customer service/office asst.
Resume:
Rebecca J.Maduena
**** ********** **. #** ********** park AZ. 85430
*******.*******@*****.***
Objective
To obtain a position where I will be working with the public and helping others in need and to accomplish
their goals.
Skills
Talking to convey information convey information effectively. Giving full attention to what other people
are saying, others to convey information effectively. Giving full attention to what others people are
saying, taking time to understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times. Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems. Actively looking for ways to help people.
The ability to tell when something is wrong or is likely to go wrong. The ability to read and understand
information and ideas presented in writing. Providing information to supervisors, co-workers, and
subordinates by telephone, in written forms, emails, or in person. Observing, receiving, and
otherwise obtaining information from all relevant sources. Encouraging and building mutual trust,
respect, and cooperation among team members. Also a bilingual speaker.
Experience
Office Assistance/Scale Operator - Fondomonte Arizona, Salome, AZ. September 2014 – Present
Track pressed hay inventory to be exported for weigh master, update spreadsheets using Microsoft Excel.
Use truck scale to weigh loads for export. Compare product labels or tickets and bills of lading to verify
accuracy of shipment contents, quality specification, or weights. Compute product totals and changes for
shipments. Basically operate scale house computers to obtain weight information about outgoing
shipments. Track all incoming and outgoing hire for general manager. Assist Administrative Assistance
with human resources such as new hire paperwork and timecards ensuring all documentation is correct.
Also assist with Spanish speaking clients with new hire paperwork. I also work with scanner, printer,
emailing daily documents to head office.
Store Manager - Instant Cash, Blythe, CA. December 2005 - October 2013
Assist customers with personal pay day loans. Resolve customer’s complaints regarding sales and service.
Confer with potential customers regarding cash advance needs and advise customers on different types of
qualifying loans purchase. Operate office machines, such as photocopiers and scanners also personal
computer. Maintain and update filing inventory, mailing, mailing, and database systems, either manually
or using a computer. I was responsible for opening and closing office at end of business hours.
Maintaining a clean and neat work space. Answering phones, faxing paperwork, and making copies.
Store Clerk - WIC Store, August 2003 - June 2004
Answer customers' questions about merchandise and advice customers on product selection. Itemize and
total merchandise selection at checkout. Take inventory, examine products to be reordered or replenished.
Pack customers purchases in bags or cartons. Stock shelves, racks, cases, bins, and tables with new or
transferred merchandise. Receive, open, unpack and issue sales floor merchandise. Clean display cases,
shelves and aisles. Transport packages to customers vehicles. Requisition merchandise from supplier
based on available space, Performing for people or dealing directly with the public. Providing information
to supervisors, co-workers and subordinates by telephone.
Cashier - ACE Hardware, April 2000 - November 2002
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds,
credits, or change due to customers. Assist customers by providing information on merchandise. Process
merchandise returns and exchanges. Maintain clean and orderly checkout areas. Complete other general
cleaning duties, such as mopping floors and emptying trash cans. Stock shelves and mark prices on
shelves and items.
Reference available upon request.
Contact this candidate