Customer Service High School

Toni R. Brown

***** ****** ***** **.

Phone: 713-***-**** Email: ************@*****.***

OBJECTIVE

Thank you for taking the time to review my resume. My objective is to become gainfully employed and

become an asset to a company. I am very computer literate, professional, and feel that I would succeed in

any Clerical/Administrative positions you may have available

EXPERIENCE

First Class Tax Relief

Customer Service Liaison (Houston, TX) Aug. 2013 Present

Answer incoming calls and direct to correct personnel, Contact clientele for case updates and notify them of steps

and procedures, provided clientele with case information, addressed and resolved customer complaints, prepared

important documents and forwarded them via email, mail or fax, Uploaded important documents to case, foresee

cases to ensure case progression, kept inventory of office supplies distributed and to be ordered

Lasting Impressions Dental Group

Patient Coordinator (Houston, TX) Aug. 2012 Aug. 2013

Greet persons entering establishment, determine nature and purpose of visit, direct and escort them to

designated area, Operate telephone switchboard to answer, screen and forward calls, provide information for

dental care, Create messages for personnel, Schedule patient appointments, maintain and update appointment

calendars, Verify various insurance plans and eligibility, resolve customer complaints, receive payments and

record receipts for services, perform administrative support task to keep record of pay records, invoices, balance

sheets and other documents

Taxmasters Inc.

Receptionist/Sales Assistant (Houston, TX) Dec. 2009 May 2012

Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area,

Operate telephone switchboard to answer, screen and forward calls, transmit information or documents to

customers, using computer, mail or facsimile machine, Verified personal information such as names, addresses,

social security numbers and debit/credit card numbers to ensure accuracy on file, Explained procedures and rules

to ensure client understanding of services, Collect sort, distribute and prepare mail messages and courier

deliveries, file and maintain records, receive payments and record, resolve customer complaints, conduct classes

to teach procedures to staff

Food Town Grocery

Cashier/Receiving Assistant (Houston, TX) May. 2009 Dec. 2009

Greet person entering establishment, Assist customers with item location, scan items purchased, Receive payment

for items purchased, Examine contents and compare with records such as invoices to verify accuracy of incoming

or outgoing shipment, Maintain inventory of stocks, compute amounts, such as space available and shipping,

storage, demurrage charges, using calculator or price list, contact carrier representative to make arrangements

and to issue instructions for shipping and delivery of materials

H.E.B. Grocery

Cashier (Houston, TX) Jan. 2007 Aug. 2007

Greet person entering establishment, Count money in case drawers at the beginning of shifts to ensure that

T r i n i t y V a l l e y C o m m u n i t y C o l l e g e :

amounts are correct and that there is adequate change, Establish or identify prices of goods, services or

admission, and tabulate bills using cash register or scanners, Receive payment by case, check, credit cards,

Athens, TX 2007 2008

vouchers, or automatic debits, Issue receipts, refunds, credits or change due to customers, Maintained clean and

orderly checkout areas

• Cardettes Drill Team member

• Scholarship Earned

E D U C AT I O N

• Senior Captain of the

Golden Brigade Drill Alief Hastings High School:

Team

Houston, TX 2003 2007

• High School Diploma

SKILLS

S O F T W A R E : Word, PowerPoint, Excel, Access, outlook, QuickBooks, Switchboards, Logics, Atlas, ACT,

Dentrix, Zimbra

Words per Minute: 45 Words per minute

Other: 5+ years Customer Service Experience

Contact this candidate