Operations Leader

STEVEN R. FUHRMAN

**** ********* *****

Rockville, Maryland 20850

Ph: 240-***-****

SUMMARY

Over twenty years of franchise and operations expertise working for a

Fortune 500 company and industry leading corporations. A proven top

performer in operations and in developing and supporting franchise

businesses in multiple venues including convenience stores, gasoline,

airports, travel plazas, military bases, colleges, hospitals, and malls.

Throughout an extensive career, I consistently used training, financial

analysis, relationship management, and operational skills to achieve

maximum results. Successfully supervised both corporate and franchise

operations, resulting in a track record of improving sales, profit

performance, and developing positive cohesive teams.

EXPERIENCE

7-Eleven 2008 - Present Franchise Consultant Rockville,

Maryland

7-Eleven is the largest convenience retailer with food and beverage and gas

operations that operates more than 8,500 franchise and corporate stores in

the U.S. and Canada.

. Providing daily operational support and financial review, training, and

marketing support to 12 franchisees operating 8 convenience stores and 4

gasoline stores with $25 million in sales

. Manager and editor of market newsletter to communicate company objectives

and team successes

. Improved subgroup inventory turns from 21 turns to 23 turns utilizing

category item management

. Achieved consistent sales increases of 1% to 4% 2009 to 2013

. Responsible for coordinating all market new store openings, communication

and processes

. Hosted and supervise two 7-Eleven Experience retail meetings in 2011 and

2012

. Improved store cleanliness from 84% to 95% utilizing training,

influencing relationships, written communication, and standards

enforcement

. Helped two franchisees win retailer initiative awards in 2012 and 2013 by

improving operations

. Opened or assisted with opening twenty eight 7-Elevens between 2008 and

2014

. Coordinated 11 store remodels along with adding new fresh food and coffee

conversions

. Worked with real estate team to solve many landlord tenant issues

. Improved gross profit from 36% to 41% between 2009 and 2014 utilizing my

retail and food expertise, influence, training, and item by item

management

. Achieved the market highest scorecard results in our market in 2009,

2010, 2011, and 2012

. Assisted franchisee with recouping $2500.00 utilizing store systems and

video surveillance

. Recovered $20,000.00 for 7-Eleven from franchisee utilizing store systems

and video surveillance

. Created an operational improvement plan to assist a franchisee purchase

an additional 7-Eleven

. Responsible for corporate training store from 2011 to present

. Exceeded controllable profit budget by 1% in 2012 and was rated a market

high performer

. Subject matter expert for the fresh food category responsible for

communication and training

EXPERIENCE

McDonald's 2004 - 2008 Operations Consultant Bethesda,

Maryland

McDonald's Corporation is the world's largest chain of fast-food

restaurants.

. Provide operational, training support to four operators and 21

restaurants with $34 million in sales

. Began a student foreign exchange hiring program to assist the Operators

with peak summer sales

. Implemented the online State recruitment program with our Washington DC

Franchisee President

. Received over 40 applications through the online web site for a new store

opening

. Rolled out hiring to win system with three operators to improve selection

of quality employees

. Trained the owner operators on how to implement aggressive community

recruitment plan

. Reduced food cost by 1% by implementing systems and accountability

. Increased transactions by 7% utilizing marketing plan, and operational

training

. Increased sales by 9% by executing company plan and providing operational

training and support

. Increased pre-debt cash flow by $18,000 per restaurant by improving

controllable expenses

. Improved internal customer recovery from 55% to 87%

. Volunteered my personal time to support the Ronald McDonald's Charity by

working special events

Lee's Ice Cream 2003 - 2004 Regional Manager Owings

Mills, Maryland

Lee's Ice Cream operates eight regional dipping shops with a modest 5 year

growth plan, specializing in gourmet ice cream.

. Managed $2 million dollars in sales and direct a staff of 85 associates

. Implemented recruitment program to hire and select quality employees

. Reduced cost of goods by 10% by implementing a competitive distribution

bidding process

. Developed a new hire questionnaire for the employee interview process

. Trained managers on how to conduct proper crew orientations to improve

morale and retention

. Began a student foreign exchange hiring program to assist with peak

summer sales

. Improved food cost by 4% by preventing theft and improved portion control

training

. Increased sales by 21% by reducing theft and improving communication and

accountability

. Improved sanitation and organization standards through structured support

visits

. Developed new fruit smoothie and coffee program to increase beverage

sales

. Developed new scheduling program to improve labor

. Designed new cost management program for managers to improve costs and

accountability

. Improved relationship with property managers through improved

communications and operations

. Increase profits by 30% through improved management of cost controls

Cinnabon 1991 - 2003 Business Consultant

Rockville, Maryland

Cinnabon is a service orientated, high quality bakery chain founded in 1985

specializing in serving world famous cinnamon rolls in over 800 bakeries

globally.

. Manage the airport and travel plaza operations and new business

development for HMS Host

. Point of contact for new business development for the Army and Air force

Exchange Service (AAFES)

. Responsible for surveying and selection of successful locations on

military installations

. Project manager in co-branding of Seattle's Best Coffee brand with

Cinnabon at military installations

. Oversee entire design, construction and opening process for 105 units

over ten years

. Develop unique menu offerings, operational strategy and define

relationship with college campuses

. Protect the Cinnabon brand integrity by managing the franchisee

relationship

. Managed 41 franchise bakeries with up to $20 million in sales and

maintained 95% profit margin

. Averaged 5% yearly sales increase over six years and maintained a 91%

shopper scores

. Assisted with developing the Cinnabon support structure and standards

. Provide training and operational support for airports and malls

. Coordinate all management and associate training within my region prior

to an opening

. Directed and supervised the entire opening process

. Revised training structure to meet HMS Host unique training needs

. Assisted HMS Host with improving controllable costs on average of

$400,000 annually

. Regional Training Manager responsible for all training and redesigning

company operations manuals

. District Manager responsible for 8 bakeries in Chicago and St. Louis

. Promoted from Franchise Consultant to Business Consultant to manage new

business partnerships

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