Customer Service Sales
Resume:
Kelly J. Fay
***** ****** **. *********, **, ****5
Objective
To Obtain a position in human services
Education
Bachelor of Arts,Psychology
University of Michigan,Dearborn, MI-2004
Employment History
Advantage Sales and Marketing
Anaheim.CA
5/2015-5/2015 ( current job)
Engage customers in a professional and memorable manner .
Responsblity to reviewing program materials,set up and break down
of the work area and the preparstionand sampling of products on
sceduled evemt days.
Timely complete all callreports,personal training and paperwork when
required
Office Depot Office Max
Southgate .MI
1/2015 -5/2015 (current job)
Devise sales and marketing stratigies aimed at fulfilling targeted goals
Process returns and exchanges in accordance with cashiers
Ensure customer loyalty by providig exceptional customer service
Follow up on customers who have shown interest in a particular
product
Starfish Family Services
Inkster, MI
11/2005-10/2006 (Site Leader)
Empower and enrich youth in after-school program
Mentor youth through planned activities and curriculum
Collaborate with Youth Care Workers while planning
weekly/monthly activities and field trips
Nurture yuoth with fun crafts and organized recreation
Daily document all activities of programs
Spectrum Human Services
Westland,MI
10/2004-11/2005 (Youth Consulor)
Ensure physical, mental,emotional,spiritual safety of youths
Set limits and standards for behaviors and consequences in group home.
Encourage and direct youth to engage in responsible behahavior
Motivate youth to assert opinions in mature matter .
Demomsrate conflict resolution strategies during conflict between
youths.
Build emotional intelligence of youth
Inspire possibilities for future by teaching of poer by positive thinking
Kids R Us
Taylor,MI
7/2000-7/2002 (sales associate)
Customer Service
Assisted customers in locating merchadise
Stocked sales floors
Cashier
Things Remembered
Tayloer, MI
7/2000-7/2001 (Gift Advisor)
Assisted customers with gift ideas
Promoted merchadise
Cashier
Meldisco
Southgate,MI
6/1999-11/1999 (Sales Associate)
Customer Service
Maintained Sales Floors
Prepared shoes for display
Vista Maria
Dearborn,MI
6/1996-11/1996 (Youth Care Worker)
Supervised female youth in living independent program
Mentored youth on individual basis
Prepared youth for employment ad helped with daily, living skills.
Applied Vista maria polcies and procedures
Carole Pocari
Farmington Hills,MI
1/1996-6/1996 (student therapist)
Prepared and personalized individual sessions to meet the needs of 6
year-old client
Conducted Lovas' Behavioral Therapy for children diagnosed with
Autism.
.Client was successfully mainstreamed into public school at the end of
therpy.
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