Customer Service/Retail/Office Manager

Henry K. Zamarron

Voicemail 706-***-**** / Cell 706-***-**** Skype ID = kimoz.

***********@*******.***

**** ********** ***** *********, **. 30815

OBJECTIVE

A career in management or administration which would involve strategic planning,

coordinating, communication, and/or training.

EMPLOYMENT EXPERIENCE

Dec 13’ – June 14’ Independent Contractor / Sales Rep / Customer Service Rep

Aficionados of Augusta

Responsibilities included a wide array of duties as the retail store was next to a full

service hookah lounge that employees had to balance between. I assisted in daily store

operations, was an occasional key holder for opening/closing responsibilities and

general management of the store. I worked closely with store owners to effectively

address store and customer issues. General and overall knowledge of store items

included but were not limited to; cigarettes, cigars, vaporizers and accessories,

multiple other related tobacco items, wines, craft beers, growler station, choice

supplements and herbal remedies, hookahs and multiple accessories, local artistry,

novelty items, disc golf sporting goods, bicycles, skateboards, adult novelty toys, and

a glass art studio in store. Necessary for the hookah lounge in back of the store was

knowledge of all equipment for regular set-up, cleaning, and general maintenance.

Duties included a DJ/bartender/server type of customer service to provide a unique

and enjoyable, full service environment for the customer.

(Augusta, Georgia)

Feb 11’ – Aug 13 Customer Care Specialist, Property Doctors

Ensuring the proper and quality upkeep of bank owned homes prior to and during

their sales process. Complete trash removal, lawn maintenance, “winterizing” and

“dewinterizing” houses, maid services, photos, monthly refreshes, email

correspondence and other odd jobs requested by bank representatives pertaining to the

general maintenance and upkeep of bank owned properties

(Georgia)

Aug 10’ – Dec 10’ Store Manager, Lotto Express

Operating my mother’s convenience store and handled all aspects of day-to-day

operations which included Georgia Lottery, cash register maintenance, customer

service, inventory, vendor accounts, store bank accounts and the entire liquidation and

selling of the store and transferring of the business lease, as my mother sold the entire

business in early December, due to a violent attack in the store.

(Augusta, Georgia)

Apr 09’ – Apr 10’ English Teacher, ReadingTown

Teaching English as a second language to elementary school, middle school, and high

school students in South Korea

(Ochang, Cheongwon-gun, Chungbuk, South Korea)

Jan 08’ – March 09’ Store Manager, Batteries Plus

Assisting the owner in day-to-day operations including: opening and closing of the

store, providing extensive customer service, stocking, packaging, pricing, purchase

orders, returns to vendors, establishing and maintaining commercial accounts, loss

prevention, technical knowledge of problem solving, battery builds and maintenance

thereof, and general upkeep of facility safety and appearance in accordance with

franchise requirements and OSHA standards

(Aiken, South Carolina)

2006 – 2007 Bookstore Assistant Manager, Georgia Military College

Sales, partial upkeep of school databases, stocking, bank deposits and reconciliations,

opening and closing of office, postage meter and mail, customer service, training, and

upkeep within school software programs including Datatel, CAP Point Of Sale, and

Sellwise databases

(Martinez, Georgia)

Sept 05’-Dec 05’ Project Manager, Avondale Mills

Insuring the introduction and use of new and correct protocols for the entire company

regarding new color standards in the textile industry

(Graniteville, South Carolina)

Nov 04’-Sept 05’ Machine Operator, Avondale Mills

Maintaining smooth and reliable operation and partial maintenance of large industrial

textile machines manufacturing and dyeing cloth in mass amounts, all while

maintaining OSHA standards

(Graniteville, South Carolina)

May 03’-August 04’ Customer Service Agent, PSA Airlines

Covering all aspects of small airport office operations including ticketing

responsibilities, gate responsibilities, ramp responsibilities, baggage, security,

packages delivered quickly, commercial accounts, continuous upkeep within the

SABRE database, and all related customer service duties, all while observing the

Federal Aviation Administration’s and OSHA requirements and guidelines.

(Augusta Regional Airport, Augusta, Georgia)

2000 – 2003 Bookstore Assistant Manager, Georgia Military College

Sales, partial upkeep of school databases, stocking, bank deposits and reconciliations,

opening and closing of office, postage meter and mail, customer service, training, and

upkeep within school software programs including Datatel, CAP Point Of Sale, and

Sellwise databases

(Martinez & Fort Gordon, Georgia)

1999-2000 Workstudy in a Computer Lab, Bethel College

Assisting students with technical help in a “computer café” type of environment

(McKenzie, Tennessee)

1996-1999 Bookstore Attendant, Georgia Military College

Duties consisted of upkeep of data within multiple school databases and also the

stocking/maintenance of the office and inventory

(Martinez & Fort Gordon, Georgia)

EDUCATION

2007-2008 Brenau University, Augusta, GA.

Master’s in Business Administration

(Transcripts available upon request)

2003-2007 Brenau University, Augusta, GA.

Bachelor in Science; Business Administration

Overall GPA 3.2 (4.0 scale)

2000-2003 Georgia Military College, Augusta, GA.

Associate in Science; Business Administration

1999-2000 Bethel College, McKenzie, TN.

1996-1999 Aquinas Catholic High School, Augusta, GA.

ACTIVITIES AND HONORS

1 Year College Varsity American Football

4 Years High School Varsity American Football

Who’s Who Among American High School Students 96/97

Foreign Language Honor Society of the C.S.R.A.

Contact this candidate