Customer Service Sales

Amanda Herrington

*** ******** ******, *******, ** 30901

H: 803-***-****

******************@*****.***

Professional Summary

Service-oriented Management with 15 year background in Administrate, Customer Service . Core

Competencies include SAP, Excel and as well as excellent communication and time management

skills. Handles tasks with accuracy and efficiency.

Skills

Clerical Negotiation

Customer and Personal Service Telecommunications

Administration and Management Operation Monitoring

Coordination Production and Processing

Time Management Operation and Control

Reading Comprehension

Medical Terminology

Accounting/Billing

Experience

General Clerk ll 01/2014 to Present

Transport Workers Union of America – Augusta, GA

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail

systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using

a computer.

Communicate with customers, employees, and other individuals to answer questions,

disseminate or explain information, take orders, and address complaints.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other

activities.

Process and prepare documents, such as business or government forms and expense reports.

Compute, record, proofread data and other information; such as records or reports.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating

machines, using computers or typewriters.

Monitor and direct the work of lower-level clerks.

Complete work schedules, manage calendars, and arrange appointments.

Make travel arrangements for office personnel.

Deliver messages and run errands.

Inventory, order materials, supplies, and services.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Train other staff members to perform work activities, such as using computer applications.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Customer Service Advocate 02/2012 to 12/2013

Teleperformance – Augusta, GA

Confer with customers by telephone or in person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints,

or comments, as well as actions taken.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms, prepare change of address records, or issue service discontinuance

orders, using computers.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving

or disapproving dealers' claims.

Administrate Assistant (Career Staffing-Temp Position) 02/2010 to 02/2012

Georgia Regent University – Augusta, GA

Oversee activities directly related to making products or providing services.

Manage and maintain executives' schedules.

Prepare invoices, reports, memos, letters, financial statements and other documents, using word

processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Process payroll information.

Attend meetings to record minutes.

Conduct research, compile data, and prepare papers for consideration and presentation by

executives, committees and boards of directors.

Greet visitors and determine whether they should be given access to specific individuals.

Read and analyze incoming memos, submissions, and reports to determine their significance

and plan their distribution.

File and retrieve corporate documents, records, and reports.

Perform general office duties, such as ordering supplies, maintaining records management

database systems, and performing basic bookkeeping work.

Set up and oversee administrative policies and procedures for offices or organizations.

Coordinate and direct office services, such as records, departmental finances, budget

preparation, personnel issues, and housekeeping, to aid executives.

Supervisor/Customer Service 08/1984 to 01/2010

AT&T – Augusta, GA

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing

workers when appropriate.

Keep records of purchases, sales, and requisitions.

Enforce safety, health, and security rules.

Plan and prepare work schedules and keep records of employees' work schedules and time

cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Education

Certificate: Business Administrate 05/1982

Manpower Technical School – Ft. Lauderdale, FL

Contact this candidate