Customer Service High School

BRENDA PAYNE

** ******* ******, **********, ** **102

Home: 603-***-**** • Cell: 603-***-****

**********@***.***

Dedicated and focused Office Assistance who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals. Seeking a role of increased responsibility and authority.

Microsoft Office proficiency

Excel spreadsheets

Professional and mature

Dedicated team player

Self-starter

Self-directed

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral

and scanning documents for inter-departmental use.

03/2003 to 12/2015

L-3 COMMUNICATIONS CORPORATION

Londonderry NH,

Empowered Official/Supervisor

Prepared export/import transactions for the company,

Created and maintained a spreadsheet that contained the status of our export license applications using Excel

Following up with the appropriate person in the Department of State

Prepared and administered all export authorizations i.e. export licenses, technical assistance agreements,

approvals for release of technical data,

Designed electronic file systems and maintained electronic and paper files.

Created PowerPoint presentations used for training

Organized files, developed spreadsheets, faxed reports and scanned documents.through the signature process.

Used Cognos to run reports to include upcoming shipments, new orders and delinquency reports

Used Costpoint to check on orders and Bill of Materials

Cost comparison of freight forwarders to get the best rates for our shipment both domestically and international

Covered for our receptionist as needed

Accomplishments

Cost savings to company that included:

Over $1000 per shipment on a trucking firm while getting the trucking firm to be flexible in the pick up time with

minimal additional costs,

Worked with Federal Express to get discounted rates for our shipments to international destinations, was able to

get a 67% discount on some countries

Skills Used

interpersonal skills, computer skills (word, access, excel, power point), customer service skills with both

international and domestic customers, work with little or no supervision

04/2000 to 03/2003

L-3 COMMUNICATIONS CORPORATION

Londonderry NH,

Receptionist

Planned travel arrangements for approximately 25

Maintained the front desk and reception area in a neat and organized fashion.staff.

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Served as central point of contact for all outside vendors needing to gain access to the building.

Dispersed incoming mail to correct recipients throughout the office.

Supplied key cards and building access to employees and visitors

Received and distributed faxes and mail in a timely manner.

HIGH SCHOOL DIPLOMA 1977

C-PP West High School Painted, Post NY, USA,

EDUCATION

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