Customer Service Manager

Amber S. Hanson

*************@*****.***( ***-**3-8326( 2131 GOLFVIEW DRIVE CONYERS, GA.

30013

SUMMARY

Reliable and Customer Service oriented individual with 14 + years in

Automotive and Customer Service experience looking to obtain a position

with successful and growing company. Great verbal and written communication

skills. Combines product knowledge with customer service experience to

drive for excellence and meet customer needs.

PROFESSIONAL EXPERIENCE

Walmart . August 1998 - October 2014 . Georgia

Automotive Service Writer (February 2006 - October 2014) . Stone

Mountain, Georgia

. Developed relationship with customers through successful management of

product and/or service delivery

. Served as a liaison between the customer and automotive technicians

. Responsible the coordination, documentation and tracking of repairs

and their causes

. Scheduled technicians and processing warranties

. Responsible for entering and maintaining customer profile information

in the company's computerized database

.

Automotive Support Manager (July 2004 - December 2005) . Dunwoody,

Georgia

. Responsible for managing and maintained the entire service department

. Assisted customers with merchandise and service requests.

. Ensured a safe and clean environment by maintaining safety standards

. Responsible for maintaining the appropriate inventory levels for the

department

. Responsible for ordering and coordinating shipments with various

vendors

Automotive Service Manager (March 2002 - July 2004) . Dunwoody,

Georgia

. Responsible for maintaining the appropriate inventory levels for the

department

. Responsible for ordering and coordinating shipments with various

vendors

. Reported on sales and performance data

. Delegated and assigned daily tasks to technicians

. Conducted New Hire training

Education

St. Mary's Academy - New Orleans, Louisiana

Skills

Productivity Tools- Microsoft Office Suite; Computer Skills

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