designed and developed custom reports in Microsoft Access..

• Conducted data analysis using Microsoft Excel, Pivot Table and SQL to assist higher

management to make business decisions.

• Built and maintained Excel reports using macros, formulas, and pivot tables.

• Created spreadsheet reports, dashboards and graphs as part of the data visualization.

• Involved in variety of reporting tools such as SQL and MS Access for querying underlying

database tables and resolved data issues.

• Conducted economic and financial analysis to identify business trends and development

opportunities.

• Involved in trouble shooting computer systems, Hardware and software issues with various

systems.

Cache Creek Casino Report, Brooks, California June 2006 – November 2013

Cage Lead Cashier

• Provided superior customer service with great attitude, respect and integrity.

• Handled large currency transactions, maintained daily reports, and provided safeguard to large

monetary assets.

• Created daily reports, and transactions logs using Microsoft Excel.

• Extensive use of Microsoft Office such as Word, Excel, InfoPath to create business documents.

Education

University of Phoenix, Sacramento, California November 2012 – December 2014

Bachelor of Science in Information Technology/Software Engineering

3.78

Additional Information

• Skills: Data Analysis, Databases, SQL, Microsoft Excel, Pivot Table, Microsoft Access, SQL

Server, MySQL, Oracle, Microsoft Office, Microsoft Outlook, Microsoft Visio, Java, Microsoft .net,

Visual Basic, C#, C++, Notepad++, Html, SDLC, Business Requirement Documents (BRD),

Project Management, Microsoft Project, ProjectLibre, Adobe Photoshop, Microsoft Windows,

Linux, Unix, Multi-tasking, Organizational skill, excellent communication skill.

• Awards: Employee of the Year 2010, Cache Creek Casino Resort, Employee of the Month,

June 2010, Cache Creek Casino Resort.

• Languages: English, Nepali, Hindi, and Urdu



Contact this candidate