Customer Service Sales

Summary

Highlights

Accomplishments

Experience

Education

LISA SHEPHERD-COX

**** ******* ****** *****, ****** Terrace, Florida 33637 H: 813-***-**** C: 813-***-**** *********@*****.***

Polished and personable business professional, able to communicate effectively at all organizational levels with outside

business-to business sales and marketing experience, which included maximizing revenue growth, as well as a strong

commitment to providing the very highest level of quality customer service. I possess an admirable work ethic and able

to motivate and inspire fellow colleagues in diverse work environments.

I have acquired the fore-stated qualifications and skills while working in

the areas of customer service, sales, marketing.

Established track record of exceptional sales results

Excellent communication skills

Energetic

Resolution-oriented

Compelling leadership skills

Exceptional multi-tasker

Recipient of [Employee of the Quarter] Award

License Realtor

Assist house shoppers with locating a property based on their needs, negotiate the offer for the price of the house and finalize

the details of the sales.

Assist sellers with listing of properties

Identify prospective residential customers by targeted mailings and networking.

Prepare and present accurate legal term agreements and closing documentations.

Continue to train and develop product knowledge through the board of realtors.

Retail Lobby Lead Jul 2003 to Apr 2014

Bright House Networks - Riverview, Florida

Successfully explain and demonstrate the benefits and value of all cable products and services for current and potential

customers

Responsible for supervising all functions of the Service Center, including customer experience, staffing, performance

planning, sales,

cash handling, inventory, and product-related functions.

Develops a team focused on driving subscriber and product unit acquisition. Ensures excellence in customer service with

every customer

contact.

Coaches and develops Representatives to deliver a quality customer experience and drive sales performance. Customarily

and regularly directs the work of at least two or more other full-time employees of

their equivalent.

Keep track of employee hours and manages the schedules of all service center personnel.

High School Diploma, General Studies 1991

Bayside High School - Virginia Beach, Virginia

Associate, Marketing 1996

Old Dominion University - Virginia Beach, Virginia

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