Quality Assurance Management

Mark Deles

**** *. ******** **. **** *** ? Arlington Heights, IL 60005? 847-***-**** ? ****.*****@*****.***

OBJECTIVE:

To continue my career with an organization that will utilize my intuitive analytical thinking and IT skills that will

improve business and customer efficiency. I am striving toward a successful relationship with a company that can

benefit through my productivity decisiveness, fast learning ability and corporate logistics knowledge.

EDUCATION:

Triton Community College, River Grove, IL

Associate of Science, December 2005

Major: Accounting

Northeastern Illinois University, Chicago, IL

January 2006 to May 2007

Studied: Accounting

EXPERIENCE:

IMEX Global Solutions LLC Elk Grove Village, Illinois

Senior Quality Assurance Analyst / BA March 2013 to Current

• Manage QA projects

• Plan software lifecycle and releases

• Participate in software releases using UNC paths and INI files

• Create test beds, plans, strategies and cases for testers and user acceptance testing

• Create, Manage, and edit Test Complete Automated Test Cases

• Manage and Administered JIRA SQA Bug reporting dashboard

• Manage and Administer Issuetrak

• Develop and Manage internal Spiceworks interface

• Test various web applications and reported bugs based on requirements

• Assist and maintain data center management

• Maintain AD users, groups, and logon scripts

• Assist with Windows 7 migration

• Assist with daily administrative and IT support

• Assist with SharePoint Designing

• Created Norton Ghost images for baseline OS and application company standard

• Assist, lead, and train support staff

• On call in rotation with support staff 24 x7 for helpdesk hotline after business hours

• Administered SalesForce.com for internal sales team

• Transition into BA role to gather documentation as central point of contact for business requirements

• Create server migration plan

• Create virtualization plan

• Assist with VRTX, Vsphere and virtual servers

Pitney Bowes International Mail Services Elk Grove Village, Illinois

Quality Assurance Analyst January 2011 to March 2013

• Manage IT SOX Compliance and performed monthly audits on security and separation of duties

• Maintain JIRA SQA Bug reporting dashboard

• Managed and Administered Issuetrak

• Test various web applications and reported bugs based on requirements

• Create test strategies and cases for testers and user acceptance testing

• Supervised and trained new on-boarded software testers

• National administrator for Alternative Mailing Solutions web application

Pitney Bowes International Mail Services Elk Grove Village, Illinois

Network Specialist / Operations Support December 2007 to January 2011

• Managed and maintained all network infrastructure equipment used in the day to day operations of

warehousing and administration

• Supported four remote sites across the nation and UK with use Issuetrak and Dameware for software and

hardware support

• Supported proprietary database application

• National administrator for Alternative Mailing Solutions web application

• Assisted IT team with the integration of a business acquisition upgrading, securing, and replacing existing IT

infrastructure

• Assisted IT team with multiple major warehouse and organizational moves from one city to another

• Managed employee security access for the different areas of the building

• Assisted quality assurance team with testing various desktop and web applications

• Supported multiple optical character recognition sorting machinery for postal services

• On call 24 hours a day 7 days a week for disaster recovery management

• Created procedural manuals

Chicago Transit Authority Chicago, Illinois

Project Specialist I July 2006 to December 2007

• Managed records department of 60,000 legal and financial documentation boxes

• Responsible for requesting State of Illinois approval of historical records destruction

• Managed the flow of incoming and outgoing records

• Created and maintained multiple client server databases for the Quality Assurance department

• Analyzed and generated department performance review reports

SKILLS:

QA: SOAP UI Pro, Test Complete, Notepad ++, Atlassian JIRA, Atlassian Confluence, Remedy, Strong SQL data

mining skills, Strong XML skills

Software: Proficient in Microsoft (2000,2003,2007,2010) Word, Excel, PowerPoint, Outlook, Office 365, Visio,

Expert in Microsoft Access, Strong ODBC skills,, LogMeIn Rescue, LogMeIn Central, Dameware, PowerBuilder,

Sybase Central, SQL Server Management Studio 2008, Norton Ghost, Acronis True Image, Issuetrak, Spiceworks,

UBCD, Bluemind, Systinternals

Hardware: Zebra Thermal printers, Network printers, Desktop support, Motorola MC3000, Hardware

communication skills, Datacenter Infrastructure skills, rack mounting servers, configuring iPhone, Android,

Blackberry, Windows Registry,

Network: Active Directory, File Server roles, NTFS and security permissions, AD Group Permissions, Backup and

disaster recovery skills, Backup Exec., Backup Barracuda Networks, Windows Firewall, Juniper Firewall, Patch

Panels, FTP, Batch files, INI skills, Various remote desktop techniques, VPN Technologies, IP Scanning, Web

Content Blocking, Access Points, POE Access Points, Administering Office 365

Virtualization: VMware Workstation, ESX vSphere – 5.5, DataStores and Data Clusters, Templates, Template

Cloning, Resource pools, Resource Allocation, VMotion, Microsoft HyperV

Platforms: Windows 98, Windows 2000, Windows XP, Windows 7, Server 2003 R2, Windows Server 2008,

Windows Server 2012

Recognitions: Employee Engagement Committee at Pitney Bowes from 2010 to 2011. Received Employee of the

Month Award at Pitney Bowes in 2009. Received PB Star Award for assisting with the successful integration of a

company acquisition in 2011. Received the PB Champion Award for being first on site during a site disaster

recovery effort. Received the IMEX Shining Star Award for dedication and leading IT disaster recovery in July,

2014. Received the IMEX Shining Star Award for dedication and leading IT in a building disaster recovery in July,

2014. Received the IMEX Shining Star Award for responding to a data center outage during the middle of the

night in December, 2014.

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