Customer Service Quality Assurance

Georgina Sandra Boudreaux

**** **** ****** **** *****, Chandler, Arizona 85249

Phone: 480-***-**** Email: **************@*****.***

SUMMARY

Motivated, self-starter who is proficient in the planning and procurement

process. With extensive experience in customer service, order processing,

expediting, purchasing, planning, logistics analysis, inventory

analysis/control and accounts payable in fast paced manufacturing

environments. MRP and non-MRP based inventory control systems Interact

effectively in team environment and with all levels of management.

SOFTWARE

Proficient with Cost Point, Word, Excel, Power Point, Familiar with

Microsoft Project, Access, SAP, WIINGS, MS Project, Oracle, Impromptu,

Outlook, Lotus Notes

PROFESSIONAL EXPERIENCE

Orbital ATK

2012 - Present

2004 - 2010

Associate Subcontracts Administrator - Procure materials, equipment and

services. Negotiate subcontracts, evaluation contractual progress to

ensuring procurement, policies and regulations are met.

Negotiate and administer purchase orders and subcontracts consistent with

customer requirements, procurement policies and procedures.

Arrange meetings with the current or possible suppliers to understand and

discuss current and new aspects of business to develop effective

relationships.

Review and provided feedback for supplier rating to effectively manage

decisions making where future orders exist.

Serve as primary liaison with internal and external clients to coordinate

subcontracts, modifications, purchase orders and change order.

Conduct price analysis, negotiates prices, Nondisclosure Agreement and terms

and conditions.

Analyzes and estimates costs and negotiates specifications based on

statement of work, historical pricing, date of delivery and other

contractual provisions with suppliers.

Manage subcontract from request for proposal (RFP) to completion of

subcontract.

Expedite material delivery dates to meet program requirements.

Subcontracts Specialist - Supported Subcontract Administrators throughout

the subcontract process from purchase order request through order

completion. Revise purchase orders information as needed. Work closely

with subcontract administrators, quality assurance, planning,

shipping/receiving and accounting to ensure delivery accuracy.

Implemented improvements to the purchase requisition (PR) process enhancing

productivity. Approved and distributed PR's accordingly, tracked all PR's to

completion.

Entered orders into Cost Point. Proficient in the process associated with

spreading incremental costs over numerous deliverable line items.

Assisted in the completion of the invoice process procedure. Tracked and

followed up to ensure timely approval of invoices and timely payments of

suppliers request for payment.

Expeditor - Maintain and update all purchase orders status. Work closely

with vendors, purchasing department, quality assurance, planning, shipping

and receiving to ensure delivery accuracy, updating all levels of management

on order status.

Assisted in the invoice accrual process, preparing information for monthly

and quarterly invoice accruals.

Performed as a group Training Coordinator to ensure all required training

was completed in timely manner.

. Expedite orders, which may delay or prevent projects from continuing.

. Run reports identifying and rectifying past due orders.

. Contact vendors to verify shipping schedule or obtain current status

on past due orders.

. Tracked all local repair parts, from shipment to return of repaired

part.

. Monitored purchase orders delivery accuracy, ensuring on time delivery

(OTD).

Applied Materials Inc.,

2000 - 2003

Planner III - Manage customer inventory requirements; all aspects of

materials planning, negotiating contracts, creating and managing purchase

orders from issuance through payment closure. Logistics management by

coordinating inventory to controlling inventories BOM's, reorder points and

resolving any materials issues. Responsible for implementing improved

cost, delivery and quality strategies to improved metrics for financial

results, cost savings and customer satisfaction.

. Managed multiple key customer programs within the financial and

contractual agreement, which resulted in 99.2% OTD of materials and cut

contractual penalties.

. Created customer specific inventory Bill Of Materials (BOM) based on

forecasting reports. Implementation of the BOM reduced excess inventory

by 52%, produced an increased understanding of the installed base and

optimized customer spares consumption.

. Originated and processed requisitions to ensuring material availability,

reducing cycle time by 25%.

. Analyzed material usage trends to generate an optimized inventory BOM and

customer material forecast. Application facilitated internal financial

control, planning accuracy and lowered internal inventory cost by 15%.

. Supervised material usage to ensure correct use of warranty accounts,

which prevented erroneous charges. Addressed any deviation immediately

and successfully sought charge reversal and revenue payment for materials

incorrectly allocated, producing positive revenue to

Nova Measuring Instruments,

1999 - 2000

Customer Service - Directed all logistics transactions by negotiating

purchase agreements and supply contracts, manage materials issues, and

maintain data accuracy in purchasing and material planning documents,

managing on site inventory by coordinating and controlling inventory

planning and reorder point quantities, customer support, customer

invoices, shipping, receiving and inventory replenishment.

. Organized and tracked systems install base, system issues and system

repairs. Ensured correct use of spares warranty accounts and prevented

incorrect charges. Identified potential issues and avoiding them

increased spares revenue by approximately 15%.

. Controlled and scheduled repair of systems under warranty and paid

services activity. Optimized available resources, which reduced the

system repair time by 17% and increased revenue for paid services.

. Managed all customer spares expedites and order processing. Planned

material shipment and tracked all customer requests which reduced

shipment delays and resulted in no lost or late orders.

. Evaluated and finalized critical quotes and proposals provided from

vendors used to purchase inventory.

. Developed, implemented and maintained all warehouse procedures and

logistics inventory accuracy and accountability for material usage.

Delivered 100% inventory accuracy when audited which proved to be

instrumental in obtaining ISO9000 certification thereby allowing the

company to go public in the stock market.

EDUCATION

J.M. Hanks High School - 2001 N. Lee Trevino Drive, El Paso, TX 79936 -

Graduated 1989

Ashford University - 400 North Bluff Blvd, Clinton, IA 52732 - Business

Administration Degree - Graduated 2014

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