Manager Customer Service

Lena Allos, M.A.

**** **** ***** **., ** Cajon, CA 92019 T 619-***-**** Email: *********@*****.***

Objective: Seeking a part-time job while in nursing program.

Education

• Current - Associate of Arts in Nursing May 2017

o San Diego City College (San Diego, CA)

• Master of Arts in Healthcare Administration Mar 2014

o Ashford University (San Diego, CA)

• Bachelor of Science in Kinesiology - Emphasis in Pre-Physical Therapy May 2011

o San Diego State University (San Diego, CA)

Areas of Expertise and Skills

• Business management (7+ years experience); Microsoft Office and Adobe Software;

Analytical/Research; Innovation/Creativity; Flexibility/Adaptability; Interpersonal abilities;

Leadership; Multicultural sensitivity and awareness; Problem-solving; Positive attitude;

Computer Literacy/Information Technology.

Employment History

• Receptionist/ Administrative Assistant: Shea Family Care Oct 2014– Nov 2014

o Managed medical office responsibilities such as daily nursing census, patient

admissions, mail, accounts payable, QA reports, front desk phone calls, patient charts,

billing, scheduling and other related administrative work (Microsoft Office included).

o Worked directly under Nursing Home Administrator ensuring efficiency and following

state health regulations.

• Lead Admissions Counselor: Ashford University May 2012– Aug 2014

o Specialized in the College of Health, Human Services and Science providing guidance

and higher education information to prospective students regarding educational

programs and various careers.

o Recruited, enrolled and retained students for undergraduate programs while providing

leadership and motivation to other team members

o Managed reports for a team up to twenty people including attendance, grades, team

goals and team projections; Developed employees as a lead ensuring they followed all

company policies especially in compliance practices and professional communication.

• Membership Counselor: 24 Hour Fitness USA, Inc. Feb 2012 – May

2012

o Recruited and enrolled gym members while also selling personal training packages and

nutritional supplements; Recommended health/nutritional improvements.

• Regional Manager: Grand Wireless – Verizon Wireless Retailer July 2011 – Jan 2012

o Store operations and sales; inventory and supply management; reporting to owner;

projections of sales quotas; employee hiring and development; facility design; research

and innovation; product knowledge; exceptional customer service.

• Regional Manager: Wireless Source – Verizon Wireless Retailer Dec 2008 – Sept 2010

o Managed a primary store with a team of six employees while overseeing two other San

Diego locations. The total employee count was approximately twenty people.

o Given a budget based on last year's production and projection for the next quarter. The

budget was used towards payroll, facility design, inventory, and other business needs.

o Analyzed reports closely to ensure efficiency and accuracy then reported it to the owner.

Lena Allos, M.A.

1902 Wind River Rd., El Cajon, CA 92019 T 619-***-**** Email: *********@*****.***

References

Channa Kelly, NHA, MA, MFT

Shea Family Care Somerset

151 Claydelle Ave, El Cajon, CA 92020

Phone: 619-***-****

Email: ************@*****.***

Charisse Cabral – Admissions Manager

Ashford University

8620 Spectrum Center Blvd,

San Diego, CA 92123

Phone: 619-***-****

Email: ********.******@*******.***

Sinan Zakaria – General Manager

Wireless Source

7007 Friars Rd.

San Diego, CA 92108

Phone: 619-***-****

Email: *************@*****.***

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