Customer Service Administrative Assistant
Resume:
CONSTANCE WILSON
Indianapolis, Indiana
OBJECTIVE:
A position of responsibility and challenge, where diversified skills and
abilities will be of benefit.
Areas of interest: Administrative Assistant, Data Entry, Customer Service
QUALIFICATIONS
Computer literacy: Windows, MS Word, MS Office, Lotus, Excel, PowerPoint,
Access, Rumba,
Last Word, Epic, Aspect,Comet, Knowlagent,AHIQA
Data Entry, Internet Explorer, Word Processing and Typing (35-40
wpm)
EDUCATION
2006 Remington Business College -Hospital Coding and Billing
1997 Reserve Network -Computer training- Word,
Excel, and PowerPoint
1985 Beatrice School of Beauty -Hair Designing skills
1982 ICM School of Business -Data Processing
-Cobal
-Fortran
-MS Works
1979 High School Equivalency -GED obtained
1973 Ohio Bureau of Employment -Clerical training
1972 Adult Education
EMPLOYMENT
Sept 2014-Present-CFA Staffing
Eligibility Specialist: Gather information and determine eligibility for
medical and financial assistance.
Oct 2011-Sept 2013-Cleveland Clinic Foundation
Appt Center Representative: Acquire and verify patient demographics and
insurance. Identify and schedule patients in need of financial assistance.
Answer and transfer calls using Aspect system. Schedule specialty
appointments with the correct physician and department according to
patient's diagnosis with the assistance of Epic systems. Enter new patients
into tracking data base system. Schedule interpreter services. Schedule web
based appointments. Monitor and correct registration errors using AHIQA
system. Acts as a liaison and problem consultant for patients, callers and
physicians. Triages calls for nursing staff determining urgency and
necessity of call. Remain up to date on new job training and procedures
with the assistance of Comet and Knowlagent. Train and assist new hires and
other departments.
May 2003-Oct 2011
Patient Service Rep: Schedule appointments. Verify and Input patients and
referring physicians demographics . Performs billing functions and
insurance verification. Performs screening and scheduling of interpreter
services. Performs point of service consisting of collecting and balancing
of co-pays at the end of day. Assist medical records with visit prep,
patient and record tracking Order and stock supplies. Office manager.
Nov 2002-May 2003
Unit Secretary: Answer phones, call and place consults and repairs in last
word. Enter labs in last word, print requisitions and provide proper tube
for lab. Transcribe and enter orders in last word. Admit and discharge
patients in last word, and ADTR, as well as keep daily log of new patients,
and patients that have been transferred out of the unit. Receive OR report
for new patients and notify necessary services of patient's arrival and
needs. Notify staff of emergency code and/or when patient will be returning
back to surgery, order blood products, contact patients family if required,
prepare chart for patients return to surgery. Contact necessary staff, and
family in the event of an expiration, prepare proper paperwork, discharge
patient in ADTR, DC all last word orders, empty chart, arrange for
transportation of deceased/and other patients going to scheduled test.
Prepare lab packs, thin and stuff charts. Order and stock supplies.
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