Customer Service Manager

BLATCHER

************@*****.***

Highly skilled Facilities/Maintenance Technician with expertise in general maintenance and repair of building equipment

including: plumbing, heating/cooling, and electrical systems. Professional Maintenance Technician with construction

experience. Specialties include plumbing, painting, drywall, HVAC, and carpentry. Reliable worker with strong mechanical

Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand

KEENAN

4658 charlmark dr, New Orleans, La 70127 (H) 504-***-**** (C) 504-***-****

Professional Summary

aptitude and a willingness to learn.

Skills

Strong mechanical aptitude Driving commercial vehicles

Internet research General math skillsExtensive experience with [tools of trade] HVAC experienceJob shop experience Proficiency at reading blueprintsGood communication skills Good multitaskerHand/power tools Certified HVAC TechnicianComputer proficient Capable of heavy lifting

Project management skills

Strong mechanical skillsStrong team playerTechnical school training

Work History

Production Assistant

SAVARD Labor and Marine

Accurately read, understood, and carried out written instructions.Followed company procedures to maintain work environment in a neat and orderly condition.

Promoted shop safety by working in a safe manner.Used hoists and cranes to lift work pieces to machine.

tools.

Performed routine preventive maintenance to ensure that building systems operated efficiently.

Fabricator

Pellerin Milnor – Kenner, LA

Performed basic machine set up.Used schematic diagrams to plan work.Used hoists and cranes to lift work pieces to machine.Unpacked and assembled all new merchandise using variety of power tools.Received and correctly processed both written and verbal instructions, prints and work orders.Disassembled, reassembled and corrected changeover.Wired machines and packages.

In Home Service Technician

Sears Holdings – Metairie, LA

Installed machinery, equipment and new and replacement parts.Transferred tools, parts, equipment and supplies to and from work stations.Referred to blueprints, repair manuals and parts catalogs to diagnose and repair equipment.Maintained and repaired tools, equipment and machines.Recorded type and cost of maintenance and repair work.

Maintenance Technician

Farbourg Lafitte – New Orleans, LA

09/2014 to Current

01/2014 to 09/2014

01/2013 to 12/2013

06/2012 to 12/2012

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Diagnosed and repaired hardware, software and system issues.Isolated faults in units and components.Drilled holes for wiring in wall studs, joists, ceilings and floors.Repaired air compressors, chillers, heating units and exhaust fans.Served as first responder for all facility and equipment issues.

Assistant Manager

Family Dollar – New Orleans, LA

Interviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Hired, trained and evaluated personnel in sales and marketing.Planned budgets and authorized payments and merchandise returns.Increased profits through effective sales training and troubleshooting profit loss areas.Reported to the district manager regarding all store and staff issues.

Company Driver

Arnold Transportation – Camp Hill, PA

Delivered to residential and commercial locations.Inspected cargo for count accuracy.

Successfully avoided time delivery delays by carefully planning best routes.Received pick-ups and delivered them to warehouse.Drove multi-stop routes and made deliveries of Hazmat freight.

Read bills of lading to determine assignment details

Grocery Manager

Kroger – Houston, TX

Implemented a new ordering process and identified poor work habits to improve process effectiveness.Conducted store inventories once per quarter.Completed profit and loss performance reports.Reordered inventory when it dropped below predetermined levels.

Assistant Manager

Winn Dixie – New Orleans, LA

Interviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Scheduled and led weekly store meetings for all employees.

Increased profits through effective sales training and troubleshooting profit loss areas.

Customer Service Manager

Sam's Club – New Orleans, LA

Investigated and resolved customer inquiries and complaints in an empathetic manner.Cross-trained and backed up other customer service managers.Adhered to all confidentiality requirements at all times.Met all customer call guidelines including service levels, handle time and productivity.Solved unresolved customer issues.

Education

Associate of Arts: Business Management

03/2010 to 06/2012

04/2008 to 02/2010

11/2005 to 02/2008

06/1993 to 08/2005

03/1999 to 07/2003

Current

Western International University - Phoenix, AZ

HVAC: HVAC 2010

A.T.I. CAREER TECHNOLOGY - Albuquerque, NM

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