Customer Service Manager
Resume:
ALEXIA CLIFTON
BALTIMORE, MD 21224
******.*******@*****.***
RECENT LEGAL STUDIES GRADUATE WITH EXCELLENT COMMUNICATION AND ORGANIZATION SKILLS SEEKING AN ADMINISTRATIVE
SUPPORT POSITION. ABLE TO MANAGE MULTIPLE PRIORITIES EFFICIENTLY WHILE MEETING DEADLINES. EXPERIENCED PROVIDING
CUSTOMER SERVICE AND UNDERSTANDS THE DAILY OPERATIONS OF AN OFFICE ENVIRONMENT.
EDUCATION
HERZING UNIVERSITY MADISON, WI
BACHELOR OF SCIENCE IN LEGAL STUDIES DECEMBER 2012
ASSOCIATE OF SCIENCE IN LEGAL ASSISTING AND PARALEGAL APRIL 2011
● COURSEWORK PROVIDED AN IN-DEPTH UNDERSTANDING OF THE LEGAL SYSTEM AS IT RELATES TO THE LAW, THE COURTS,
CLIENTS, AND LAWYERS AND A SOLID FOUNDATION OF LEGAL, ETHICAL, TECHNICAL, AND COMMUNICATION SKILLS
SKILLS AND QUALIFICATIONS
ADMINISTRATIVE
● PROFICIENT IN MS OFFICE, LEXISNEXIS, AND WEB-BASED APPLICATIONS
● ABLE TO EFFICIENTLY OPERATE OFFICE EQUIPMENT AND PROCESSES
● CAN CONSISTENTLY TYPE AT 45 WPM
COMMUNICATION AND CUSTOMER SERVICE
● ABLE TO EFFECTIVELY COMMUNICATE WITH SUPERVISORS, PEERS, AND CUSTOMERS BY TELEPHONE, IN WRITTEN FORM, E-
MAIL, OR IN PERSON
● EXPERIENCE GREETING CUSTOMERS AND PROVIDING A WARM, WELCOMING ENVIRONMENT
● EXPERIENCE INVESTIGATING AND RESOLVING CUSTOMER COMPLAINTS
● SUCCESSFULLY MANAGED PERSISTENT BUSINESS CUSTOMER RELATIONSHIPS
ORGANIZATION
● ABLE TO ESTABLISH STANDARDS FOR PERSONNEL PERFORMANCE AND CUSTOMER SERVICE
● ABLE TO COMPLETE WORK EFFICIENTLY AND ACCURATELY
● ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM
EMPLOYMENT HISTORY
MINDWORLD LLC HR MANAGER 2/2012 TO 8/2012
PRIVATE RESIDENCE, SAN ANTONIO, TX CHILDCARE PROVIDER 12/2011 TO 01/2012
SCOTT’S GARDEN CENTER, BELLEVILLE, IL CUSTOMER SERVICE SPECIALIST 02/2005 TO 07/2005
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