Customer care

*

RESHOKETSWE MILADINOVIC

Physical Address:

* ***** ***** *-**** address: *********@*****.***

Mackenzie Park Contact telephone: +27(0)782345167

Benoni, 1500 Home telephone: +27(0)114211967

South Africa

I am a mature, positive and hardworking individual, who always strive to achieve the highest

standard possible, at any given task. I posses excellent communication skills and i have the

ability to relate to a wider range of people. I enjoy learning new things, I can work very well

under pressure and I have the admin experience to handle customer complaints and solving

problematic situations.

PERSONAL DETAILS

Name Reshoketswe Reshie Miladinovic

Marital status Married

Nationality South African

Language English (Speak, Read and Write)

Pedi,Tswana & Zulu (Speak, Read and Write)

Driver’s licence Yes (Code 08)

Own Transport Yes

EDUCATIONAL HISTORY

Tertiary institution Damelin

Course studied Certificate-Human Resource Management 2008

College institution Foundation of SA Management of Education

Course studied Diploma in Accountancy 1994

High School Attended St Anthony’s

Highest standard passed Matric 1993

IN-HOUSE TRAINING

COURSES INSTITUTION YEAR

MS EXCEL 2013 ADVANCED NETCAMPUS 2014

MS EXCL 2013 INTERMEDIATE NETCAMPUS 2014

MS EXCL 2013 INTERMEDIATE ISOLVE 2010

CRM-NECLUES BUSINESS CONNEXION 2013

SAP-PURCHASE REQUISITION & BUSINESS CONNEXION 2012

PURCHASE ORDER

SAP –TIME MANAGEMNET BUSINESS CONNEXION 2012

SAP –HR ADMINISTRATION BUSINESS CONNEXION 2008

SUCCESSFUL SELECTON PEOPLE EDCON 2005

TRAINING

CUSTOMER SERVICE CERTIFICATE DIMENSION DATA & EUROPE ASSIST 2005 2004

WINDOWS,MS SELF STUDY

OFFICE,OUTLOOK,VISIO,POWER POINT,TYPING 40 WPM

2

EMPLOYMENT HISTORY

BUSINESS CONNEXION: MIDRAND 01 APRIL 2012– 31 OCTOBER 2014

SERVICE ADMINISTRATOR: DEPARTMENT: (BUSINESS CONSULTING)

Primary duties include:

1. Human Resources Co-ordinator

Putting together new employee packs, termination & promotional packs

Process new user,access allocation card and fuel cards for new and old

employees,tools of trade(Laptop, telephone IT set ups etc)

Submission of Staff leave forms and leave reports from SAP Forward

Ensure monthly travel claim claims forms are completed,authorised and

submitted for payment

Reports –staff list (Headcount numbers monthly)

Handle all queries relating to medical aid,Leave,Pension fund,expense

2. Training Co-ordinator

Prepare training materials for trainer including hand-outs workbooks etc

Schedule appropriate training venues,communicate and oversee the physical

requirements,equipment and material needed by trainer Ensure monthly invoice

is done

Training request received-respond to all training

Prepare and send out quotation and invoice & follow up on payments

Update spreadsheet and keep records of all training conducted

3. Contract /Project co-ordinator

Loading new Opportunity on CRM –Nucleus

Receive Purchase or signed proposal and complete a Billing plan for the new

project code and the number

Administer the project budget

Monitor contract timesheet and invoice as per the client or as requested by client

Establish and maintain the project library –filling

4. General Administration

Dairy Management,meetings & boardrooms co-ordination

Travel arrangement –all international and national travel reservations including

flights,accommodation and car rental

Courier arrangements, ordering stationery for the department

Log calls for maintenance of the office equipment, phone installation,IT helpdesk

etc

Co-ordinate department events,catering for meetings etc

5. Invoicing/Purchase orders

Assist in obtaining purchase order & Tax invoice

Creates purchase order on SAP

Ensure monthly invoice is done

Forward invoice to Line Manager or the client

follow up on payment

Reason for leaving Looking for new opportunities

3

BUSINESS CONNEXION:MIDRAND: 01 APRIL 2008 – 31 MARCH 2012

TECHNOLOGY ASSISTANT –HR ASSISTANT (TECHNOLOGY GROUP)

Primary duties include:

1. Put together new employee packs, termination packs & resignation pack

2. Process new user,access allocation and petrol cards for new employees

3. HR Mini Master(SAP)Load Labour Brokers,create new employee number

4. Prepare all relevant HR correspondence relating to and including maternity leave, long

service awards,extension,transfer etc

5. Answering to all related queries regarding medical aid, pension funds and provident

funds

6. Sending and distributing new forms,amendments forms to relevant service providers

7. Capturing of Timesheets and expense claims on the portal and SAP and send to payroll

for payments

8. Complete training request and get approval from line,liaise with vendors for quotes

Reason for Leaving Promotion

EDCON:JOHANNSEBURG:01 SEPTEMBER 2005–31 MARCH 2008

HR ADMINISTRATOR/JUNIOR RECRUITER (TALENT ACQUISITION-HR)

Primary duties included:

1. Working closely with recruitment specialist to ensure that vacancies are filled within a

turnaround time

2. Provide back-up support to all consultants

3. Receive job specification from recruitment specialist and line managers to advertise

internally and externally and on career junction

4. Ad response handling and basic screening

5. Conduct first line telephonic screening as requested

6. Book shortlisted candidates for assessments

7. Recommend candidates to line/business partners

8. Send regret letters to al unsuccessful candidates, telephonically and sms

9. Mass recruitment (Casuals for Stores)

10. Preparing monthly recruitment statistics and monthly report

11. Relieving receptions from switchboard when necessary

Reason for Leaving New Opportunities

EUROPE ASSIST: JOHANNESBUG: 01 FEBRUARY 2005- 31 QUGUST 2005

CUSTOMER CARE CONSULTANT /CALL CENTRE

Primary duties included:

1. Answering inbound calls timeousely

2. Assisting clients with Roadside assistance

3. Arrange Car hire if necessary for clients

4. Arrange Accommodation for clients

5. Dealing with queries through to resolution

Reason for Leaving Contract Ended

4

DIMENSION DATA: BRYNSTON: 2004- 2005

Customer Care Consultant

Primary duties included:

1. Provide product information to al AOL clients

2. Check validity of membership

3. Capture messages on the system and transfer calls to the department

4. All telephones answered according to the set standards

5. Assist with billing

Reason for Leaving Contract ended

CARNIVAL CRUISE LINE: USA : 2001 – 2003

CARNIVAL CITY: SUN INTERNATIONAL: BRAKPAN : 1999-2001

CEASARS GAUTENG: EMPARORS PALACE: 1998-1999

Casino Croupier/Casino Croupier Supervisor

Primary duties included:

1. Dealing off all casino games(Poker, Black Jack, Roulette,Dice)

2. Guest interaction with Guest of all Nationalities

3. Balancing the float

4. Supervising other croupiers on tables to insure that there is no overpayment or

underpayment

5. Dealing with forex, credit cards, facilities and markers

6. Helping croupiers with calculations of payouts

7. Making sure games are dealt according to the gaming board procedure

8. Customer Service and Guest Satisfaction

Reason for Leaving New Opportunities

REFERENCES

Business Connexion : Ex-Line Manager: Lebo Matima:071370636

Edcon : Ex-Supervisor : 018-***-****/082*******

Europe Assist :Only The Best Staffing Solution :011*******

Dimension Data: Agency: Quest : 011*******

5

Contact this candidate