Analyst

Heidi K. Wojcik, Page *

HEIDI K. WOJCIK *** Loomis Avenue Cuyahoga Falls, Ohio 44221

C 330-***-**** H 330-***-**** *******@***.***

S UMMARY

A customer focused and results driven operations professional with demonstrated expertise in

marketing/sales support, project and team management, forecasting, data analysis/reporting, and information

technology. Established capabilities in team building, systems development, contract negotiations, document

imaging, and business recovery plans. Excels at working on analytical projects and presenting information to

provide informed decision making. A goal oriented producer, who continually visualizes, expands, and

generates ideas to increase the presence of a company within the industry.

EXPERIENCE

STERLING JEWELERS INCORPORATED, Akron, Ohio

Strategic Business Manager, Analyst, 2011 2014

Managed and tracked $100,000,000 capital/$1,000,000 expense budgets and departmental databases. Performed ad hoc analysis

while preparing departmental capital/expense budgets and five year capital plan. Designed and created system to track all major

construction project expenses against budget, including forecast to completion.

Prepared specifications and managed new applications development and modifications to departmental databases.

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Prepared annual strategic audit, confirming major premises of real estate strategy.

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Created retail competitor profiles, including growth strategies and implications for real estate.

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Senior Database Marketing Analyst, 2005 2011

Forecasted and analyzed major customer events, including sales, CRM mail campaigns, promotional product performance, and

test results. Performed ad hoc analysis and analysis of various marketing programs. Prepared and enhanced planning document

utilized in cross functional marketing committee meetings. Identified and implemented improvements to forecasting process.

Managed annual production and distribution of store specific marketing information to store managers. Participated as

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mentor in corporate mentoring program.

Documented forecasting and promotional product distribution processes.

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OHIO PARTNERSHIP FOR EXCELLENCE, Kent, Ohio

Program Manager, 2005

Organized volunteers, educational training events, and annual conference. Presented organization to prospective clients.

Maintained Ohio Award for Excellence financials, applicant information, memberships, and event registrations.

Managed annual meeting for 250 plus members.

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Arranged for speaker, venue, hotel, and hospitality for yearly conference.

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ADDITIONAL EXPERIENCE

ROADWAY EXPRESS, INCORPORATED, Akron, Ohio

Manager, Marketing Information Technology

Provided information to marketing, sales, and senior management for decision support. Identified and implemented systems and

process improvements. Ensured employee development and performed employee appraisals. Served as representative on cross

Heidi K. Wojcik, Page 2

functional teams while leading effort to restructure marketing IT group, including review, consolidation, and elimination of all

recurring processes; reorganization of electronic libraries; and creation of standards and documentation.

Directed application development, ensuring clerical staff completed routine requests without further programming.

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Created comprehensive employee orientation checklist and training plan template allowing quick assimilation for new

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employees to job, departmental, company, and industry.

Devised procedures for authorizing customer access to restricted company network transit information.

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Developed, coordinated, and tested business recovery plan for marketing information department.

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Incorporated emergency contact information into corporate business recovery plan.

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Project Specialist

Managed real estate acquisition and lease activities as tenant and landlord for all 200 Midwest and Western division freight

terminal facilities in United States and Canada. Oversaw sale of excess properties and set listing prices while obtaining internal

approvals, negotiating offers, preparing sales agreements, and closing sales.

Crafted agreeable sales agreements and lease contracts to all parties concerned.

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Established working relationships with tenants, landlords, attorneys, real estate brokers, operations managers, and other

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transportation companies’ real estate staff.

Acted as business liaison for the Imaging and Service Defects systems and Weights & Inspection Program.

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Project Consultant, Specialist

Managed $5,400,000 project for development and implementation of enterprise wide document imaging system, including

contract negotiation with multiple vendors. Functioned as project manager for development and implementation of document

imaging system. Held responsibility for weight/inspection reporting, PRO number barcode labels, and bill of lading forms.

Designed and developed service defect analysis system utilizing SAS.

Technical Programmer, Analyst

Designed, coded, tested, and documented CICS, DB2, and IMS flows and programs while supervising programmers and

managing project’s business recovery plan. Developed communications system on IBM consisting of conversion and

enhancement from Tandem system.

Programmer, Analyst

Served as lead analyst on implementation of Integral Systems’ HRMS package, including modification and enhancement design,

coding/testing, supervision of modifications, and considerable interaction with user departments. Designed and programmed

various batch and online systems, including rating and billing, customer database, routing guide, tariff/pricing, and human

resource systems.

E D U C AT I O N

UNIVERSITY OF AKRON, Akron, Ohio, B.S., Industrial Management

C ER T I F I C AT I O N

Case Western Reserve University, Fundamentals for Mid level Manager

TECHNICAL SKILLS

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Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook), SAS, Business Objects, MicroStrategy, COBOL II, SQL,

DB2, CSP, JCL, VSAM, CICS, IMS DL/I, Model 204, Assembler

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