Management Medical

ROBIN MATHER NAGEL, MS, CDMS

*** ******* ******

Oakland, CA 94610

Mobile: 510-***-****

*******@*******.***

PROFILE

Employee Relations Specialist/HR Strategist

Areas of Expertise

Alt. Dispute Resolution Employment Law Basics HR Program Administration

Mediation / Arbitration SME: CA Worker’s Comp Direct Case Management

I-B Problem Solving ADAAA/FEHA Facilitation SAW/RTW Program & Policy

HR Compliance Development & Practice

Career Highlights

Results oriented, forward thinking professional with a strong background in Employee

Relations. Track record of success in designing, planning, implementing programs large and small to

improve consistency and efficiency. 25-plus years of counseling, consulting and coaching

experience in hospital systems, public agencies, private business, workers Comp. and disability

insurance settings.

Specialized in organizational dispute resolution, conflict interventions, coaching

organizations and work units, preparing curricula and providing training, various venues:

classroom, webinars, seminars, one-on-one instruction and coaching. Have extensively devised

and delivered training and team building.

Exemplary record of leading and managing complex projects, building consensus among

partners, and using research tools/methods to identify problems and implement solutions.

Consistently develops and meets goals, objectives; routinely reassesses, prioritizes and

refocuses. Proficient in Microsoft Office Suite programs and work absence data management.

Exceptional facility for interfacing with all levels of management, staff, in-house “customers.”

Have organized comprehensive and outcomes-oriented programs for Case Management

and Stay-at-Work/Return-to-Work. Facilitation of Interactive Process for Reasonable

Accommodation under ADAAA/FEHA. Expert in delayed recovery program analysis, focusing on

achieving optimal functional outcomes.

LinkedIn: http://www.linkedin.com/pub/robin-m-nagel-ms-

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Maintains comprehensive knowledge of CA Worker's Compensation (SB 863), CA-plus 10

other jurisdictions, & Federal Civil and labor statutes i.e. disability, employment law and

rehabilitation; medical confidentiality.

EMPLOYMENT HISTORY

Full Circle Interdisciplinary (FCI) Consulting, Oakland, CA, 02/2014 – present

Managing Principal / Consultant

2015 - Expert Witness testimony, civil employment discrimination matters.

2015 - “Just in Time” interventions in work disability prevention, case management, strategic

planning, absence management consulting and workplace conflict mediation.

2014-15 - appointed by US ODEP to "SAW/RTW Work Group,” facilitated by Mathematica Policy

Research. Project goal: advising US DOL on optimal SAW-RTW practices throughout US.

American Jewish Committee (AJC-Global, San Francisco), 10/2014 – 01/2015

Interim Office Administrator (temporary assignment)

Management of all administrative functions, providing program support to fundraising events,

organizational meetings, event planning; processing private and philanthropic donations, expenses.

City and County of San Francisco Human Resources Dept., 10/2013-01/2014

Senior Health Educator/Medical Provider Network Administrator

Inaugural effort to bring CCSF’s Workers Compensation MPN under internal administration.

Established SB 893 compliance framework; accomplished outreach to 1,000-plus members of MPN in

transition to self-administration. Transitioned to email communications with healthcare providers, staff.

CA State Dept. of Industrial Relations, Office of the Director, Oakland, CA, 07/2012-10/2013

Disability Management Specialist

Introduced Work Disability Prevention and Management to CA DIR as employer-employee-

healthcare provider-insurer liaison. Facilitated the Interactive Process for Reasonable

Accommodation among the entire DIR workforce. Integrated with Workers Compensation claims

management. Minimized ill-effects of functional impairments stemming from personal health OR work-

related illness/injury claims, to avoid preventable work disruption/ absence, then manage what could not

be prevented. In “RTW Services” pursued optimal medical & functional recovery of affected employees

through collaborations, sustaining productivity of DIR's public service workplaces in CA.

Full Circle Interdisciplinary Consulting (Sole Proprietor), Oakland, CA, 02/2012 – 07/2012

Full-service, all-Stakeholder workplace disability prevention, intervention and planning service

established in 1990. Services include programmatic and medical treatment needs assessment,

Transitional Work Program design & implementation, Reasonable Accommodation resource

development, Early Intervention Services, Workplace Mediation, IDM product QA.

Kaiser Permanente National Program Offices, Oakland, CA 01/2006 – 02/2012

Senior Consultant / Project Manager, National Integrated Disability Management

Led system wide development of Integrated Disability Management (IDM) services, temporary

transitional work programs and reasonable accommodation under Federal and state laws in eight

regions of Kaiser Permanente under its Labor-Management Partnership. Partnered with National

Diversity initiatives, engaged with physician leaders throughout KP Medical Groups.

Established monthly educational and case conferencing forums within the Kaiser Permanente

IDM environment, bringing case managers, physicians, labor and HR-management representatives to

the shared virtual learning and problem-solving platform.

LinkedIn: http://www.linkedin.com/pub/robin-m-nagel-ms-

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Co-authored educational, interdisciplinary Intranet Website in 2011: “Work (dis)Ability Prevention

and Management” geared toward primary care, family, adult internal medicine, occupational medicine

specialists and ancillary healthcare providers.

IPM Medical Group, Inc., Concord CA, 06/2002 – 01/2006

Disability Management Specialist

Full-time, clinical and organizational consultant to specialized multidisciplinary medical group

practice treating delayed medical & functional recovery from complex Musculo-Skeletal Disorders.

Provided clinical consultation services to Workers Comp. and patients with non-work-related injuries.

Coached physicians in work disability prevention and management.

ID/AM Consulting & Mediation (AKA Full Circle), Oakland, CA, 1990-96; intermittently 2000-06)

Sole Proprietor /Consultant

Provided disability management consulting services to organizations such as: East Bay Regional

Park District, 2000-06 and CHW Risk Services Dept., Occ. Health & Safety/WC, 2000-02. Consulted in

workplace disability intervention and planning, Transitional Work and Reasonable Accommodation

Program, needs assessment, development & implementation, Early Intervention Services, Workplace

Mediation, IDM product QA. Managed large caseload.

Delivered organizational consulting services, SFMTA (Muni): reviewed, analyzed and advised

upgrades to its temporary transitional RTW program within heavily unionized public agency.

Engaged insurance carriers, third party representatives, self-insured employers and labor unions

representing private and public sector employers and employees in mediations. Managed cases for

dispute resolution proceedings and Expert Witness testimony.

Catholic Healthcare West [Dignity Health] Risk Services, Oakland, CA, 1998 – 2000

Manager, Occ. Health and Safety Case Management

Developed system-wide medical case management utilization guidelines where none existed.

Piloted early intervention program model, proving merits (in medical, functional and fiscal outcomes) of

early assessment. Coordinated clinical work injury case and claims management for CHW (30-plus

acute care, medical clinics and ancillary facilities).

Chaired standards task force, assisted implementation of system-wide Return to Work

Programs. Established standardized database and system-wide access by online library & catalogue of

“Representative Job Analysis” & Essential Functions materials & procedures. Analyzed utilization &

outcomes data, effectiveness of MCM providers. Contributed to physician education models.

California Indemnity Insurance Company, Pleasanton, CA, Sep 1996 - Jan 1998

Rehabilitation & Early Intervention Coordinator

Mirfak Associates, Walnut Creek (formerly, Oakland), CA 1984-90

Senior Supervisor (Prof’l. Staff), Vocational Rehab. Counselor and Medical Case Manager

EDUCATION

San Francisco State University, CA M.S., Counseling (3.97 GPA)

University of California at Santa Barbara B.A., Honors, Dramatic Art: Directing

The Mediation Center, Eugene, OR 32hrs Civil, Commercial & Organizational Mediation

Lemmon Mediation Institute, Oakland, CA Mastering the Mediation Method, 40 hours

CA State Bar Certification, Fee Arbitration Program Fee Arbitration- lay arbitrators, 32 hrs.

CERTIFICATIONS

Certified Disability Management Specialist (CDMS, 2008-present) # 07231

Certified Civil, Organizational and Commercial Mediator since 1995

Certified Lay Arbitrator, CA State Bar Assoc. training, Fee Arbitration Program (1995)

Certified Rehabilitation Counselor (CRC, 1990-2000) # 24177

LinkedIn: http://www.linkedin.com/pub/robin-m-nagel-ms-

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MEMBERSHIPS

Member (Professional), Society of Human Resource Management (SHRM)

Affiliate member, ACOEM (American College of Occupational and Environmental Medicine) and WOEMA

(Western Occupational and Environmental Medicine Association), 2014

Founding member, Praxis Partners (Multi-Dimensional Care Consortium), 2013

Co-founder & Chairperson 2007 to 2013, CA Consortium to Promote SAW-RTW

Board Member-At-Large, Disability Management Employer Coalition (DMEC), Northern CA Chapter

Co-founding member DMEC Northern CA Chapter, 1995; Chair, DMEC Northern CA Chapter Program Planning

Committee, 1995-2002

LinkedIn: http://www.linkedin.com/pub/robin-m-nagel-ms-

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