Customer Service Representative

Greetings,

It is my goal to grow under a reputable company utilizing my acquired skills and

becoming an asset to my team. I am motivated to create a successful career allowing me

to provide a better life for my family. With all of this in mind, I enthusiastically welcome

the idea of being added to your team and your consideration is deeply appreciated.

Thank you,

Alejandro Bernal

Alejandro Bernal

1551 northwest 108th avenue, Apt 139. Plantation, Fl. 33322

754-***-**** *****.********@*******.***

QUALIFICATONS

Extensive experience in sale & customer service with the ability to provide optimum

guest satisfaction.

Well acquainted to the process of presenting solutions while managing multiple task;

as a result, qualified to train and supervise others.

A passion for solving challenges using a calm assertive approach.

WORK EXPERIENCE

Sawgrass Mills - mall Ambassador

Jan 2015 - present

Welcome visitors

Plan their stay, and provide a route accordingly to maximize time

Provide maps, discounts coupons, and general information

Assist guests with any request including: transportation, translating & local area

information

Provide optimum guest satisfaction

ABC fine wine & spirits - Manager

Sep2014, – feb 2015

Maintain floor and assist customers

Present products and up sale when possible

Close store and handle shift change including registers

Provide optimum guest service

H&R Master Finish - marketing and customer service supervisor

Jan 2012 – Aug 2014

Discuss sales numbers, goals & strategies with management

Assure all marketing strategies are executed within company budget, to maximize

profits

Follow up with clients and assure their satisfaction as well as promoting new deals

Assist manager at any given moment

Train new employees

Marriott International - Guest Service Representative (CNHT trainer)

feb 2010 – November. 2011

Checked visitors in and out and allocated key cards

Accommodated all visitor needs while continuously exceeding the Marriott standard

Resolved any inaccurate charges on the guest’s invoices

Answered inside/outside calls and directed them to the appropriate department.

Promotion to Certified New Hire Trainer (CNHT) became responsible for training

and assuring each new hire, will perform at the Marriott standard.

Education

High School Diploma Cypress Bay High School June 2006

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