Residential Mortgage Servicng Manager

**** *********** ******, #***, ***

Francisco, CA 94109

WALTER K. BROWN ******@*******.*** .

Home 415-***-****

Servicing and Operations Management Professional

( Twenty-nine years of progressive banking experience

concentrating in mortgage loan servicing.

o Created a Loan Servicing Department from the ground up, organizing and

managing all divisions including Customer Service, Tax and Insurance

(Hazard and Flood), Escrow Analysis, Collections, Reconveyances,

Payoffs, and Loss Mitigation (including Default Administration,

Foreclosures, Bankruptcies, Deed-in-Lieus, Partial Releases, Real

Estate Owned [REO] ).

o Served as Subject Matter Expert (SME) in the development and

implementation of in-house loan servicing systems.

o Served as point person for both Internal Audits and United States

Government closure of loan servicing department.

o Acted as an independent Contractor for all aspects of the Reverse

Mortgage industry for law firms, property preservation companies, and

boutique vendors.

o Participated in all compliance regulatory examinations and

investigations where loan servicing was involved.

o Experience in organizing, managing and leading multiple departments

and individuals and fostering a team environment.

Experience

Bank of America, Global Financial Crimes and Compliance Division. Contract

Investigator. San Francisco and Concord, California

December 2011 to April 2015

Operations Specialist, Fraud Investigations and SAR Support

o Conducted mortgage investigations involving application, transaction,

collateral, settlement, identity and post-funding fraud types for

residential mortgage loans and Home Equity Lines of Credit (HELOCs).

o Prepared Suspicious Activity Reports (SAR) for submission to FinCen, a

division of the United States Treasury.

o Coordinated and cooperated with Law Enforcement (LE) agencies with

regard to submitted SARs.

o Participated with Management in quarterly mortgage fraud committees.

Trott & Trott, Bingham Farms, MI; Mackie, Wolf & Zientz, Dallas, TX;

Elizabeth Mason, P.C., Albuquerque, NM; Spectrum Field Services, Salt Lake

City, UT, and other firms and institutions as required.

January 2009 to November 2011

Consultant, Default Processing and Management

o On an interim basis I provide remote and on-site consulting regarding

how law firms and loan servicing support Companies process, manage and

resolve default and loss mitigation situations within the Reverse

Mortgage industry.

Financial Freedom Senior Funding Corporation, San Francisco, California

January 1994 to August 2008

Vice President

Beginning as the Manager of Loan Servicing with formerly known as

Transamerica HomeFirst, then servicing less than 100 loans, I lead both

individuals and teams through significant growth years in which I

successfully built the Loan Servicing Division department by department.

My operational direction contributed substantially to a company that became

one of the industry leaders.

o Created a Loan Servicing Department from the ground up, organizing and

managing all divisions including Customer Service, Tax and Insurance

(Hazard and Flood), Escrow Analysis, Collections, Reconveyances,

Payoffs, and Loss Mitigation (including Default Administration,

Foreclosures, Bankruptcies, Deed-in-Lieus, Partial Releases, Real

Estate Owned [REO] ).

o Served as Subject Matter Expert (SME) in the development and

implementation of an in-house loan servicing system.

o Served as Subject Matter Expert regarding the largest class action

lawsuit with the Reverse Mortgage Industry, leading to the eventual

ruling in favor of the Company.

o Restricted the number of REO properties to only fifteen (15) over a

fifteen year period. Of those, less than one half resulted in actual

losses to the Company.

o Coordinated with Loan Origination, Compliance, Enterprise Risk

Management, Marketing, Legal and other departments on the impact upon

Loan Servicing for special circumstance loans.

o Participated in all compliance regulatory examinations and

investigations where loan servicing was involved.

o Routinely assessed / measured the actions and results that would lead

to optimal results (KPIs) while managing and weighing the results of

those actions against the goals (KRIs).

o Participated and managed the off-shore outsourcing of critical

tracking and monitoring functions.

o Routinely assessed and held accountable all engaged Vendors, having

engaged and if necessary, terminated and replaced as necessary.

Resolution Trust Corporation, Millbrae, California

September 1993 to December 1993

Consultant

I was retained specifically based on my intimate knowledge of loan

servicing operations of Homestead Savings, a then-defunct Savings and Loan

financial institution, over which the RTC was charged to terminate all

operations and bring the entity to proper liquidation and closure.

PMI Mortgage Insurance Company, San Francisco, California

July 1990 to June 1993

Risk Analyst

Traveled extensively throughout the United States to review servicing Prime

and Sub-Prime portfolios for which Lenders were seeking to place mortgage

pool insurance through PMI's Capital Markets division. This required re-

underwriting loan properties with values up to $5MM and demanded extensive

knowledge of national real estate trends and familiarity with FNMA, FHMC,

and GNMA underwriting guidelines.

Homestead Savings and Loan, Millbrae, California

January 1986 to June 1990

Multiple positions of increasing responsibility

o Staff Auditor concentrating on Loan Servicing, retail branch review

and audit, and other internal audits and investigations.

o Manager - Insurance Claims Department.

o Manager - Loan Servicing Operations Support.

. Reviewed, observed and recommended changes to the Payoff

Department.

. Reviewed, observed and recommended changes to the Tax

and Insurance Departments.

. Reviewed, observed and recommended changes to the

Customer Service Department.

. Coordinated reporting and dissemination of data for all

departments in Loan Servicing.

Education

Chaminade University, Honolulu, Hawaii

1985

Bachelor of Arts, Business Administration and Communications

Skills and Applications

o Proficient in Microsoft Office Suite, including Visio

o Proficient with Fidelity Servicing Systems

o Developed and SME for home grown HouseMoney Servicing System

o Proficient with SAR reporting

o Proficient with the use of Accurint / LexisNexis search engine and

software

o Proficient with the following computer systems: BOSS, LEAN, ImageView,

AS400, LAMP, iPortal, Interact, Gain Loss Reporting (GLR), FACTS,

ACAPS, StatusMart and more.

References available upon request.

Contact this candidate