Manager Management

CINDY CROMER

**** ** ******** ******* ( Stuart, FL 34996

E-mail: **********@*******.*** Home: 772-***-**** ( Cell: (772) 214-

2815

CEO / PRESIDENT / COO / VICE PRESIDENT OF BUSINESS DEVELOPMENT

Instrumental in generating $33 million in revenue and $10 million in

savings during career.

SENIOR OPERATIONS and BUSINESS DEVELOPMENT EXECUTIVE providing an

outstanding scientific and management career underscored by 20+ years of

experience in environmental and scientific/technical industries. Proven

success as the President of a company, and expertise in business

operations, Profit & Loss management, a financial and corporate turnaround,

new business development, and C-level relationships. Traveled to The

Bahamas, Turks and Caicos Islands, and Puerto Rico to conduct business.

Strong background in multi-site and multi-divisional leadership, business

reorganization, client services, client retention strategies, contract

negotiations and management, strategic business planning, employee hiring

and management, employee development, and human resources issues. Extensive

knowledge of DEP, DOH, EPA, and OSHA regulations. Offer an extensive

background in storm water, wastewater, aquifer storage recovery wells, and

drinking water plant management, improvements, and expansions. Proven

experience in:

Operations: Financial management... Budget management... Department

management... Organizational turnarounds... Business reengineering...

Revenue and cost saving strategies... Strategic business planning...

Project management... RFP and RFQ responses... Policies and procedures

development... Process improvement strategies... Efficiency

improvements... Community and media relationships... Public relations...

Community relationships... Board of Director relationships... Committee

leadership... Corporate sell... Vendor negotiations... Workforce

safety... Employee hiring and management... Environment compliance

New Business Development: Strategic partnerships and alliances...

Market research... Product pricing strategies... PR firm collaboration...

Direct marketing and event marketing... Traditional marketing... Internet

marketing... Strategic marketing and positioning... Go-to-market

strategies... Client loyalty programs... Sales force collaboration...

Client retention and reactivation programs... Market trends and

competitive analysis... Sales leads generation... Client contract

negotiations... Client account turnaround strategies

EXECUTIVE CAREER HISTORY

Devine Destinies Publishing- Traditionally Published author of

mystery/suspense fiction novels, debut novel, Desperate Measures, won Smart

Writ Book Award 2010 to present

HARBOR BRANCH OCEANOGRAPHIC INSTITUTION - Ft. Pierce, FL 1997 to 2008

A private, non-profit oceanographic institution employing over 200

Scientists, Engineers, Mariners, and Support Staff.

PRESIDENT, BOARD OF DIRECTOR MEMBER, (2001 to 2008)

Staff: 5 Direct Reports - VP, Senior Project Manager, Group Leaders, and

Senior Chemist; 30 Indirect Reports

Inherited numerous problems, and created turnaround strategies to save

the organization from closure. Took swift actions to slash expenses and

increase revenue as expenses doubled annual revenue, downsize employees,

safeguard lab certifications that were in jeopardy, and provide vision

and leadership for this scientific and technical organization.

Promoted by the Board of Directors to lead all aspects of an

environmental laboratory and 7 divisions, and position organization as

one of the best in Florida. Key functions entailed operations, general

business management, Profit & Loss management, financial and accounting

leadership, financial and regulatory compliance, multi-lab and multi-

department management, revenue generation, and cost saving strategies.

Accountable for project and contract negotiations and management, new

business development, client relationships and retention, sales and

marketing oversight, technical leadership, and staff

hiring/management/training. Managed cross-disciplined professionals

including employees with a Ph.D., and supervised Volunteers. Key

Accomplishments:

. Turned around operations and financial position of 4 laboratories, and

took actions to arrest a $3 million annual loss, and began generating

profit.

. Developed a drinking water and wastewater Sales and Business

Development Department from the ground floor. Efforts produced $3

Million in annual sales.

. Renegotiated terms of a contract with Florida Water Services

Laboratory for $1 million, extended payback terms, and extended the

contract to 10 years instead of 5 years. Also, negotiated for

reimbursements of courier and transportation costs associated with

laboratory samples (worth nearly $350,000 per year).

. Restructured a business development compensation plan that encouraged

staff to pursue new business opportunities and sustain current revenue

levels.

. Increased pricing levels across the organization that led to $500,000

in additional annual revenue.

. Analyzed business and aligned staff with the right jobs, improved

employee moral by creating a team-spirited and "can do" culture,

initiated a cross-training program, and streamlined operating

procedures.

. Launched a certified educational program for DW/WW Operators which

allowed them to earn CEUs. Program generated $20,000 per class.

. Involved in an emergency response situation when hurricanes hit

Florida during 2004. Managed city and county water sample activities

that enabled clients to offer safe drinking water to citizens as soon

as possible.

. Directed several projects in concert with Ph.D. Scientists who

submitted proposals regarding marine science, DNA testing, coral

studies for an Aquaculture Division, and Engineering Division

projects. Managed RFPs, proposals, and projects. These projects were

published in local newspapers and televised.

. Developed business by collaborating with several municipalities and

county agencies and their Purchasing Departments. Enabled them to

avoid bidding on projects through a collaborative effort which saved

their department time and money.

. Generated an additional $60,000 per year in courier services when a

client (private drinking water and waste water service) returned to

the company after working with a less-expensive competitor for 6

weeks. Renegotiated pricing structure which was approved by the

client.

. Collaborated with other divisions on complementary projects to

generate revenue; two specific projects delivered $100,000 in revenue.

. Identified a buyer, and negotiated the sale of organization to another

commercial laboratory outside of the university. Established

professional liability insurance, Workers Compensation, and outsourced

HR, payroll activities.

LABORATORY DIRECTOR (1999 to 2001)

ANALYTICAL MANAGER, Harbor Branch Environmental Laboratory (1997 to 1999)

. Promoted to lead all laboratory group activities, ensure regulatory

compliance, and manage staff.

. Established an internal safety program to ensure company avoided DEP

or OSHA fines.

. Executed strategies to decease TAT from 6 weeks to 2 weeks, and

created an Internal Safety Committee.

QUALITY ASSURANCE MANAGER (1997)

. Promoted to Analytical Manager in 30 days. Created a new strategy to

ensure staff followed compliance procedures regarding sample analysis.

GROUNDWATER TECHNOLOGY ENVIRONMENTAL LABORATORIES - Tampa, FL 1991 to 1997

ORGANIC LABORATORY MANAGER

Staff: 15 Direct Reports - Group Leaders, Chemists, and Technicians

. Accompanied a Sales Rep to client visits and provided technical

information to help win new business.

. Piloted an internal training program that was attended by many newly

hired employees and existing employees. Program was vital in meeting

certification requirements with DOH, DEP, and OSHA.

. Wrote new standard operating procedures for all lab systems and

procedures.

. Leveraged expertise to conduct sample tests when necessary; helped an

Organics Manager at a Wichita, Kansas Lab resolve Compquap problems.

Research Chemist / IMC Inorganic Chemist IFAS /UNIVERSITY OF FLORIDA -

Tampa, FL 1987 to 1991

EDUCATION

Bachelor of Science, Clinical Chemistry ( University of South Florida,

Tampa, FL

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