Customer Service Manager
Resume:
SHARAJOY CARR
**** * **** * ***,Utah,***** 801-***-**** ********@*******.***
WORK EXPERIENCE
RICKENBACKER'S STEAKHOUSE OGDEN, UT
Events Manager
October 2013 - February 2015
Worked with guest to ensure special occasion, meeting or dinner was planned.
•
Confer with staff at event to coordinate details.
•
Checked event facility to ensure that they conform to customer requirements.
•
Coordinate services for events, such as catering, signage, displays, special needs
•
requirements.
Consult with customers to determine objectives and requirements for events such as
•
meetings, conferences, and conventions.
Review event bills for accuracy, and make arrangements for payment
•
Arrange the availability of audio-visual equipment, displays, and other event needs.
•
Maintain records of event aspects, including financial details.
•
Conduct post-event evaluations to determine how future events could be improved.
•
Hire, train, and supervise support staff required for events.
•
•
GARCIA'S MEXICAN RESTURANT LAYTON, UT
Front of House Manager
January 2002 - August 2013
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Perform some food preparation or service tasks such as cooking, clearing tables, and
serving food and drinks when necessary.
• Test cooked food by tasting and smelling it to ensure palatability and flavor
conformity.
• Organize and direct worker training programs, resolve personnel problems, hire new
staff, and evaluate employee performance in dining and lodging facilities.
• Review work procedures and operational problems to determine ways to improve
service, performance, or safety.
• Monitor employee and patron activities to ensure liquor regulations are obeyed.
• Greet guests, escort them to their seats, and present them with menus and wine lists.
• Schedule use of facilities or catering services for events such as banquets or
receptions, and negotiate details of arrangements with clients.
• Count money and make bank deposits.
• Take dining reservations.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Perform some food preparation or service tasks such as cooking, clearing tables, and
serving food and drinks when necessary.
Sharajoy Carr
SANDY'S FINE FOOD OGDEN, UT
Catering Manager
March 1996 - November 2001
• Took orders from customers for catering events including Lunches, Dinners, Wedding
Receptions, Christmas parties and other special occasions. Promoted a positive
atmosphere and went above and beyond to guarantee each customer received
exceptional food and service. Directed team members on effective methods,
operations and procedures. Prepared food consistently and in compliance with
recipes, portioning, cooking and waste control guidelines.
EDUCATION
ROY HIGH SCHOOL ROY, UT
HIGHLIGHTS
• Supervisory skills / Customer oriented / Full service Restaurant Background / Food
safety certified / Aloha POS system / Received awards and Bonuses for excelent work
Contact this candidate