Customer Service Maintenance

Bobby Iglesias

**** ********* *** *****: ***********@*****.***

Addison, TX Phone: 214-***-****

Objective: To obtain a position in Logistics, Operations, Communication Maintenance or

Customer Service, where I will be able to utilize my skills and background. Work effectively

with all levels of employees. Well versed in oral and written communication demonstrates

leadership and influencing skills; proficient in the use of AWRDS, RF TAGS, MS Word, MS

Excel, MS PowerPoint, and MS Outlook.

Summary of Qualifications: An extensive experience in directing complex projects from

concept to operational status. Organizing, and maintaining strong ethnical leadership skills.

Incomparable experience in network, administrative and complex field operations.

Job History

CGI Federal February 2013-February 2015

Camp Pratt, Afghanistan

Logistics Analyst II (Camp Pratt Lead)

Overlooking the complete process in data entry for visibility purposes, and receiving disposition for

Movement Request Orders (MRO). Duties involve maintaining and minimizing the data errors to keep the

data with the program at 100% accuracy. Daily reports created for data information. AWRDS is

operating program for visibility, exporting from TRAM/LIW, and for TC-AIMS. Bringing vehicle turn INS

from Property hand books (retail) into wholesale for retrograde shipping. Assigned certain duties to the

employees, explained how those duties are to be done (i.e. what level of performance will meet the supervisor’s

expectations) and communicated how the successful performance of those duties will be measured. Ensured that the

employee is working under a current job description and in a classification appropriate to the duties.

• Carry out duties in conformity with guidelines stated in DS/GS internal SOP and all applicable

Department of Army pamphlets, Army technical manuals, and regulations.

• Expertly manage and enter requests and MROs information received into the AWRDS system

within 24 hours.

• Assist with the implementation of DS/GS maintenance policies and procedures in collaboration

with warehouse supervisor.

• Guarantee accuracy and timeliness of electronic status updates and man-hour accounting; log all

items that are not received for work order or requisitions into the DA 3161 to a 1348-1A and

ascertain that property information received matches MRO.

• Deal with and complete the posting of equipment and materials within a 24-hour period from time

of receipt. Exemplify familiarity with Army War Reserve Deployment System (AWRDS) Stamis

System and get acquainted with AR 710-2, an Army accountability system. Consistently provide

excellent performance in executing and accomplishing other duties as directed.

Bobby Iglesias

3900 Vitruvian Way Email: ***********@*****.***

Addison, TX Phone: 214-***-****

Camp Arifjan, Kuwait August 2010-December 2012

Logistic Analyst II (Night Shift Supervisor)

Performed data entry using a PC and the Army War Reserve Deployment System (AWRDS);

Adjust build, link and TCMD equipment in AWRDS; Prepared military shipping labels based

on load documents and MROs; Used AWRDS query module to obtain information,

troubleshoot and resolve problems; Accomplished receipt processing (Inventory adjustments,

equipment receipts, etc); Set up, use and download PDA; Labeled, scanned and logged

equipment in both exercise and contingency conditions as directed/approved; Processed

Radio Frequency (RF) Tags for outbound vehicles and equipment; Linked secondary loads to

prime end item and enter into the AWRDS database linking module or PDA; Provided

AWRDS support (data updates, research, label maintenance, scanning, and generate reports);

Provided joint assistance to Prime contractor in the handling of both rolling and non-rolling

stock by verifying documents and maintaining traceability and visibility of equipment in

warehouses 2-3, the wash rack, 50dry, sterile lot, arms room, AGHOLD, etc; Provided

scanning support during inventory and location survey cycles; Tracked and monitored

outbound convoys and Exports; Accepted and performed other duties as assigned based on

workload and requirements; Point of contact for nightshift CRSP operations; overseer and

team lead in the absence of the supervisor.

Lynsack, Camp Arifjan, Kuwait Dec. 2009-June2010

Supply Tech/Communication Maintenance Team

Prepared high-priority equipment for Retrograde (the removal of military equipment from an

operating area), making sure that all communications equipment and subassemblies were

removed. Disassembled and removed military installation kits, radio receivers, transmitters,

communication security (COMSEC) equipment, controlled cryptographic (CCI) items and other

associated equipment from various types of military vehicles. Maintained accountability of

equipment processed for communication devices removal. Account for all communication

equipment and components that have been removed from equipment and processed for

Retrograde. Processed over 5,000 MRAPS (Mine Resistant Armor Protected) vehicles,

disassembled and removed all communication equipment and components to be retained and

issued for OEF (Operation Enduring Freedom). Ensured that all tasks are completed in

compliance with ITAR (International Traffic in Arms Regulations). Installed IED Defeat

Systems in a variety of combat vehicles, capability to distinguish between hardware and software

Bobby Iglesias

3900 Vitruvian Way Email: ***********@*****.***

Addison, TX Phone: 214-***-****

problems in multi-vendor systems. Performed installations, tests, preventive maintenance,

troubleshooting, and repair for communications equipment, electronics equipment, large

computers, minicomputers, or microprocessors, including buses for those in a networked

environment.

Receiving, Shipping, Issuing and Storage

Responsible for inbound and outbound freight. Performed unloading and loading of supplies

and equipment from incoming and outgoing shipments. Insured that shipments were properly

packaged, identified with correct shipping information. Prepared and maintained records of

all materials and supplies shipped. Stocked supplies according to assigned warehouse

location. Received, stored and distributed materials, equipment and products using

warehouse equipment; forklifts, and pallet jacks etc. Responsible for the daily inventories of

all rolling and non-rolling equipment in the reception phase of the retrograde process.

Responsible for making sure that all the documentation for the sensitive items is processed

and maintained for records. Requested TMR’s (transportation movement requests) thru

Retrograde Operations for equipment that has completed the full retrograde process. Verified

and generated 1348’s in order to ensure that the military units were properly cleared and

relieved of all equipment that was received by Retrograde Lot 58. Maintained and conducted

dispatching for all assigned Government Furnished Equipment. Ensured that all static

equipment form OIF was placed in the proper location upon completion of convoys being

downloaded. Provided on-site field support to customers including removing and

accountability of CREW systems and equipment. Verifies and approves operational quality

of system equipment. Assist Retrograde Property Accountability Team (RPAT/TPE)

personnel on providing accountability of rolling stock within an area spanning approximately

16440 feet or 5480 yards of land valued excess of $4 billion. Directly assist in streamlining

processing procedures for accountability of retrograde equipment. Data management for

Retrograde, Mine Resistant Ambush Protected (MRAP) and Automatic Reset (ARI)

equipment ensuring processing; Account for all sensitive items. Participate in receiving turn-

in of Class VII and IX items; perform unloading and loading of equipment from incoming

shipments; with some use of SAMS-E

EDC Moving Systems, San Antonio, TX

November 2007-December 2009

Conducted and maintained periodic inventories with 100% accountability. Maintained stock

records and other documents such as inventory control documents. Counted, sorted, and

weighed incoming articles to verify receipt of items on requisition or invoices. Knowledge of

Microsoft Office System (Microsoft word, Power point, Excel). Over four years of experience in

Bobby Iglesias

3900 Vitruvian Way Email: ***********@*****.***

Addison, TX Phone: 214-***-****

customer service. Maintained work area in a clean and orderly condition, ensuring safe operating

conditions at all times. Strong interpersonal and problem solving skills with the ability to multi-

task and perform a wide variety of functions.

Education

Currently working towards BA Mississippi State University

Associates Degree Cisco Junior College 2006

HS Diploma Killeen High School 2004

Security Clearances

Active Secret Security Clearance

Lean Six Sigma Green Belt

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