Operations/Finance Manager

Dane G. Inalsingh, CHA, CHESP

Melbourne, FL ***40

443-***-****

********@*******.***

Summary

Results driven hospitality executive with over 15 years of experience

managing all aspects of hotel, club and resort operations. Adept at

managing a variety of properties including vacation ownership resorts,

airport locations, boutique hotels, and conference centers. Vast knowledge

of the hospitality industry including Wyndham, Starwood, Hilton, Marriott

and Intercontinental Hotels.

Rooms Division General Management

Real Estate and Property Management Multi-

Unit & Task Forcing Management

HOA Governance & Compliance Food and Beverage

Budgeting/Forecasting Revenue Maximization

Marketing Plans

Club Management

Lean Six Sigma Process Management Associate

Satisfaction/Employee Engagement

Memberships

President of The Meadows Home Owners Association

Board Member for the New Town Owings Mills Master Home Owners Association

Committee Member for Capital Cove HOA

Owner for ADI Management Group LLC-Real Estate Investor

Member of the Maryland Hotel and Lodging Association

Member of the Florida Hotel and Lodging Association

Member of the Association for the Healthcare Environment

Member of the Maryland Restaurant Association

Member of the Club Managers Association of America

Experience

Assistant Resort General Manager

2014 - Present

Wyndham Vacation Ownership Resort - National Harbor, MD

. Monitors all expenses and budgetary guidelines and directs corrective

action procedures

. Manage and mentor resort department managers

. Improved Quality Assurance, Lost & Prevention and Internal Audits year

over year

. Maintain HOA Governance policies and ensure compliance

. Plans and coordinates ongoing training and professional development

programs for management and staff

. Lead in the efforts to ensure market growth, exceptional service and

commitment to excellence

. P&L and EBITDA Responsibility

. Develop and monitor strategies for ensuring the long-term financial

viability of the organization

. Promote a culture that reflects the organization's values, encourages

good performance and rewards productivity

. Oversee the organization's compliance with legal and government

regulatory requirements

. Create and maintain procedures for implementing the organization's

business plans approved by ownership

. Oversee renovations for the property to ensure business continuity and

minimize impact to employees and guests

. Lead Six Sigma initiatives at the resort

Operations/Finance Manager

2010 - 2014

The Sheraton Washington North Hotel - Beltsville, MD

. Monitors all expenses and budgetary guidelines and directs corrective

action procedures

. Increased outlet sales per occupied room 15% year over year

. Increased F&B profit margins 10% year over year

. Maintain appropriate Food & Beverage costs and Liquor inventory

. Menu creation and pricing; oversee all Food & Beverage Outlets and

Banquet Facilities

. Plans and coordinates ongoing training and professional development

programs for management and staff

. Lead in the efforts to ensure market growth, exceptional service and

commitment to excellence

. P&L and EBITDA Responsibility

. Develop and monitor strategies for ensuring the long-term financial

viability of the organization

. Promote a culture that reflects the organization's values, encourages

good performance and rewards productivity

. Oversee the organization's compliance with legal and government

regulatory requirements

. Create and maintain procedures for implementing the organization's

business plans approved by ownership

Assistant General Manager 2008 - 2010

Sheraton BWI Airport Hotel - Linthicum, MD

. Developed and managed all budgets

. Managed forecasting efforts for total operational revenue

. Increased RevPar 13% year over year

. Increased Room and Catering revenue by $150,000 year over year

. Maintained Food & Beverage costs in the teen percentile

. Increased house profit 15% year over year

. Maintained GSS(Guest Satisfaction) scores in top 20 for all Sheratons

in North America

. Member of the Executive Committee responsible for partnering with

appropriate personnel to ensure that all meetings run smoothly

. Represented rooms division and food and beverage departments in all

meetings

. Ensured superior guest satisfaction

. Defined annual goal and objectives for rooms division and food and

beverage departments

. Managed operations and established a working environment to enhance

achievement of defined goals and objectives

. Performed periodic walk-through inspections of the property to ensure

adherence to brand standards

. Manages adherence to budgetary guidelines established for rooms

division and food and beverage departments

. Performed human resources functions including interviewing, hiring

determinations, training, performance appraisals, coaching and

disciplinary actions

. Assessed the needs of guests and implemented necessary changes to

ensure that the hotel remained competitive

. Increased room revenue and controlled expenses of all departments to

increase profit margin

. Responded to guest complaints in a timely manner

Hotel Manager 2007 -

2008

The Pier V Hotel and The Brookshire Suites Hotel - Baltimore, MD

. Effectively develop and maintain budgets and forecasts to ensure

monthly house profit for the club

. Ensure Food and Liquor costs compliance

. Presentation and attention to detail for catering events; proper set

ups and inventory supplies

. Strong successful financial, collections, and account/client retention

for members

. Push top line revenue through proper yielding techniques and channels

and ensuring operational costs and payroll expenses are monitored and

controlled

. Recruit and develop high performing personnel through proper training,

empowerment and creating a sense of ownership culture

. Ensure a memorable guest experience through proper service procedures,

package fulfillment, promoting key appeals and personalizing the

overall stay

. Oversee and execute the Destination Experience Plan to enhance the

guest satisfaction and ensure guest service scores maintain "green" at

85%

. Actively engaged in the sales process and revenue management. Manage

the daily operation of the rooms division departments to ensure

compliance and productivity and also the food and beverage departments

to ensure quality and cost controls

. Work closely with Managing Director and other members of senior

leadership to create an entrepreneurial, creative, empowered and

energetic work environment to ensure positive results for ownership,

guests and associates

Assistant General Manager

2005 - 2007 Holiday Inn BWI Airport and Conference Center

Hotel - Linthicum, MD

. Maximize ownership return on investment for a high volume 270 room

full service airport property

. Manage hotel to ensure efficient and profitable operation by

performing and establishing standards and goals to generate revenue

and control expenditures

. Responsible for recruitment, selection, orientation, and training of

property personnel

. Oversee the complete operations of all Food and Beverage outlets,

financial measurement including budget preparation, food and labor

cost and inventory control

. Ensure profitable F&B including Banquets and Catering and maintain

high quality products and service levels

. Communicate clear and defined goals and objectives to 18 managers and

170 associates and hold them accountable through realistic

measurements

. Control departmental labor and other expenses within budgeted

guidelines

. Prepare financial reports for management and owners, which would

clearly explain operational effectiveness, trends and variances

. Direct activities that assure compliance with respective hotel brand

standards and operating practices

. Review Profit and Loss statements on a monthly basis to ensure that

property general ledgers are coded and following budgeted numbers to

maintain house profit

General Manager 2001 -

2005

Fairfield Inn & Suites by Marriott Hotel - Baltimore, MD

. Develop and guide the overall success of the entire hotel operation

ensuring continuous profitability on a monthly basis while maintaining

the highest levels of guest satisfaction

. Pursuing the sales effort and strategy at the property to maximize

revenue and revpar

. Oversee tracking of leads and results through the Sales Team and

follow up with DOS to ensure production and monthly volume quotas

. Maintain Hilton Hotel quality assurance standards and review quarterly

inspections for brand standard compliance

. Develop action plans for all department heads to maintain

accountability for their respective duties and responsibilities

. Monitor and direct customer satisfaction scores, cleanliness standards

and overall facility upkeep

. Develop the annual budget and business/marketing plan and enhance the

corporate and franchise policies, procedures and standards and manage

the staff to achieve the budgeted sales, flex flow percentage and

profit goals

. Direct the operations of the property ensuring the highest levels of

guest and associate satisfaction while maximizing profitability and

efficiency

. Develop the annual hotel operating budget and annual marketing plan

. Implement and monitor the finalized budget and plans

. Direct the overall property sales effort by supporting sales,

department activities, participating in sales and yield management

meetings, and soliciting new and existing accounts, as appropriate

. Analyze property operations on a daily, weekly and monthly basis

. Regularly meet with the department heads and direct reports to review

operations and development strategies for improvement

. Direct the planning and forecasting of all activities for each

department; participate in internal meetings regarding sales,

forecasting, quality control, safety, etc.

. Ensure that all required forecasting reports are submitted to the

appropriate home office department on a timely basis and maintain

ongoing communication with the Vice President of Operations

. Ensure guest satisfaction by soliciting feedback from existing

customers on an ongoing basis, personally responding to guest

correspondences and greeting all in-house guests as promptly as

possible

. Through hands-on leadership, enhance the corporate and franchise

policies, procedures and standards and manage staff to achieve the

budgeted sales and profit goals

Education

. Bachelor of Science - Business Management

University of Tampa - Tampa, Florida

. Lean Six Sigma Green Belt Certification - National Harbor, MD

. Diploma Certification - Hotel and Restaurant Management

The School of Hotel and Restaurant Management - Atlanta, Georgia

. Certified Healthcare Environmental Services Professional - The

Association for the Healthcare Environment & The American Hospital

Association - Baltimore, MD

. Certified Hotel Administrator - Marriott General Manager Certification

University U.Connect - Washington DC

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