Human Resources Supply Chain

Margaret Chiang

**** ********** ***, #****, *********, NC 28204, USA 208-***-**** *****@*******.***

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Summary

Human Resources Professional with 14 years experience working with dynamic global businesses across a range of industries.

Successful track record in employee relations, recruiting, leadership development, compensation and benefits. Strong consulting

skills, findings, metrics with Six Sigma certification and improve HR process excellence. OSHA certified. Multi-cultural and legal

background. Fluent 6 languages. US, UK, Chinese Citizens. Taleo, PeopleSoft, SAP, HRIS, OracleCloud, Kenexa, ICIMs, Ceridian.

Professional Experience

2012 to Current

Senior HR Business Partner

PepsiCo, JD NothAmerica – AR, NC and China

• Established a brand new HR department for a Chinese company operating in North America. Sustained 540 Frito-Lay

employees to achieve business goals and union-free objective

• Developed performance management and succession planning system in each functional area for pay-for-performance

objective

• Created employee handbook and recruiting process to improve process excellence

• Achieved $60,000 cost savings by reducing EEOC litigation expenses by 70%

• Enhanced Regional Internship Program, resulting in the highest acceptance rate on record

• Achieved 100% compliance in EEOC, OSHA, DOL, FLSA, COBRA, FMLA, ADA, HIPPA, and Workers' Compensation.

In particular, over-the-road truck driver & Immigration workers' visa

• Implemented Compliance Theatre. 60% reduced lost time. Resulted in high productivity, quality, schedule attainment, and

met on-time delivery goals across 32 supply chain sites

2007 to 2011

Regional HR Manager

Johnson and Johnson – New Brunswick, NJ

Managed MBA recruiting process and served as an HR generalist for 150 Asia Pacific new hires in Finance, Sales & Marketing,

IT, HR and Supply Chain areas.

• Managed 15 countries in Asia Pac by bringing top talents MBA hires across the Globe. Supervised campus recruiting to

fulfill 150 - 200 new hires each year

• Obtained appropriate work visas to comply with US Citizenship and Immigration Services laws for new hires

• Devised orientation on-line survey to increase 80% new hires satisfaction and retention by 40%

• Designed intensive training programs for new hires to improve medical product knowledge and technical skills

• Successfully with Accounting and Immigration Law firms for international hires on global Mobility management

• Successfully simplified a web-based on global mobility service. Cost saving $2,000/new hire

2003 to 2007

HR Generalist

General Electric – Rutland, VT

• Redefined intern benefits policy to attract talent from designated engineering schools

• Streamlined FMLA data to achieve a 40% cost reduction for 1200 hourly workers

• Met company's AAP/EEO goals and diversity initiatives

• Served as principle college liaison for summer internship, apprenticeship programs, and professional hirings

• Strengthened in/out-reach events to promote Diversity and Inclusion awareness in the local community

2001 to 2003

HR Rotational Leadership Program

Pfizer Inc – Hong Kong, China

• Designed & implemented Career Ladders following by 2 major Mergers and Acquisitions for Asia Pacific

Education

Expected 2017

J.D.: Law

University of North Dakota School of Law - Grand Forks, ND

1999 - 2001

MILR: Industrial & Labor Relations

Cornell University - Ithaca, NY

1995 - 1999

Bachelor of Arts : Finance

Toyo University - Tokyo, Japan

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