Pamela Monroe

Customer Service Administration

Tampa, FL 33617

acpy6l@r.postjobfree.com - 813-***-****

• Excellent Customer Service Skills

• Proficiency in Microsoft Office

• Excellent Public Speaking Skills

• Professional Development/Interpersonal Skills• Multi-tasking Abilities

WORK EXPERIENCE

Customer Service Agent

One Touch Direct - Tampa, FL - August 2011 to Present

Working on a structured outbound Avaya system.

• Generating company weekly sales and commission oriented goals.

• Multi tasking within the realm of the AT&T direct marketing customer data base.

Customer Support Professional

National Account Manager

S&W Healthcare - Brooksville, FL - December 2014 to February 2015

Responsibilities

Contact Doctor offices/dental/Janitoral/tattoo shops to assist with the selling of medical products.

Accomplishments

Learning what companies that actually use the advanced medical supplies as opposed to the conpanies that

are still using the outdated products. Trying to convince those companies that were using thr outdated medical

equipment to get onboard with the newer technology.

Skills Used

Voice inflection, active listening, written and effective oral skills.

Customer Service Professional

Ford Motor Credit Company - Tampa, FL - August 2007 to March 2010

Maintained control over customer transactions paid in full processing, vehicle liquidation.

• Rewrite administration.

• Inbound/outbound call structure.

Sales Support Professional

Sales Support Professional

Stream International/Aol - Tampa, FL - September 2004 to March 2006

Answered customer initiated calls concerning online services.

• Help desk support.

• Provision of excellent customer service experiences.

Sales Support Professional

Verizon/Aerotek - Tampa, FL - May 2003 to August 2005

Retention support

• Sells of internet products

• Interaction via the inbound process.

Manager/Human Resources

Serralles Group Real Estate Firm - Tampa, FL - August 2002 to March 2004

Trained and developed Real Estate agents/Mortgage Brokers

• Implemented training manual

• Hired and gave exit interviews.

EDUCATION

Degree of Ordained Chaplain in Ministerial

Federation of Chaplains and human rights International - Tampa, FL

2010 to 2015

Associate in Theology/Ministerial

Federation of Chaplains Intetnational - Tampa, FL

2010 to 2015

•Studied under the supervision of Academic, Ministerial Counselors and College professors on campus

grounds. - Tampa, FL

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