Customer Service Representative

Karlie Goodman

*** ***** ***** *****, ****** Park, Fl 32065

949-***-**** *******@*******.***

SUMMARY OF QUALIFICATIONS

Proven team player in fast paced, high pressured environment. Intrinsically motivated, highly organized professional

with strong leadership skills. Over two years of operational management experience in various industries. Marriott

Hotel & Resorts Associate of the Month & Spirit to Serve Award Recipient. Certified in CPR, First Aid and Safety

Training.

EDUCATION

B.A. Sociology with a minor in Political Science

University of California, Irvine, June 2004

PROFESSIONAL EXPERIENCE

Front Desk Supervisor January 2014 – August 2014

Costa Mesa Marriott; Costa Mesa, CA

• Manages the execution of all operations (front desk, housekeeping, security, restaurant, bar/lounge,

banquets, engineering, kitchen, transportation services and room service) through supervision of ~15

associates per shift.

• Creates and nurtures an environment emphasizing motivation, empowerment, teamwork, continuous

improvement and passion for providing excellent service.

• Trains and coaches associates in understanding guests ever-changing needs while exceeding expectations.

• Proficient in PMS, Marsha and Guestware programs.

• Safety Committee Member & Trainer – creates, educates, coaches and implements proper safety and

emergency policies & procedures to ensure guest and associate safety.

Guest Service Representative January 2013 – January 2014

Marriott Bayview; Newport Beach, CA

• Provided superior guest greeting and check-in process.

• Handled all guest complaints and concerns with promptness and professionalism.

• Created new guest package policy & implemented appropriate handling procedures.

Plant Operations Manager January 2010 – October 2012

Tammy Taylor Nails; Santa Ana, CA

• Managed daily plant operations and maintenance.

• Established plant policies and procedures while initiating manufacturing cost reduction.

• Maximized production, established department relations, coordinated purchasing, production and shipping.

• Allocated $100,000 in start-up capital and managed over a million dollars in raw / finished products.

Crew Member June 2009 – December 2009

Trader Joe’s; Rancho Santa Margarita, CA

• Provided customers with exceptional service and care.

• Responsible for correct inventory, rotation and placement of products.

• Educated and suggested proper food selection to customers.

Professional Golfer July 2005 – November 2008

Self Employed; Irvine, CA

• Contended in a highly competitive atmosphere.

• Executed consistently positive results at the highest level.

• Established and maintained demanding goals, schedule and regimen.

REFERENCES

Kandee Anderson General Manager Torrance Marriott 310-***-****

Michael Tepper Director of Hotel Operations Marriott 714-***-****

Chris Reed Pastor Saddleback Church 949-***-****

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